Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT SEND YOUR PHONE TO THEM. I SENT A BRILLIANT WORKING SAMSUNG PHONE AND THEY ARE NOW CLAIMING IT BROKE IN TRANSIT THEREFORE WILL NOT PAY MY THE MONEY I WAS OFFERED. The customer service is shockingly poor, i have called multiple times to be told line busy then it hangs up, the few times i have called i have been put on hold for over 30 mins, some which end in a hang up so i cant even talk to anyone. I have emailed with no response etc... Worse company service i have ever received - AVOID AT ALL COSTS.”

Helpful Report

Posted 7 years ago

Hello. Unfortunately, we are unable to locate your order with just the name and you have not provided an order ID. Please provide this so we can look into this for you Kind regards Quick Mobile Fix

Posted 7 years ago

“Within 16months had 2 issues on my iPhone 6s which I paid a lot of money for. Because the second issue was over the one year warranty I took to Apple store and was told the iPhone 6s is not genuine, the imei series number and Apple logo and the parts. Stay away from this company!!!”

Helpful Report

Posted 7 years ago

HI, We're sorry to hear about this. We use Grade A parts to make repairs to our refurbished phones as stated on our website. A member of our team wll be in contact via email today. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Very poor tried many times to phone the company. Always engaged.”

Helpful Report

Posted 7 years ago

HI, Sorry to hear that you have experienced this issue. Our phone lines do get busy however, you can always email us. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“Did not get any money paid into my account. So they have the phone and I am still waiting for a credit to my account. Can't think of a worse result.”

Helpful Report

Posted 7 years ago

Good morning Amit, A member of the team has contacted you today via email to explain your offer based on the condition of your phone after testing. Apologies for any inconvenience caused. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“I received my so called grade a Samsung Galaxy s7 edge which switched off after a few hours and wouldn't switch back on and it had a crack on the camera lens and the customer service is very poor sent 2 emails no reply I phoned and was told I would receive an email with instructions on how to send the phone back no reply. Avoid this shabby company buy from a reputable company.”

Helpful Report

Posted 7 years ago

Good morning Imran, We're sorry to hear about this. We have sent you two emails with return instructions. Please check your emails and if you have not received this please get in contact with an alternative email address. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“Very poor craftsmanship and service. "Factory Reconditioned" iPhone fell apart in 90 days, and instantly without looking at the phone deemed it "accidentally broken". The internal clips that hold the screen on broke into two, and the battery was not properly secured. Would not refund or repair. I would never do business with this company in the future. This is after the horrible delivery around Christmas time, took over a month to ship 45 miles. Read all of the reviews before thinking of wasting your money with this company .”

Helpful Report

Posted 7 years ago

Good Morning Karl, We're sorry to hear you feel this way. We do offer a 12-month warranty but unfortunately, your handset is not covered as this has already been identified as accidental damage and not a manufacturers fault. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“You emailed me about 4 times saying payment would be made in 3-5 days 2 and a half weeks later I finally got a payment from you!”

Helpful Report

Posted 7 years ago

HI Caillie, We apologies for this delay. Your feedback has been taken on board. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“Worst experience I have ever had dealing with a company had to wait over 1 month for my payment”

Helpful Report

Posted 7 years ago

Hello Giulio, We are sorry to hear this, we do process payments within 3-5 days and should display in your account within this timeframe. Looking at your order everything was processed within the timescale so we are unsure why it took this long to receive. Your feedback has been taken on board Kind Regards Quick Mobile Fix

Posted 7 years ago

“I would strongly not recommend using this company. I order a refurbished samsumg s7 edge phone from this company paid 280.00 and not work from the day I received it.ive emailed messaged and rang for days with there phones constantly ingaged or busy please wait someone will be shortly waiting for 10 to 15 mins before I gave up waiting wasting more money on phone calls so I strongly wouldn't recommend quick mobile fix”

Helpful Report

Posted 7 years ago

Hi Craig, We apologise that you received the item faulty. We have sent you the return instructions on Monday and Today. We are yet to receive your item, however, once we receive it we will get this resolved. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“The phone had loads of faults & I had to jump through so many hoops to get the phone sent back! And I am STILL waiting for my refund! I sent the phone back weeks ago & have heard nothing! Won't be using your company again!!”

Helpful Report

Posted 7 years ago

HI Kara, We are very sorry you received your item faulty. You requested to return the item for a refund, however since receiving your phone and requesting for a passcode we have not heard back from you. Due to data protection purposes, we need this information removed in order to complete the refund. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“Ordered and paid for a phone 16 days ago on a Wednesday. They took payment on the Thursday and then nothing. I chased them after a week and received a cookie cutter reply saying they aim to ship in 5 - 7 working days. I messaged them again after 9 days and was told my order was due for shipment in 1 - 3 working days and they had prioritised my order. I waited 3 working (5 normal) days and messaged them again and was told they were looking into my order for an update. 24 hours later and I've heard nothing. No refund, no dispatch, no contact what so ever.”

Helpful Report

Posted 7 years ago

Hello Brad, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. We will be in contact with you soon with an update on your order. We do apologise for the inconvenience caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Did not get the phone I ordered and the company did not refund me my money. Instead, kept getting automated replies. Thank god I paid through PayPal or else they would’ve kept my £409.99 pounds”

Helpful Report

Posted 7 years ago

Hello, We are sorry there was a delay in shipping your order. You have since canceled your order and we are processing a refund as requested. Your feedback has been taken on board and we apologise for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“By far the worst company I’ve ever dealt with. Sold my phone for an agreed price of £103... After an assessment from QMF they gave me a revised offer of £49 which I declined straight away. I never received the my phone back and have not headed anything back from them since even though I was told they would get in touch. Tried calling on various occasions and the line always says busy!! AVOID THIS COMPANY LIKE THE PLAGUE!!!!!!!”

Helpful Report

Posted 7 years ago

Hello Adam, We are sorry to hear this, a member of the team is currently looking into your order, however, will be in contact with you shortly. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“You deserve less than 0 stars idont recommend this joke company to any one they have the worst service ever and you have to wait months for your order ok”

Helpful Report

Posted 7 years ago

Hello Smai, We are sorry to hear this, we received your item back and we advise replacements are sent within 5-7 days. Your replacement was sent within this time frame. We apologise for any inconvenience this may have caused, Kind regards Quick Mobile Fix

Posted 7 years ago

“Nothing for coment”

Helpful Report

Posted 7 years ago

Hello, We are sorry you are unhappy with the service. We would be interested why you were not 100% satisfied. If you could take the time to email in with your comments that would be much appreciated Kind Regards Quick Mobile Fix

Posted 7 years ago

“Your company is shockingly poor. Not only did you fail to send a phone that works, you do not answer the phone and you have now on at least 6 occasions said you would return my money and nothing has come. 17 April - It will then be tested and then refunded.The time scale for this process can take up to 10-14 working days. 30 April - It has now been cancelled and a refund will be processed within 10-14 working days. 18 May - I have passed your details onto the finance department for investigation. You should see the funds within the next 72 hours. 21 May - I have looked into your order and see there has been a delay on the refund, unfortunately, there has been a system error and has not booked the refund correctly. We have forwarded your information to the finance department to correct this and the funds will be in your account within 72 hours 21 May - I can confirm a payment has already been issued back onto your account and should be cleared by the end of today or tomorrow at the very latest. 23 May - Your refund is currently being processed and you will see the funds shortly 23 May - Your order has been fully refunded and you should see the funds within 24 hours 24 May - I can confirm a payment has already been issued back onto your account and should be cleared by the end of today or tomorrow at the very latest. 24 May - Please check your bank by the end of the day tomorrow. It should also be noted I have asked a manager to call me three times and no-one has called.”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear you are having problems with your order. Your feedback has been taken on board and the manager will be in contact with you soon to discuss this further. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Stop asking for a review you’re sending too many emails requesting this. Makes you seem desperate”

Helpful Report

Posted 7 years ago

Hello, You should have only received one email regarding feedback, we will look into this and apologise if you received any more than on. Kind regards Quick Mobile Fix.

Posted 7 years ago

“Horrendous experience! Paid £420 for a phone which never arrived. Was fobbed off with various emails telling me not to cancel as my device would be sent out “soon”...soon never came so I cancelled. Upon cancelling i was told I wouldn’t get my refund for 10-14 days. How can a company justify keeping someone’s money for up to 2 weeks when they haven’t fulfilled their side of order. 11 days after cancelling, QMF decided to ship the phone out to me anyway even though they knew I didn’t want it. Told me if I wanted my money back i’d have to return it and then wait ANOTHER 10-14 days. After a lot of arguing, the customer service manager rang me back and told me he’d ensure i’d be refunded in the original time frame...I wasn’t. Had to make a lot of threats of small claims courts but I finally got my money back. Check other review sites and social media, especially Twitter to see what fraudsters these guys are. I have made official an complaint to action fraud and trading standards, as have many others. I advise anyone affected by this dodgy company to do the same so they can be shut down.”

Helpful Report

Posted 7 years ago

Hello Laura, We are sorry there was a problem with your order. Unfortunately, when you requested a refund there was an error and the order was dispatched. We arranged for the item to be returned so we could issue a refund as requested. We received the phone back and a refund has been issued. We do advise refunds take 10-14 days to process. Your order will be looked into further as well as your feedback is taken on board. We do sincerely apologize for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Stay away from this lot, they're either dishonest scammers or just plain inept. I ordered a good condition iPhone 7 on March 1st. According to their own definition this would mean a device with some marks on the back and sides but nothing that wouldn't be covered by a case. What I received was a phone in poor condition with a hastily-applied and very bubbly screen protector installed. On removing this I discovered that the screen was badly scratched, chipped and had a bright spot indicative of the digitiser being damaged. This was despite one of their "quality control" stickers. I returned the phone for and asked for a refund, which I was promised on March 13th after they confirmed receipt of the returned phone. What followed was a month of excuses and apologies but no actual refund. In the end I issued an ultimatum threatening to recover the money via my credit card company if they failed to pay up. This was ignored. I approached my credit card company and they recovered the money on my behalf. Presumably had I not taken this action they would have continued to withhold payment. I can see from other reviews that I'm not alone here.”

Helpful Report

Posted 7 years ago

Hello Chris, We are very sorry to hear this. We do process refunds within 10-14 working days, however, there was an error with payment which was rectified ASAP. We do sincerely apologize for any inconvenience Kind regards Quick Mobile Fix

Posted 7 years ago

“THIS COMPANY AND ITS WORKERS ARE BIG TIME SCAMMERS. I AM SEEKING LEGAL ACTION AGAINST IT BECAUSE I PURCHASED A PHONE IN THE AMOUNT OF £400. THEY CLAIMED THAT THEY WOULD DELIVER IT WITHIN 5 BUSINESS DAYS AND THEY DID NOT. I TRIED CALLING THEIR TELEPHONE NUMBER AND USING THE CHAT BUT NO ONE EVER ANSWERED. AFTER A MONTH OF THEM MAKING EXCUSES FOR THE DELAY AND PROMISSING THAT IT WOULD BE DELIVERED IN 24H, I QUIT WAITING AND CANCELLED THE UNFULFILLED ORDER. THEY SAID THAT IT WOULD TAKE UP TO THREE WEEKS FOR THE REFUND TO BE IN MY ACCOUNT. IT HAS BEEN TWO AND HALF MONTHS AS OF THIS DATE AND THEY STIIL HAVE NOT RETURNED MY MONEY. I HAVE LOST COUNT OF THE TIMES THEY HAVE GARANTEED (UNAPOLOGETICALLY) THAT THE MONEY WOULD BE IN MY ACCOUNT WITHIN 24 HOURS. SHAMELESS SCAMMERS!”

Helpful Report

Posted 7 years ago

Hello Sandra, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your order has now been canceled and processed for a refund as requested. We apologize for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews