Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was only paid half what i was offered despite phone being in perfect condition....very poor service”

Helpful Report

Posted 7 years ago

Hello William, The condition of the phone is different to what you booked in this is why there was a reduced offer if you were unhappy with this you could have rejected the offer, however, you accepted the offer and your order has now been processed. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Ordered iPhone 6s Plus on 30th April for my sons 21st birthday called them after 8 days to see where the phone was and was told it would be dispatched that day or the next day at the latest, after the 3rd call to them they said they would look into when it was going to be sent and would ring me back. When they rang me back I was told that they did not even have the phone I ordered in stock but could send me a white one instead, I declined the offer and was promised a space grey one would definitely be dispatched on the 14th may, it never got sent and I opened a PayPal Dispute. Received my refund today which was surprising quick, that’s the only good thing I can say about this company”

Helpful Report

Posted 7 years ago

Hello, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your order has now been canceled and processed for a refund as requested. We apologize for any incovneince this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“5 weeks and waiting for a refund for a faulty phone.”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear this, refunds are issued within 10-14 working days, however, we will take this feedback on board and look into this further. Apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“IPhone 6 for sons birthday, ordered in good time, yet delivered well after his birthday. Phone would not work, they said re-boot the handset (which I had obviously done already, but why should I have too when purchasing a 'working and tested product'). As they were not very helpful I took to a local shop that fixes phones and it seems the wifi ariel within the phone was faulty. Cost me £30 to have the internal ariel replaced. Avoid this company you may have a delayed delivery of a faulty device. Looking at other reviews I wish I'd checked others reporting on this sham of an outfit ! Dean”

Helpful Report

Posted 7 years ago

Hello Dean, We are sorry you received your order faulty, we do carry out quality control checks before sending the orders, however, we do provide a 12-month warranty so if you do experience any issues you can return the phone. As we advise taking a device to a third party this does void your warranty. We apologize for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“The only reliable thing with this company is that they take your money promptly.They do not answer emails, they do not answer their phones. When you do actually speak to someone they are always looking into it. They do not get back to you. I'm still waiting for a refund. I will not use or recommend them.”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear this, you canceled your order and are processing your order for a refund, as advised the refund takes 1-0-14 days. Your feedback has been taken on board. Kind Regards Quick Mobile Fix

Posted 7 years ago

“The product I ordered is yet to be delivered”

Helpful Report

Posted 7 years ago

Hello Adenike, The courier company tried to deliver, however, they had no success. The item has been returned and we have since emailed you to inform you. A member of the team will be in contact with you shortly. Kind Regards Quick Mobile Fix

Posted 7 years ago

“I placed 2 orders. I didn't receive the phone for one order and the phone I did receive is faulty. I have sent numerous e-mails to your company asking for instructions on how to return the faulty phone and get a refund but you continually ignore my email requests and send standard responses with no acknowledgement of my complaint. I have started a section 75 claim with my credit card company. I will not use your company again and would not recommend you.”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear this, a member of the team will be in contact with you shortly regarding your order. Kind regards Quick Mobile Fix

Posted 7 years ago

“This is probably the worst website from which you can buy a refurbished iPhone. Had a terrible experience with them and especially with their customer service. Never in my life I had to deal with such an awful customer service. I would NEVER recommend it to anyone. DO NOT use this service. I have been asking for a refund for the past week sending many emails and once on the phone, never had an answer.”

Helpful Report

Posted 7 years ago

Hello Clemente, We are sorry to hear you are unhappy with the phone you have received. A member of the team advised you to return the phone back and you advised you will be sending it back in the next week. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Phone faulty. works fine then powers down and requires reboot to bring back power. Very difficult to get an answer on the Help number.”

Helpful Report

Posted 7 years ago

Hello Colin, We are sorry to hear this, please contact us on customersupport@quickmobilefix.com and a member of the team will assist you in this matter. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix.

Posted 7 years ago

“Feeling much the same as other negative reviewers. Phone was sent in over 2 weeks ago, it took a ten days to advise that payment would be arranged within 72 hours. Would say "quick" isn't a good choice of brand name....It has now been a week and I am also left wondering if I have been robbed...”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear this, we do process payments within 3-5 days and should display in your account within this timeframe. If you have not received the funds we would advise you speak with your bank. Our phone lines do get busy however, you can contact us on recycling@quickmobilefix.com and a member of the team will respond within 24 hours. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Posted phone in weeks ago,confirmed lost by Royal Mail. Despite many emails,Quick Mobile fix will not provide me with information on how to claim on their insurance. Avoid this company at all costs.”

Helpful Report

Posted 7 years ago

Hello Michael, We are sorry to hear this, we are currently looking into this with Royal Mail as we have not received your order, once we have an update we will be in contact with them via email. Kind Regards Quick Mobile Fix

Posted 7 years ago

“The most awful customer service experience I’ve ever had. No communication. Nobody answers the phones. Late payment.”

Helpful Report

Posted 7 years ago

Hello Rosie, Thank you for taking the time to write a review, we are sorry to hear this, we do email at each stage of the process. We have taken your feedback onboard and apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Took over a month to receive payment for selling my phone. The response to my many emails were very vague with incorrect timescales and promises. Wrote complaint email which didn’t address anything I outlined and did not receive any sort of reassurance or compensation for all of the inconvenience and stress caused. Would never recommend this company to anyone and will surely never be using it again.”

Helpful Report

Posted 7 years ago

Hello Karina, Thank you for taking the time to write a review, we are sorry to hear this, we have taken your feedback onboard and this matter will be looked into. Kind regards Quick Mobile Fix

Posted 7 years ago

“I have been trying to get my money they have had my phone for nearly 2 months. I can't get through to them as the number is constantly engaged, I can't go on Facebook as they have blocked me and have promised my money would be in my account. I have proof and they are now of breach of contract as per their T&Cs. I can also see other people online having problems with not getting their phones or money and they even have got TOWIE people to lie for them and bloggers like Dolly Bow Bow. This cannot be allowed to happen and I have now had to file a theft claim with the police and lodge a complaint with trading standards.”

Helpful Report

Posted 7 years ago

Hello James, We are sorry to hear you have not had a good experience. Unfortunately, our lines can get busy, however, we do respond to emails within 24 hours. Our reviews online and on review flatforms are genuine reviews from experiences You have since spoken to a member of the customer service team and has taken your feedback on board. We do sincerely apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“There was no explanation as to why my phone was worth £10 rather than the quoted £44. I tried to decline the offer but this wasn’t straightforward, presumably on purpose. The offer was accepted although I dont think I did accept it, and then customer services weren’t at all helpful and I couldn’t resolve it. All in all, it didnt feel v professional and I’d go to a more reputable company next time.”

Helpful Report

Posted 7 years ago

Hello, The condition of the phone is different to what you booked in this is why there was a reduced offer if you were unhappy with this you could have rejected the offer, however, you accepted the offer and the funds have now been processed, payments are processed within 3-5 working days. Our phone lines can get busy, however, you can contact us on recycling@quickmobilefix.com and a member of the team will be in contact with you within 24 hours. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Customer service”

Helpful Report

Posted 7 years ago

Hello, We are sorry you are unhappy with the service. We would be interested why you were not 100% satisfied. If you could take the time to email in with your comments that would be much appreciated Kind Regards Quick Mobile Fix

Posted 7 years ago

“Bought a phone on 30 March, had to send it back because it was locked !!!! Still no replacement sent at this date Appalling customer service DO NOT BUY FROM THEM”

Helpful Report

Posted 7 years ago

Hello Delphine, We are sorry there was a problem with your order. We advised you to return the phone under your warranty period and we are in the process of exchanging your handset. A member of the team will be in contact with you soon with an update. Kind regards Quick Mobile Fix

Posted 7 years ago

“Placed order on the 29/04/18, still not dispatched 6 days later. Cancelled order & still not received refund!! Will not be using this company again!! I expect refund asap or I will be taking this further!! Avoid with all costs!!!!”

Helpful Report

Posted 7 years ago

Hello Khadija, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your order has now been canceled and processed for a refund as requested, a member of the team has tried contacting you regarding this and would appreciate it if you could contact us at your earliest convenience Kind regards Quick Mobile Fix

Posted 7 years ago

“Still waiting payment for my iPad sent in 4 week’s ago. Spent 20 minutes on the phone waiting to speak to someone, plus sent 2 emails, but still no payment.”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear this, on our system the payment has been processed, however, a member of the team will be in contact with you soon Kind Regards Quick Mobile Fix

Posted 7 years ago

“Well I am still absolutely outraged with this awful company. The customer service is just the worst I have ever experienced. I am still waiting for an actual human to contact me to tell me when the correct phone I have ordered will be sent out to me. My initial order was placed in March!!! I keep getting the most useless automated emails that are clearly not from an actual person. Each email asks me again to explain my problem and someone will get back to me asap. Then then next email says exactly the same thing - and so on and so on. I still cannot phone because the phone is either permanently engaged or no one answers. You have my phone number, you have my email address and seriously if you are not aware of my problem by now after weeks and weeks of emails then I don't know what to say!! I will never use this company again. They are more than happy to deal with you to take your money but as soon as there is a problem they don't want to know. Absolutely shocking. Please please can someone just give me an answer to my question which is when is my correct phone going to be sent to me?? Is that so hard??”

Helpful Report

Posted 7 years ago

Hello Kate, We are sorry to hear you are having problems with your order, a member of the team will be in contact with you regarding this shortly. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews