Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After four days the phone had not arrived. I tried to phone for the next ten days or so and never got through once. I sent emails which were ignored, apart from advertising material. I had to threaten legal action before anything happened. Your customer service was appalling - non-existent - an d I would never buy anything from you again. I am still getting advertising material from you - please remove it”

Helpful Report

Posted 7 years ago

Hello Ian, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. We do apologise for the inconvenience caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Delivery requests ignored and no product has reached me.”

Helpful Report

Posted 7 years ago

Hello Michael, We are sorry to hear this, checking your tracking information the delivery company has attempted delivery and your order is at the local depot. You will need to contact them to arrange a collection or another delivery. If you need any assistance please contact us on customersupport@quickmobilefix.com Kind regards Quick Mobile Fix

Posted 7 years ago

“Was quoted £17.50 having made it clear that there were issues with the 'phone by selecting 'broken/damaged'. Then only got offered £2. Disappointed.”

Helpful Report

Posted 7 years ago

Hello, The condition of the phone is how we received it and this is why there was a reduced offer if you were unhappy with this you could have rejected the offer, however, you accepted the offer and the funds have now been processed. Kind Regards Quick Mobile Fix

Posted 7 years ago

“ZERO STARS!!!!!!!! I ADVISE ANYONE LOOKING AT USING THIS COMPANY'S SERVICE TO AVOID AT ALL COSTS!!!! NEVER EXPERIENCED SUCH BAD CUSTOMER SERVICE & SHODDY WORKMANSHIP. I Purchased a device for videos & photo's of an upcoming holiday to Thailand I charged the phone for 10 hours as advised the phone turned on then on picking the language the screen went off. Once on holiday IO took the device to an apple retailer who said the screen was defected & battery was damaged I had these replaced on returning to the Uk I sent it back to quick mobile fix who contacted me saying I would have to pay for them to run diagnostics on the defect item they sent to me!! Or I could have it returned & be the initial £250 down with a broken device that somehow passed the third grade quality checks these con men claim they put the devices through. APPALLING CUSTOMER SERVICE ALSO. AVOID AT ALL COSTS.”

Helpful Report

Posted 7 years ago

“I ordered a phone and after 3 weeks it still hadn't arrived even tho several emails and attempted phone calls (always engaged or they leave you hanging on the line.) Eventually I actually spoke to someone.(yes a real person NOT an automated voice recording) who fobbed my off with so many excuses it was ridiculous. I told him I wanted a full refund asap, he replied it would take 7 days. I can remember asking him to confirm this as 7 days was shocking as you've been in possession of my money as soon as I placed the order. Surprise surprise... no refund. I was then informed it takes 10-14 WORKING DAYS!!!! so quick recap.. we are approaching the 5th week where this so called company have had over £400 of my money. Absolute shambles. Please try elsewhere. I will take to the small claims court if not resolved this week.”

Helpful Report

Posted 7 years ago

Hello Ken, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your order has now been canceled and processed for a refund as requested. We do apologise for the inconvenience caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Avoid this company. I purchased a phone from this company on the 23rd March. Despite taking my money immediately I never received the phone. I waited over 2 weeks and when I contacted them I was told it would be another 2 to 4 business days before the phone would be dispatched. I cancelled my order and asked for a refund, which I was told would take 10 to 14 business days (why?). After this period and still no money I have exchanged multiple emails and have basically been fobbed off. Please never use this company. I wish I had read some of the reviews I have seen subsequently. I will be reporting this company to the authorities. This is a lot of money that I can not afford to do without.”

Helpful Report

Posted 7 years ago

Hello Brian, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your order has now been canceled and processed for a refund as requested. We do apologise for the inconvenience caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“The phone itself was fine but it was really frustrating trying to contact customer service. The customer service line would not ring during the company's office hours. When corresponding by email with the company my issue was not addressed directly and I kept getting different information. The courier company also did not leave a calling card causing problems with delivery.”

Helpful Report

Posted 7 years ago

Good afternoon, We are sorry to hear this. We have taken your feedback on-board, and will use it to improve our services. Kind regards, Quick Mobile Fix

Posted 7 years ago

“You have kept my items that I have asked to have returned many times - my emails are now being ignored and I will be taking this matter further and I’m going to apply to small Claims court. All I want is my items back and you are not doing this.”

Helpful Report

Posted 7 years ago

Good afternoon Peter, I have looked into this for you,and I can confirm your devices were sent back to you on 14.04.18. If you are having tracking this, please email customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I have been waiting for a refund for a phone I returned, because it was faulty, for over a month now and each time I ask where my refund is, considering the limit was 14 working days, you have said that it will take an additional 72 hours. I am very unhappy with this service as it should not have taken this long and now you are withholding my money when I have returned the device. I am out of pocket by over £400 now and have been for 6 weeks now. The telephone line is always busy so I cannot talk to anyone and the emails on the customer support appear to be automated as the same replies keep coming back. I have been assured that the money will be in my account and it is now. I am sick of waiting for my money. This company is a joke and I would not recommend to anyone to buy from them.”

Helpful Report

Posted 7 years ago

Good afternoon Theo, I am so sorry to hear this. I can confirm your refund has been processed and should show in your account within 24 hours. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I placed an order for a mint phone and expected in 1 week - we waited approx. 3 weeks and the phone is RUBBISH !!!!!!”

Helpful Report

Posted 7 years ago

Good afternoon, We are sorry there was a delay in shipping your order. We do ship orders within 5-7 working days, however, if for any reason there is to be a delay you should receive an email to make you aware of this. We have taken your feedback on board and do sincerely apologise for any inconvenience this may have caused. Please email customersupport@quickmobilefix.com regarding the condition of your device. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Ordered a phone, was assured this would be with me soon, delays due to quality controls. No communication from them, I had to do all the chasing. Eventually got so fed up I cancelled the order, now having to wait 10-14 working days for refund, yet they were quick in taking my money!! Not convinced they will voluntary refund”

Helpful Report

Posted 7 years ago

Good afternoon, We are very sorry for this, and we will be investigating why you was not informed of the delay. Kind regards, Quick Mobile Fix

Posted 7 years ago

“They didn't deliver my phone, and still won't give me a refund. Do not trust this company.”

Helpful Report

Posted 7 years ago

Good afternoon Christopher, Unfortunately, your order has been confirmed as lost by APC which you are aware of, and we are trying our hardest to sort this situation out for you. We are very sorry for the inconvenience that has been caused. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Hi there, This will be three weeks tomorrow and still no money. And once again no one bothers to answer the phone. Last chance for money to be transferred into tomorrow or Otherwise we will have to come down as it can’t keep been an account error how comes you can’t do instant bank transfer? And also would like an email sent of proof of payment. Reference : D9E7B6 Thanks”

Helpful Report

Posted 7 years ago

Good afternoon, I can confirm that your payment has been processed today and you will see the funds in your account within 3 working days. We are very sorry for the delay and are investigating why it happened. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Horrid experience. Terrible customer service. I wish I had used a different company. Don’t bother! Even if they offer the best price, all that sparkles isn’t gold.”

Helpful Report

Posted 7 years ago

Good afternoon, We are sorry to hear this. We have taken your feedback on-board, and will use it to improve our services. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Avoid!!!! Do NOT use!!!They have had my device for 3 weeks....still no payment!! Nothing "quick" about this company its shocking service!!!!”

Helpful Report

Posted 7 years ago

Good afternoon, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“AVOID!! Shocking service for recycling your phone. Ignore the same day payment claim on their website. I’ve been waiting nearly 2 weeks.”

Helpful Report

Posted 7 years ago

Good afternoon Wrigles, I am very sorry to hear this. I can confirm your payment was processed on 27.04.18 and you should see the funds in your account. If you still account see the funds, please contact your bank. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Where to begin. You had my device for over 2months, which you did not fix. And you did not tell me what the fault with it was, after charging me more money for the privilege, which you were happy to chase for the payment, but when I wanted to speak to someone about the progress of the 'fix' you were none existent, the number never rang through so I could speak to someone, which makes me think there is a reason for that! The replies I received (when I eventually did) were generic, inaccurate and contained no useful information. I was also lied to, I was told that my device was fixed and was waiting to be dispatched, and then it wasn't fixed, 2months I was dragged along thinking my device was being or had been fixed. And when my device was finally returned back (unfixed) it is slightly damaged from the handling by the 'technicians' or whomever wasn't fixing it. So I have a slightly worse off device than where I began and am out of pocket with no information or solution to show for it.”

Helpful Report

Posted 7 years ago

Good afternoon Ben, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“AVOID THIS COMPANY! Any positive reviews did not have to deal with their customer service which is beyond awful. Their phone line and web chat are NEVER available and they take days to respond via email. They have had my phone for almost a month and have still not sent it back. All I needed fixed was a broken screen but they keep trying bill me for extra repairs I don't want and ignoring all the emails I send them. Look at all the other bad reviews”

Helpful Report

Posted 7 years ago

Good afternoon Cosmo, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Poor service. Fraudulent website. No real customer service. I have not been provided with the requisite funds after providing my phone. I have reported the matter to the Action Fraud Team”

Helpful Report

Posted 7 years ago

“I have been sold a locked phone and I am now STRUGGLING with very poor customer service. Asking me my personal Apple ID details which is surely illegal !!! Have been promised many times someone will call back but no luck What’s next Quick mobile team??? Get my phone sorted !!!”

Helpful Report

Posted 7 years ago

Hello Delphine, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

Good morning Delphine, I can confirm customer support have called you today, and this has now been sorted for you. We are sorry for the inconvenience that has been caused. Kind regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews