Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“avoid buying the wont deliver the phone, I am going tomorrow to the shop if someone want to go.”

Helpful Report

Posted 7 years ago

Good morning Belen. I can confirm customer support have been in contact with you regarding your order. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I sent my IPhone 6 over a month ago. I got an offer of £47 when I was quoted 118. I then chased this up as was desperate for the money. I was told it was being sent back but then after I complained they said they would revise my offer and t was low because it was locked. This was untrue as I unlocked it. Now over a month later they say they are still looking into it. Also, you cannot call their office as it’s constantly engaged. I finally spoke to someone who said they are looking into it but I have now seen online that lots of people are being scammed by them. I have now reported them to the police and Ombudsman”

Helpful Report

Posted 7 years ago

“I ordered a refurbished phone on 8.4.18 as my teenage daughter travels home late had broken her phone. I received a faulty refurbished phone on 13.4.18. I rang on Saturday morning 14.5.18 and there was no reply - a recorded message saying that the office was open Saturday morning. I messaged on the Monday and received email advice, I tried it all and nothing worked. I gave up and decided to buy a refurbished phone from the high street where I could check it worked before parting with my money. It cost more but maybe this site is a case of "if it looks too good to be true ...." I sent the phone back on 19.4.18 and haven't heard anything about a refund yet. Very poor service”

Helpful Report

Posted 7 years ago

“Took over two weeks for my phone to arrive , although very quick to reply to emails I felt excuses were being made. No one answers the phone when trying to call. All in all I feel the company name doesn’t reflect the service.”

Helpful Report

Posted 7 years ago

Good morning Jayne, We are sorry to hear this. We have taken your feedback on-board and will use it to improve our services. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Wrong phone delivered and it was also defective. Still no refund after nearly 2 weeks. And my name is O’Neill Not the scrawl you keep using”

Helpful Report

Posted 7 years ago

Hello Stephen, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“phone delivered broken trying to get my money back you dont want to give it back or so it appears”

Helpful Report

Posted 7 years ago

Hello Graham, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Order number 160944 Order placed on 17.4.18. It seems this is the best place to receive a reply as the phone line is always engaged. Could you tell me when my phone will be dispatched please? Many thanks”

Helpful Report

Posted 7 years ago

Hello Gemma, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Haven’t received my money or device and it’s been 4 weeks keep getting told 3-5 working days still nothing it’s a shame really as I’ve been without a phone for ages now and could do with my money it’s the issue gets sorted and paid by Monday I’ll be fine but otherwise I’ll let fraud people deal with it as they said they can help. But I don’t want it getting to that situation”

Helpful Report

Posted 7 years ago

Hello Thomas, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Recently i send you an iPhone 4s in very good working conditions and you said 3£ so I wanted back. But now that I get my phone back it doesn’t work.”

Helpful Report

Posted 7 years ago

Good afternoon, Your offer was lowered, as the device's front glass was damaged, the rear cover was scratched and the power button was faulty. Please email customersupport@quickmobilefix.com if you need further help. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Received an offer, but when the phone was received, was informed the screen was broken. The phone sent was in excellent condition and sent in it’s original box inside a padded bag. Feeling ripped off. Rejected the derisory offer. Read all the glowing reviews, feeling cheated. If I get back the wrong phone I will be able to check as I have the paperwork and serial number from when it was purchased.”

Helpful Report

Posted 7 years ago

Good morning Christine, I have looked into this for you, and I can confirm you were offered a lower offer as the LCD was lifting, and the device was locked. We will be sending your device back to you shortly. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Useless they try to sell phones they don't have. Full of false promises now on day 15 and nothing. Reviewed on Facebook and was blocked from comments. Be very careful if you don't want to be out of pocket”

Helpful Report

Posted 7 years ago

Good afternoon Kim, We have passed this onto customer support who will cancel your order for you. Facebook can automatically block users from pages if they have been spamming the page with comments, so this may be why you was blocked. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I would not buy anything ever again from Quick Mobile Fix - we bought a refurbished phone in December for our son. In approx 18 weeks, we have only had a functioning handset for 10 weeks. I am very tired of getting no response or an automated response, empty promises etc. I have suggested a refund or upgrade (even suggested I would contribute) but no joy. QMF - I suggest you contact me as a matter or urgency. Because the phone line is always engaged, I have also offered to come to your office to collect the handset and discuss with one of your directors. Failing a satisfactory resolution I will be contact trading standards.”

Helpful Report

Posted 7 years ago

Good morning Robert, Customer support is due to contact you today. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Had to chase up the payment twice. Then was told there was an error on the payments being processed on the Thursday (this was on the following Tuesday I was told) but yet they hadn’t reprocessed the payment until I asked for them to do so”

Helpful Report

Posted 7 years ago

Good morning Michelle, We are very sorry for the delay in your payment due to this error. We can confirm your payment has been processed, so please allow 3 working days for the funds to show in your account. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I placed an order on the 10th of April for a black Iphone 6 and was told that most orders take 3-5 working days to be dispatched. It has now been 14 days since this order was placed it has still not even been dispatched. This phone was meant to be for my birthday, however because of this late delivery I had nothing to open on my birthday. In addition, I have since moved back to university and so asked for my shipping address to be changed, but got a reply saying that this was also not possible. On top of all of this, I got an email saying that the colour of my phone had to be changed to white. It's been two weeks now since placing the order and I am still waiting for it to even be dispatched, to my house, where I will then have to wait added time for it to be posted to my university. Huge inconvenience as my current phone is very quickly dying. Extremely disappointed in the service provided.”

Helpful Report

Posted 7 years ago

Good morning Harrison, We are sorry there was a delay in shipping your order. We do ship orders within 5-7 working days, however, if for any reason there is to be a delay you should receive an email to make you aware of this. We have taken your feedback on board and do sincerely apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“It has been now eight weeks since I sent you my iPhone for a warranty call. Also, it's been now 17 working days that you told me that you could not repair my phone and that you will send me a new one. You told me that my phone is treated as a priority, but I imagine we do not have the same definition of priority. I am now tired sending you email every week, as I am tired to use a spare phone while I paid almost 400 euros for a faulty phone. Could you please consider sending my phone and treating my demand as a priority? Also, as it has been eight weeks that I cannot use my phone because of your manufacturing mistake, I expect you to make me an offer. At this stage I am not happy at all with Quick Mobile Fix and I will not recommend your company to anyone.”

Helpful Report

Posted 7 years ago

Hello Antoine, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I sold my IPhone 6s to this company 4 weeks ago and to date have not received the money they owe me, excuse after excuse lie after lie. I have several emails promising the cash will be in my account within 72 hrs. but it never arrives. I have phoned them lots of times to no avail. I have phoned them again to be told the emails they have sent are wrong and the money will again be in my account tomorrow which is what they say every time!! This company is making me ill the money is for my daughter medical bill so they have stolen my phone and not paid me as promised the money they owe me,. Do not use I have reported this to the authorities and the police who are going to investigate. you get no customer support with them and they talk to you like dirt, they do not phone you back when promised so please don't fall for that.”

Helpful Report

Posted 7 years ago

Hello Rebecca, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“They received my phone on March 20. It is now April 24 and I haven't received it back. I only get standard responses asking for my passwords (which I have hesitantly given twice) or sating it will be 2-3 working days. The "customer service number" is jammed from 9-4 then goes to an automated message. I am really worried about my phone and personal data and have lost all trust in this company.”

Helpful Report

Posted 7 years ago

Hello Michael, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Promised dates of delivery are not kept, poor communication”

Helpful Report

Posted 7 years ago

Good morning, We are sorry there was a delay in shipping your order. We do ship orders within 5-7 working days, however, if for any reason there is to be a delay you should receive an email to make you aware of this. We have taken your feedback on board and do sincerely apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Its been 2 weeks since the order was placed, numerous emails with only the standard reply of " will be dispatched in the next 24-48 hours". have asked 3 times for someone to contact me direct by phone - NOTHING. They still have over £400 of my money, even though I asked for a full refund, and again NO RESPONSE from them. An absolute disgraceful customer service, and I intent to take this further with the Trading Standards tomorrow, and notify Trustpilot.”

Helpful Report

Posted 7 years ago

Hello Ken, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Very bad service can't contact them through telephone or email they will offer one price for recycling mobile then they receive it will change offer price”

Helpful Report

Posted 7 years ago

Good afternoon, I can confirm our offer to you was lowered, as your device was not in the condition that you described. You have rejected this offer, and we will send your device back to you. Kind regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews