Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,831 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They received my phone 21 days ago and despite numerous e-mails and phone calls am still being told that I will be contacted with an update. I keep asking what the problem is and I am told that there is no problem - it will be repaired in 24-48 hours, but I am still waiting!! Very frustrated, as have used QMF several times previously without a problem. Avoid!!!”

Helpful Report

Posted 6 years ago

“NO REFUND NO PHONE AFTER 4 MONTHS !!!!! Can someone even tell if that is LEGAL !!! Had to cancel an order after waiting 8 weeks without a sign of it ,,, now I can't get a refund that was promised to be in my account on the 23rd TODAY. Very shady company and the absolute worst staff with no abilities at all. I will be taking legal advice now to see how I can get my money back. Terrible terrible service”

Helpful Report

Posted 6 years ago

Hi Maxine, We are sorry to hear that your order was not shipped out in time. You only have one order with us and this is not 4 months old. Can you please email us with more details about this. We apologise for the inconvenience this has caused. Kind Regards QMF

Posted 6 years ago

“They sold me FAULTY goods, have tried to fix the phone several times, damaged it in the process, BLAMED ME FOR IT, I want my money back but they have declined, almost 6 months this has been going on, ALL I WANTED WAS A PHONE THAT WORKED, DON'T TOUCH THIS COMPANY.”

Helpful Report

Posted 6 years ago

“Phone delivered and still not working sent back and returned same problem”

Helpful Report

Posted 6 years ago

“Placed my order and paid £67 through PayPal. Order did not arrive in alloted time. Couldn’t call as ‘lines were down’ Emailed 3 times across 2 weeks and received the same reply promising delivery in 1-4 days bla bla bla. In the end had to raise a dispute with Payapal and lo and behold received the same message! PayPal were outstanding. Refund received within 3 hours. DO NOT RISK YOUR MONEY”

Helpful Report

Posted 6 years ago

“They took over 3 months to give me a refund after sending me a broken phone for £300 advertised as pristine condition”

Helpful Report

Posted 6 years ago

“Delivered faulty phone and now don't want to return the money”

Helpful Report

Posted 6 years ago

“Terrible company. After ordering a pristine iphone x for £679.99, I was informed it would take 7 - 10 working days to be dispatched. Realising I would be away on holiday, I cancelled the order. I was then told it would take two days to process my cancellation. I was then told it would take 14 working days to process my refund. After 14 working days I was told (only after taking the time to get in touch each time) that on this occasion it would take 'an additional two working days' to process (in breach of consumer rights act 2013). After waiting an additional two working days, I got in touch and was then told that 'the refund will be processed within 24 hours, once processed you should receive your refund within 3-5 working days'. Against the law, incredibly poor customer service and impossible to speak to someone. I will pass on to trading standards. Avoid this company!”

Helpful Report

Posted 6 years ago

“PLS AVOID THIS PHONE COMPANY. ALL POSITIVE REVIEWS ARE PAID REVIEWS. The worst Company ever to deal. I have been on phone for almost every day for couple of hours just to get my money refunded for a dodgy phone which they delivered. It's more than a month today and I'm still waiting. I'm going to contact Trading Standards now and make sure this CON factory is closed forever. PLS AVOID THIS PHONE COMPANY.”

Helpful Report

Posted 6 years ago

“Very, very poor customer service. I have been send from pillar to post for over a month and have still not revieved a refund for an item I cancelled before it was shipped. Each email requesting an update was answered with a variation of a stock response that basically said my refund would be arranged within a few days. Calling the customer service phone number resulted in being told that I was caller number 27 or thereabouts each time I called it. It was impossible to speak to anyone. Quick Mobile Fix is either badly managed and unable to fulfill its contractual obligations or is simply a cynical exercise in holding onto people's money in the hope that they will give up and go away through sheer frustration. Either is totally unacceptable and each person who answered my emails should be ashamed of themselves. I would strongly advise you to shop elsewhere and if you do get caught up with them, pay by credit or debit card so that your bank can recharge them on your behalf, which mine is now doing.”

Helpful Report

Posted 6 years ago

“The phone I bought from them broke down after 3 weeks has been with them for a month being repaired, 25min to answer the phone. They even said there was nothing wrong with it but they still have it a month later, going to get legal advice as it does not look like I will get the phone I paid £325 for back.”

Helpful Report

Posted 6 years ago

“This company is slimy. BEWARE BEWARE BEWARE. Broken phone before even using, it’s never worked. Sent it back, in layers of bubble wrap, paper and boxes and then told the screen was smashed and wanted a further £180 on top of £450 paid. This company is disgusting, because they’re over the phone they think they can get away with it. Everyone be careful because second hand phones are a grey area within trading standards. Will NOT let them get away with this.”

Helpful Report

Posted 6 years ago

“Phone Turned up with a broken Camera. Returned it and 2 weeks on I am still with out a phone. Many messages and calls to say it is on its way , but nothing turns up. Will never use them again.”

Helpful Report

Posted 6 years ago

“been on hold for over 20 minutes today then got cut off !!!!! not a good experience for a new more customer!!!! It's 4 days since I ordered my phone, still not fulfilled so i am going to assume I am not getting this within 7 days which is not acceptable , I wanted to speak with you today to cancel this but as you cut me off after 20 minutes I am at a loss other than to raise a dispute about your conduct and service. my order number ID233342 take this as being your contact about my order I do not understand how you are allowed to take orders and not process anything for 7 to 10 days whilst being paid . I used chat the other day , no reply there either”

Helpful Report

Posted 6 years ago

“Its been 3 weeks and I haven’t received my phone yet. Customer officer are the worst ever I dealt with over 5 different people and the quality of service is really really. I’ll tell everyone around me to not shop with you guys.”

Helpful Report

Posted 6 years ago

“Ordered a iPhone 5 weeks ago still waiting Do not use this company My child is still waiting after 5 weeks since his birthday”

Helpful Report

Posted 6 years ago

Hi Ewan, Your order was dispatched and delivered in 7 working days. Please email us with further information about your order. Kind Regards QMF

Posted 6 years ago

“DO NOT USE OR BUY FROM THEM, I have made an order on the 3rd of may and still not received my iPhone. I have sent them 3 emails and no response. I am getting PayPal involved and advising them of this fradudaluant company. Thank god for PayPal. Total waste of time, if you need to order an iphone go through eBay or amazon and do not use this waste of time company!!!!!”

Helpful Report

Posted 6 years ago

“DO NOT USE”

Helpful Report

Posted 6 years ago

Hi Amy, We are sorry you are unhappy with the service. We would be interested in why you were not 100% satisfied. If you could take the time to email in with your comments that would be much appreciated. Kind Regards QMF

Posted 6 years ago

“Sincerely, this company is bad! I placed an order since the 1st of May, and it's yet to arrive still. They never reply emails, they never pick calls until about an hour later. Even worse, they never give updates or explanations as to the reason for the delay. A very regrettable experience tbh! Would totally not recommend! Save yourself the stress and keep away!”

Helpful Report

Posted 6 years ago

Hi, We are sorry that your device was not sent out in the timeframe that we advised. We have been in contact since then and your issue has been resolved. We apologise for any inconvenience this has caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I bought this phone 13 working days, almost THREE WEEKS ago and it still hasn't turned up. Nobody answers the phone, customer service sends the same generic message every time you email if at all. The only response I get is an apology to say we lots of delays and yours will be posted in 1-4 days! Ridiculous”

Helpful Report

Posted 6 years ago

Hi Lucy, We are very sorry you have experienced a slight delay with dispatching your order. We take feedback seriously to improve the service as your opinion matters. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,831 reviews