Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communications not very good”

Helpful Report

Posted 7 years ago

Good Morning, Thank you for taking the time to write a review, we are sorry to hear this, we have taken your feedback onboard. Kind regards Quick Mobile Fix

Posted 7 years ago

“Delivery requests ignored and no product has reached me.”

Helpful Report

Posted 7 years ago

Hello Michael, We are sorry to hear this, checking your tracking information the delivery company has attempted delivery and your order is at the local depot. You will need to contact them to arrange a collection or another delivery. If you need any assistance please contact us on customersupport@quickmobilefix.com Kind regards Quick Mobile Fix

Posted 7 years ago

“Took longer than other sites I've used before, but got a good price. Received payment about 2 weeks after sending handset. Better communication needed as I wasn't informed phone had been received and had to email to find out.”

Helpful Report

Posted 7 years ago

Hello Suzanne, We are sorry to hear this, we do process payments within 3-5 days and should display in your account within this timeframe. Looking at your order everything was processed within the timescale so we are unsure why it took this long to receive. Your feedback has been taken on board Kind Regards Quick Mobile Fix

Posted 7 years ago

“Great phones”

Helpful Report

Posted 7 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Price paid for phone”

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Posted 7 years ago

Hello, We are sorry you are unhappy with the service. We would be interested why you were not 100% satisfied. If you could take the time to email in with your comments that would be much appreciated Kind Regards Quick Mobile Fix

Posted 7 years ago

“Genuine service from professional people”

Helpful Report

Posted 7 years ago

Hello John, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Phone in Great condition and arrived promptly”

Helpful Report

Posted 7 years ago

Hello Peter, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Was quoted £17.50 having made it clear that there were issues with the 'phone by selecting 'broken/damaged'. Then only got offered £2. Disappointed.”

Helpful Report

Posted 7 years ago

Hello, The condition of the phone is how we received it and this is why there was a reduced offer if you were unhappy with this you could have rejected the offer, however, you accepted the offer and the funds have now been processed. Kind Regards Quick Mobile Fix

Posted 7 years ago

“A good price was offered for my old phone. It was a quick process to sale it and money was also received quickly. I would use again.”

Helpful Report

Posted 7 years ago

Hello Simon, Thank you for taking the time to leave a review we are glad you are happy with the service. Kind regards Quick Mobile Fix

Posted 7 years ago

“ZERO STARS!!!!!!!! I ADVISE ANYONE LOOKING AT USING THIS COMPANY'S SERVICE TO AVOID AT ALL COSTS!!!! NEVER EXPERIENCED SUCH BAD CUSTOMER SERVICE & SHODDY WORKMANSHIP. I Purchased a device for videos & photo's of an upcoming holiday to Thailand I charged the phone for 10 hours as advised the phone turned on then on picking the language the screen went off. Once on holiday IO took the device to an apple retailer who said the screen was defected & battery was damaged I had these replaced on returning to the Uk I sent it back to quick mobile fix who contacted me saying I would have to pay for them to run diagnostics on the defect item they sent to me!! Or I could have it returned & be the initial £250 down with a broken device that somehow passed the third grade quality checks these con men claim they put the devices through. APPALLING CUSTOMER SERVICE ALSO. AVOID AT ALL COSTS.”

Helpful Report

Posted 7 years ago

“I ordered a phone and after 3 weeks it still hadn't arrived even tho several emails and attempted phone calls (always engaged or they leave you hanging on the line.) Eventually I actually spoke to someone.(yes a real person NOT an automated voice recording) who fobbed my off with so many excuses it was ridiculous. I told him I wanted a full refund asap, he replied it would take 7 days. I can remember asking him to confirm this as 7 days was shocking as you've been in possession of my money as soon as I placed the order. Surprise surprise... no refund. I was then informed it takes 10-14 WORKING DAYS!!!! so quick recap.. we are approaching the 5th week where this so called company have had over £400 of my money. Absolute shambles. Please try elsewhere. I will take to the small claims court if not resolved this week.”

Helpful Report

Posted 7 years ago

Hello Ken, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your order has now been canceled and processed for a refund as requested. We do apologise for the inconvenience caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“I ordered the iPhone 7 grade A with basic bundle. The phone it’s self can’t fault it at the moment but the bundle that I paid for I didn’t receive what I should of, the usb cable never worked, I never received the pin to be able to open the iPhone sim piece. So I paid an extra £30 for a screen protector that was even temper glass. I did email but never get a response. I’m also ment to have received a free gift for doing surveys but also again nothing. If you want a good phone buy it just on its own without a bundle package deal as you’ll be disappointed.”

Helpful Report

Posted 7 years ago

Hello Sarah We are sorry to hear this, please contact us on customersupport@quickmobilefix.com and a member of the team will look into your matter and have this resolved. Kind Regards Quick Mobile Fix

Posted 7 years ago

“I am very happy with my refurbished iPhone 6 from Quick Mobile Fix It arrived promptly exactly as specc’d in very good condition for a fair price Would recommend Thank you”

Helpful Report

Posted 7 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Avoid this company. I purchased a phone from this company on the 23rd March. Despite taking my money immediately I never received the phone. I waited over 2 weeks and when I contacted them I was told it would be another 2 to 4 business days before the phone would be dispatched. I cancelled my order and asked for a refund, which I was told would take 10 to 14 business days (why?). After this period and still no money I have exchanged multiple emails and have basically been fobbed off. Please never use this company. I wish I had read some of the reviews I have seen subsequently. I will be reporting this company to the authorities. This is a lot of money that I can not afford to do without.”

Helpful Report

Posted 7 years ago

Hello Brian, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your order has now been canceled and processed for a refund as requested. We do apologise for the inconvenience caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Great phone delighted”

Helpful Report

Posted 7 years ago

Hello, Thank you for taking the time to leave a review we much appreciate this. Kind Regards Quick Mobile Fix

Posted 7 years ago

“The phone works well and it arrived in good time, i was a little disappointed as I order a prestine phone and there is a cup on the screen bear the middle but otherwise i very happy with the phon i will be ordering my grandson one very soon”

Helpful Report

Posted 7 years ago

Hello Linda, Thank you for your review, we are so happy you are pleased with your order and our service! Please email customersupport@quickmobilefix.com regarding the screen. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Battery life not as good as expected otherwise good phone”

Helpful Report

Posted 7 years ago

Good afternoon Helen, Sorry to hear this. You have a 3-month warranty on the battery, so please get in touch with us and we can give you information about our repair/replacement process. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Sold my iphone and received a good price”

Helpful Report

Posted 7 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Great service. Used the company a few times”

Helpful Report

Posted 7 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“The phone itself was fine but it was really frustrating trying to contact customer service. The customer service line would not ring during the company's office hours. When corresponding by email with the company my issue was not addressed directly and I kept getting different information. The courier company also did not leave a calling card causing problems with delivery.”

Helpful Report

Posted 7 years ago

Good afternoon, We are sorry to hear this. We have taken your feedback on-board, and will use it to improve our services. Kind regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews