QuickPlay UK Reviews

Name: QuickPlay UK
Address: Electric Works, 3 Concourse Way, Sheffield, Sheffield
Rating: 4.55

4.6 Rating 1,266 Reviews

89 %

of reviewers recommend QuickPlay UK

4.6

Based on 1,266 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

QuickPlay UK 5 star review on 28th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my order so........., last email I had on 24th May said "on its way" but DPD haven't received the package yet. Birthday present for my son so best come soon”

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Posted 3 years ago

“Ordered over a week ago and yet to receive my product. Emailed customer service but no response as of yet. As below, DPD have received order details but not the product to ship… Disappointed, please get in touch with me to resolve this issue.”

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Posted 3 years ago

“Sent me the wrong Polos second time you have done this Phil walker”

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Posted 3 years ago

“Not received the goals yet very poor services”

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Posted 3 years ago

“Very disappointed with the service”

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Posted 3 years ago

“I still await two of the three footballs ordered”

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Posted 3 years ago

“Bought a set of nets for my boys birthday only to be told 3 days later my order had been cancelled as they where out of stock.. didn't get my money back for another 2 days by that time I had run out of time to get any nets ☹”

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Posted 3 years ago

“Really finding it hard to on the site I click the item nothing happens”

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Posted 4 years ago

“The goal is faulty, have sent numerous emails and no response, I like the equipment they normally do but the customer service is dreadful”

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Posted 4 years ago

Hi, Thanks for your review, I am sorry you feel our customer service has been dreadful. Could you please tell me who you have been emailing as our customer service team at info@quickplaysport.com could not find any emails from you under the order number or email address. We take out customer services very seriously so please email us at the above address and we will help you with your products. Please send with your issue and order number. Kindest regards Sam

Posted 4 years ago

“I ordered a 16x7 pole and got sent the wrong one. I emailed to get it sorted but still no reply”

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Posted 4 years ago

Hi, Can you confirm that your issue has now been resolved by our customer service team ? If not please get in touch. Our customers satisfaction and our customer service levels mean a great deal to us. Thanks Sam

Posted 4 years ago

“Having had a delivery from quick play I contacted you via email twice with photographs showing that the part we had ordered has not arrived and that you had sent something for a quick hit 8 foot by eight-foot not the 8‘ x 5‘ goalpost we had ordered. You have still not contacted us to say you will be sending the right part.You have still not contacted us to say that you will be sending the right part and there is no customer service telephone number to contact. Extremely poor service and my children can’t play football. Please will you contact us via email to put the situation right. Many thanks”

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Posted 4 years ago

Hi Jason, I hope you're well. I am contacting following up from your issue with the upright you had. Did this get resolved ? We are very sorry to hear that you have had a problem with one of our products. This isn't our usual standard that is why all QUICKPLAY Sport products come with a 2 year parts warranty, so we can happily send any necessary replacement parts. If you have any more questions regarding this, or anything else then please let us know. Kind regards, Sam @ QUICKPLAY

Posted 4 years ago

“Ordered football goal on the 16th April, still not sign of it.....”

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Posted 5 years ago

Hi, We're very sorry to read that your order has been delivered. I've asked our team to get in touch with you to resolve this asap. Unfortunately, like many businesses, Covid-19 has put a strain on our warehousing a dispatch capabilities and has also impacted the couriers we use to deliver goods. I'm not sure what the situation is with your order specifically, but you should have recieved it by now or been contacted by our team if it were delayed. Please accept our apoogies, we'll get this sorted for you asap. Regards, Allen - Founder @ QuickPlay

Posted 5 years ago

QuickPlay UK is rated 4.6 based on 1,266 reviews