Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a phone from QMF, the phone was to arrive in time for a Christmas Present but it was a month late. Problems with the phone from the start. At the beginning of March the phone died and just stopped working, we were asked to return the phone for repair, which we did, they received the phone 6th March and seven weeks later today they still have not repaired the phone. Numerous emails and phone calls and we are told the same thing every time, the phone is with the Technician and going through final quality checks. We were told if they could not fix the phone they would replace it, but this has not happened. We have asked to speak to the Technicians or the Managing Director and were told that this is not possible. Very frustrating. 😡😡😡”

Helpful Report

Posted 6 years ago

Hi Catherine, We are sorry about the delay with the repair. This can occur due to many factors such as the complexity of the repair. We apologise for the inconvenience this has caused. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“Phone took over 2 weeks to arrive then battery was faulty ( wouldn't charge ) . Returned it but took over another 2 weeks to sort out !”

Helpful Report

Posted 6 years ago

Hi Gareth, We apologise for the fault with your device This repair took longer than we advise but has since been resolved and shipped back out to you. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“Very good purchase I would definitely recommend and will buy from again”

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Posted 6 years ago

“Easy to order and delivered as scheduled.”

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Posted 6 years ago

“Great phone, took bit long to arrive”

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Posted 6 years ago

“Excellent service, was kept well informed of status of order and delivery was quick.”

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Posted 6 years ago

“Quick Mobile Fix replaced my iPhone battery with one that never worked properly and then failed completely after about 3 weeks. When I sent it back they claimed that they had changed the battery again and that the problem was elsewhere in the phone. Having changed the battery locally I know that not to be the case. They refused to refund me.”

Helpful Report

Posted 6 years ago

Hi, Unfortunately, we are unable to locate your order with just the name and you have not provided an order ID. Please provide this so we can look into this for you Kind regards Quick Mobile Fix

Posted 6 years ago

“Quality item, great value for money...... super fast delivery. Thanx”

Helpful Report

Posted 6 years ago

“Mid December, bought 2 'pristine' Ipad 6 refurbed phones for granddaughters Christmas. One has been fine, the other just did not work correctly, would not connect to network. Got in touch with QMF, ages for phone to be answered and usual advice about refreshing phone given out. Still did not work. Took it to Apple store where they diagnosed hardware fault, could not be repaired, needed to be replaced. Contacted QMF again and arrangements to return it to them 'for repair' made in mid January. Sent with phone the Apple diagnosis paperwork, plus, as required, box, ear phones, charger and USB. Phone returned to me, allegedly repaired, but in a box belonging to a completely different phone plus the bits. Still did not work. Emailed QMF, they said return phone for repair but did not explain why wrong box used. I emailed back saying how do I deal with their rule that when a phone is returned, it has to be in the box in which it was purchased. They said send anyway. We are now into March and email received to say phone now in queue for repair. I emailed back asking if they had actually read my emails and the diagnosis from Apple. Got email back to say they had now found the phone to be irrepairable and it would be replaced. I emailed back to ask why this accurate diagnosis, consistent with that of the manufacturer, could not have been made in mid January. Got email back saying they had 'just' diagnosed the phone's condition. Replacement phone received but with no box at all, no charger, no USB and no ear phones. Took a further 2 weeks to get these bits to me. It got to the stage that I took out a recharge through my credit card company. It is worth knowing that you have 120 days from date of purchase to ask for a recharge, which entails your CC company clawing back the cash from the retailer's bank account. So I understand. Funny that phone diagnosed irrepairable at about the same time. This replacemen phone is working correctly so got there in the end. However, grandaughter was without the phone for more than 3 months and, of course, that amount of time has been lost from the guarantee. I wonder if QMF deliberately drag their heels to avoid credit card regulations. Anyway, if you fancy the stress I went through, buy from them. You will obviously be a collector of chocolate fireguards. If you are a sensible person, avoid them like the plague.”

Helpful Report

Posted 6 years ago

Hi John, We are sorry about the fault with your device and the experience you have had. Your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“Phone is fine, just like new. Very pleased”

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Posted 6 years ago

“They made me VERY VERY UNHAPPY still waiting on a working phone that we paid for over month ago. ‘’Small claims court looming’’ Andrew.”

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Posted 6 years ago

Hi Andrew, We are sorry to hear about the fault you experienced with your device. We are currently working as quickly as possible to resolve this issue for you. Apologies for the inconvenience this has caused. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“Fast delivery grade a phone was in excellent condition apart from light not working”

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Posted 6 years ago

“I was notified that there would be a delay in receiving my phone and my heart began to sink. I contacted customer service via email and they were very attentive. The phone I purchased arrived thereafter quickly and it was as described in “excellent” order. I am very happy with my purchase and the customer service. I would use this company again.”

Helpful Report

Posted 6 years ago

“The iPhone 6s arrived and all was well until after a day of use the screen stopped responding to touch in the middle. This fault was intermittent so I can’t blame Quick Mobile Fix for this issue as it was probably working fine when tested before dispatch. After emailing customer services I was sent a printable return label the next day. I sent the item and within days I was contacted by the repairs team offering me a replacement phone. Unfortunately I had already bought a new phone to replace this one so I requested a full refund instead. The staff were very friendly and helpful in dealing with my issue and I been issued a refund but it will take 14 working days to arrive. I can recommend quick mobile fix for anyone wanting a refurbished phone so long as the issue I experienced was only a one time thing but like I said, these things happen and can easily be missed.”

Helpful Report

Posted 6 years ago

Hi Olivia, We are sorry to hear about the fault with your device. Your feedback has been taken on board and we are pleased that you were still satisfied with your experience. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“Placed the order and expected delivery in 7 to 10 days. After 10 days, phoned quick mobile fix and they then said 7 to 10 working days ( 2 weeks) then I was informed that despite being “in stock” at time of order it may take another week or two before it is ready to be dispatched. As it was a gift for my other half’s birthday I was getting worried. It arrived a week later. 3 weeks total.”

Helpful Report

Posted 6 years ago

Hi Bryan, We advise dispatch u to 7 working days and your order was shipped one day later than this. We apologise if this caused you an inconvenience. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“Decent company. Recurved good quality I phone 6. It was better than expected. Takes a little over two weeks to get your device however that’s not too bad”

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Posted 6 years ago

“Very good phone, just like new! No complaints at all although it did take 10 days to arrive but was worth the wait.”

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Posted 6 years ago

“Great phone, great price! Avoid those expensive contracts. Quick mobile fix will save me £500 over 24 months! That’s a holiday”

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Posted 6 years ago

“They always try to help”

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Posted 6 years ago

“Purchase ok but I keep unsubscribing from emails but I keep getting more”

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Posted 6 years ago

Hi Carline, We are glad that you are happy with your order. Your feedback has been sent to the relevant department about this. Kind Regards, Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews