Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You failed to pay me for the iPhone5S I sent to you in March and with four promises that the payment was on its way to my account I think you are nothing but a bunch of liars, cheats and charlatans. My report to Trust Pilot will I hope deter others for making the same mistake i made. Perhaps I should contact BBC Watchdog who may wish to follow this up to expose you as "rogue Traders".”

Helpful Report

Posted 7 years ago

Hello Rod, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Very poor service Bought a locked phone on 30 March (when it should have been unlocked ) and I am struggling big time with Customer service. Still no phone a month later. No follow up, nobody cares”

Helpful Report

Posted 7 years ago

Good afternoon Delphine, I can confirm we have spoken to you via Facebook, and customer support will be in contact with you later today. Kind regards, Quick Mobile Fix

Posted 7 years ago

“It took 4 weeks from sending my phone to you before I received any money. Your phone was consistently off the hook. Emailed replies were by somebody different everytime and they never read the previous correspondence. Overall pretty bad customer service, only plus point was I eventually got paid.”

Helpful Report

Posted 7 years ago

Good afternoon Graeme, We are very sorry to hear this. Our phone lines are currently very busy which is why the lines may have been engaged when you called. Emails may be responded to by a different member of customer support to ensure emails are answered when a member of staff is off. We are now investigating this to ensure this does not happen again. We are very sorry for any inconvenience caused. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Ordered Class A 'Pristine' full package Iphone 7 on 7th April. Payment was taken on the 7th April as order was confirmed. On 16th April I asked when it would be dispatched. Promised 1-2 days. Emailed them again 23rd April. They promised it had been prioritised for dispatch. Another email asking for confirmation of dispatch or I will cancel order on the 24th. Another delaying tactic response saying it will be dispatched in 24-48 hours! 28th April another email saying it has been prioritised. I emailed them on 28th stating i had enough excuses and I cancelled order and requested refund. Sunday 29th confirmation that they had my cancellation request and it would be dealt with on Monday 30th. Surprise surprise nothing received. Emailed them this morning stating this is not acceptable. They emailed back confirming cancellation and the refund would be processed 10-14 working days!!!!!!! They have had the money since 7th April. That would be 6 weeks in total if they take as long as they promise. I have stated that this is not an acceptable timeline and that I am now this afternoon going to pursue through credit card issuer. I am also going to contact consumer advice and watchdog and perhaps i might also contact FCA re their CCL. Being perhaps cynical this company is overtrading and seemingly selling high value products they dont have then holding the funds as long as possible. There is no other conclusion to draw. My advice is DO NOT BUY product or service from this company.”

Helpful Report

Posted 7 years ago

Hello Richard, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Still awaiting dispatch of order 160605. Ordered on the 15th April and phone not delivered in 5 - 7 working days as advertised. After two phone calls promising to prioritize my order it has still not been shipped. Do not recommend this company.”

Helpful Report

Posted 7 years ago

Good afternoon, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Awful communication,would not use this company again,no message to say my phone had been received,and literally had to chase them for the money. A month later I got my payment,not good at all”

Helpful Report

Posted 7 years ago

Good afternoon, We are very sorry to hear this. We are now investigating this to ensure this does not happen again. We are very sorry for any inconvenience caused. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I was quoted around £60 and when you received my phone I was only given £20. The phone had a screen and case protector and was in perfect condition. I don’t believe £40 should have been deducted.”

Helpful Report

Posted 7 years ago

Good afternoon Sarah, I can confirm your offer was reduced as the rear cover of your device was in bad condition. You had the option to accept this offer or decline it and receive your device back, but you chose to accept it. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Terrible service Took ages no reply No communication”

Helpful Report

Posted 7 years ago

Good afternoon, We are sorry to hear this. We have taken your feedback on-board and will use it to improve our services. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I wish to cancel my order ID162098 After reading some really bad reviews. You have co firmed my order has not been dispatched so please save ypurself and me the hassel. Please cancel and isaure full refund to me!!!”

Helpful Report

Posted 7 years ago

Good afternoon, Sorry to hear this. I have passed this onto customer support who will cancel your order for you. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Still waiting for my phone I bought from you two weeks after payment.”

Helpful Report

Posted 7 years ago

Hello Dan, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“DO NOT BUY FROM QUICK MOBILE FIX! AVOID THEM AS MUCH AS POSSIBLE! I also bought a refurbished iphone 7 in PRISTINE condition (the most expensive iphone7 on their offer). After three weeks wait and lots of chasers I finally received device, which only looked like in pristine condition. The battery and touch screen were faulty. I had the same problems as other client.The touch screen kept freezing over and over again to the point that I had to force it to shut down in order to get it to work again. Also often touch screen was far too sensitive.I've been calling and been emailing them for weeks about it and again the same experience as other customers - they kept coming back with generic default answers, and their phone line is always engaged and simply doesn't work on Saturdays within their working hours. No money back after over six weeks since I bought device - and exactly 14 working days since they confirmed they received back faulty device. I still have got no refund. The way they operate and treat customers is a joke! I'm going to be reporting them to the Ombudsman as other customers. I have no more patience...AVOD QUICK MOBILEFIX!!!”

Helpful Report

Posted 7 years ago

Good morning Robert, I can confirm we have discussed this with you today, and you will see the funds in your account by the end of today/tomorrow. Kind regards, Quick Mobile Fix

Posted 7 years ago

“After 9 working days and escalation to claim with PayPal the phone arrived. Duff battery only lasts 7 hours on standby. Apple Store diagnostics suggest not an Apple battery likely cause as it does not register on their software or iOS 11 software battery Condition. I notice the Company's Trust Pilot Review site has been removed in last few days, it was full of adverse reviews. Horror stories on this review site speak for themselves. Send it back for repair after reading them?”

Helpful Report

Posted 7 years ago

Hello Andy, We are sorry to hear you are having problems with your order. You do have a warranty on the phone so if you are experiencing any issues you can return the phone for free using our free postage label and we can get this resolved. We do advise on the website that these are refurbished phones and if any parts are changed they are changed with grade A parts of the same quality and capacity. Please do get in contact and we can discuss your order with you Kind regards Quick Mobile Fix

Posted 7 years ago

“Could never speak to anyone lines always engaged. Emails never properly replied to. Stated couldn’t get into my phone when I finally received it back I managed to straight away. Tlll too long and now I have lost value on my phone to sell again”

Helpful Report

Posted 7 years ago

Good morning Chloe, We're so sorry to hear this. We will investigate this and use it to improve our service. Kind regards, Quick Mobile Fix

Posted 7 years ago

“had to chase money”

Helpful Report

Posted 7 years ago

Good afternoon, We are sorry you are unhappy with your experience with us. Please email customersupport@quickmobilefix.com so we can look into this for you. Kind regards, Quick Mobile Fix

Posted 7 years ago

“No one told me how long it would take to deliver. It was a gift to my daughter and it missed window before she flew off home. Impossible to reach anyone on your phone lines. Never will use you again”

Helpful Report

Posted 7 years ago

Good afternoon Stephen, We are sorry to hear this. We have taken your feedback onboard and will use it to improve our services. Kind regards, Quick Mobile Fix

Posted 7 years ago

“DO NOT BUY FROM QUICK MOBILE FIX. I bought a refurbished iphone 7 from them and the battery and touch screen are rubbish. The touch screen keeps freezing to the point that I have to force it to shut down in order to get it to work again. I've been emailing them for weeks about this and it's very frustrating because they keep coming back with generic answers, and their phone line is always engaged. They are unable to fix phones and ensure they are still waterproof, which was the reason I went with the iphone 7, and they can't even confirm if it was waterpoof at point of sale. I want my money back or I'm going to be reporting them to the onbudsman.”

Helpful Report

Posted 7 years ago

Hello Alfie, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Was supposed to be unlocked but was only unlocked to Vodafone.”

Helpful Report

Posted 7 years ago

Good morning, We are sorry to hear this. Please email customersupport@quickmobilefix.com and they will be able to help you further with this issue. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I ordered an iphone on monday and it still hasn't come very disappointing when will it come!”

Helpful Report

Posted 7 years ago

Good morning, Refurbished phones are dispatched 5-7 working days after payment is made, then delivered to you the next working day! You can track your order here > www.quickmobilefix.com/pages/repair-tracker. Please note, international orders may take longer. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I received my iPhone after 2 weeks wait. The battery is no good and I receive a generic charger instead of a genuine one. The information they gave me as it relates to making the battery last longer doesn't work, bottom line, the phone which they sent me is total rubbish. I need a new phone or my money back.”

Helpful Report

Posted 7 years ago

Hello Mary, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“This email is to confirm your recent order. Date 03/12/2018 Thank you for your recent purchase. Most UK orders are dispatched within 5-7 working days but we aim to dispatch quicker. Ordered 12/3/18, still not received phone or refund. Utterly shocking service, currently £200 out of pocket. Avoid at all costs!”

Helpful Report

Posted 7 years ago

Hello Sam, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews