Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is good I’m happy with my purchase so far.”

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Posted 6 years ago

“First class service phone looks brand new well satisfied.”

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Posted 6 years ago

“Very pleased with purchase”

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Posted 6 years ago

“Bought a phone, went faulty after 3 weeks ! Sent it back to be repaired in January ... Still no phone ! (End of April) They don't reply to emails or return phone calls when they promise ! Definitely won't be dealing with them again .”

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Posted 6 years ago

HI, We are sorry to hear about the delay with your repair. This was more complex than we anticipated, as a result of this we are now going to exchange this for you. Your device will be shipped out as soon as possible. We apologise for any inconvenience this has caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“I would have given 'good' but for the fact you ha some delivery issues. Instead of receiving my phone after seven working days I received it after 12.”

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Posted 6 years ago

Hi Chris, We are very sorry you have experienced a slight delay with dispatching your order. We take feedback seriously to improve the service as your opinion matters. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Never buying a refurbished phone before I was a little concerned. however no need to worry the phone was classed a good condition when I got it was like new. It works great a good price and I got it within 3 days not including the weekend great service great product would recommend great experience.”

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Posted 6 years ago

“I order an Iphone X, and it came broken”

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Posted 6 years ago

Hi Natasha, We are sorry to hear about the fault with your device. We have contacted you to resolve this issue. We apologise for the inconvenience this has caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“They Lie. They send shoddy goods then you dont get a replacement.”

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Posted 6 years ago

HI Ann, We are sorry to hear about the delay with your exchange. This has been flagged to a member of the management team. You will be updated in due course. Kind Regards Quick Mobile Fix

Posted 6 years ago

“I ORDERD A PHONE WHICH TOOK OVER 5 WEEKS TO TURN UP. EVERY WEEK A DIFFERENT EXCUSS WAS MADE. FINALLY THEY OFFERED A MEGAR £10 REFUND FOR THE INCONVENIENCE WHICH WAS NEVER HONOURED EVEN 4 EMAILS LATER! NEVER USE THIS COMPANY THERE ARE SO MANY OTHERS OUT THERE.”

Helpful Report

Posted 6 years ago

Hi, We are sorry to hear you are unhappy with the service. A member of the team sent you an email regards to your order and refund. If you have not received this please do get in contact and a member of the team will be happy to help you. Kind Regards Quick Mobile Fix

Posted 6 years ago

“It wasn’t plain that I required a jack for my new phone on the web site. Emails answered politely and promptly. I will be using this company again”

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Posted 6 years ago

“Telephone was in acceptable condition but not pristine condition. But overall ok although arrived a week later than expected”

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Posted 6 years ago

Hi Keith, We are very sorry you have experienced a slight delay with dispatching your order. If you are not happy with the condition of your phone then please email us. We take feedback seriously to improve the service as your opinion matters. We apologise for any inconvenience this may have caused. Kind Regards. Quick Mobile Fix

Posted 6 years ago

“Phone spot on had bit off a wait but worth it”

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Posted 6 years ago

“Item still not delivered IPhone 6S”

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Posted 6 years ago

Hi Zewditu, We're sorry to hear that you had problems with the courier service. This is being investigated by a member of our team. Your feedback has been taken on board and we apologise for any inconvenience involved. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“Do not use this company! Paid for a phone that never arrived - numerous emails sent seem to be being ignored or maybe they simply cannot comprehend 'I did not receive the phone' as they keep sending inane emails in response to this. Have spent 10 days trying to get them to respond in an appropriate fashion and now am going to open small claim as I believe, looking at what others have said, that I will be waiting a lifetime to receive a refund. Shockingly bad company - should not be allowed advertise on Google.”

Helpful Report

Posted 6 years ago

Hi, We're sorry to hear that you had problems with the courier service. This is currently being investigated by customer services. This feedback has been taken on board and we apologise for any inconvenience involved. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“Product acceptable but longer delivery time than stated or expected”

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Posted 6 years ago

Hi Tracey, We are very sorry you have experienced a one day delay with dispatching your order. We take feedback seriously to improve the service as your opinion matters. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“It took over 2 weeks to supply a phone you have advertised as in stock!”

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Posted 6 years ago

Hi, We are very sorry you have experienced a one day delay with dispatching your order. We take feedback seriously to improve the service as your opinion matters. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I shopped long and hard for a refurbished phone. So disappointed. My money has been with this company for 2 weeks and still no sign of my phone. I am dreading trying to get a refund seeing these reviews and am considering next options. DO NOT BUY a FROM THIS COMPANY. They should either have the phone ready and checked BEFORE selling or take the money on despatch and make it clear it could take some time to arrive.”

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Posted 6 years ago

Hi, We are very sorry we have experienced a slight delay with dispatching your order. We have checked your order and see this is being looked into and being resolved. Apologies for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“Criminals - do not buy from this company. I purchased in the past but something has gone seriously downhill. I purchased a phone and got concerned when it still hadn't been sent - which led me to see that they are actually sending phones that they don't have. Their customer services department just respond with bland responses like you are speaking to a computer. Your phone will be delivered shortly. I then told them to cancel the order and issue a refund. It is 2 weeks since I asked for refund and still not paid. Many e-mails and nothing. This company have to be flagged as a risk.”

Helpful Report

Posted 6 years ago

Hi, We are sorry to hear you are not happy with our service. We dispatch orders within 7 working days but you cancelled within this timeframe. Your order has already been cancelled and will be refunded within our timescale which we have advised you of. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“Very poor service, received wrong order, accepted refund, still waiting 2 months for the refund to be received even though promised payment multiple times and email response is disappointing.”

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Posted 6 years ago

Hi Amy, We are sorry to hear you are unhappy with the service. A member of the team sent you an email regards to your order and refund. If you have not received this please do get in contact and a member of the team will be happy to help you. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Second phone purchase from these guys and after a considerable daly the first time, I couldn't be more dis-satisfied with their customer care this time around too. It took 2 and a half weeks (6 non business days) to put a phone in box and send it!!!???After they state 7 days or less I asked them multiple times and was met with two separate agents, one telling me they were gunna prioritise it and help and then did nothing, and one who literally couldn't care less. I asked for a refund option to which they were open to and before I could confirm I got another email saying my order had already been dispatched. Dishonest and uninterested, un-organised and un-professional. There are cheaper options on the market don't bother with these guys.”

Helpful Report

Posted 6 years ago

Hi Fabrice, We are sorry there was a 1-day delay with dispatching your order. We reply to emails within 24 hours, by the time your email was picked up the following morning the item was already dispatched. We apologise for the inconvenience this has caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews