Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hands down, the Worst company I’ve ever dealt with!! Avoid, avoid, avoid”

Helpful Report

Posted 6 years ago

HI Martin, We are sorry you are not happy with our service. Can you please get in contact with us to resolve any outstanding issues you may have. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“Excellent experience”

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Posted 6 years ago

“Excellent product and good service! Second time using this company. I ordered a refurbished phone in good condition- only mark was a small dent on the edge which is covered by the case, it now has on. It took longer to arrive than the original week but they did email me to let me know.”

Helpful Report

Posted 6 years ago

“Once again, having given feedback on this site had another email to say my order was a priority and either would be sent Today or early next week after Easter , I phoned today and also emailed them and told them Iwant to cancel the order placed ,as I had no choice to go elsewhere because of there delay in sending goods . I was advised that the person Leisha would confirm cancellation by email today but has failed to do this . All I want now is a full refund . As previously advised, I will have no choice but to contact my credit card company for a charge back under section 75 as being my last option . Quick mobile fix what is going on with you as not as reliable as you were previously.”

Helpful Report

Posted 6 years ago

Hi James, We are sorry that your order was not shipped out within the timescale we advise. A member of customer service has emailed you this morning to resolve this issue. We apologise for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“Excellent value , great customer care”

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Posted 6 years ago

“I can not stress this enough!!!! do not place business with this joke of a company! they sent 2 phones one damaged, asked me to place a replacement order and they would refund the first.. it took over 4 months and a court case to get my money back. they are full of lies and deceit and should not be trusted. a shameful organisation! not to mention any names but no one tells the truth and it was not until I took them to court that they actually responded, each month that went by they deferred my refund and offered more poor excuses on what was actually a contradiction to their own terms and conditions. and before they respond this was not our fault, they sent a damaged phone, did not refund the faulty one and hid behind their processes- which I believe are ... they have no retained earnings and a robing peter to pay paying paul. stay away and place your business elsewhere!!!! Read the rest of the reviews on other sites for the facts !”

Helpful Report

Posted 6 years ago

Hi, We are sorry to hear that you are not happy with our service, We have responded to all correspondences to try and resolve this issue. Your refund has been paid and we do apologise for the inconvenience this caused you. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“PHONE WAS A BIT LATE ARRIVING BUT THE CONDITION OF THE PHONWEW WAS SUPERB WHEN IT ARRIVED. I WOULD RECCOMMEND THIS COMPANY”

Helpful Report

Posted 6 years ago

“Quite frankly the worst customer service I have experienced. Ordered phone on 29th November for a Christmas present. After 10 still hadn’t arrived so I had to chase. I received a reply to say it would be delivered that week. I asked for confirmation it would definitely be delivered before Christmas to which they said they would do their best. I said it was no good to me if not delivered before Christmas and if they couldn’t I wanted to cancel my order. Again they said they would do their best. Tried calling them but gave up as 26 in the queue so I emailed asking the order be cancelled and I be refunded. This was the 19th December. Received email on the 20th saying their cancellation department was closed until the 2nd January and my phone was due for dispatch first week of January. Later on the 19th December I received an automated email saying my order had been despatched. Joy! Oh no, then received automated message next day saying that message had been generated in error! I send a strongly worded email demanding immediate refund to which they reply saying they can’t do that as phone as already been despatched. The phone did arrive on the 21st. Unfortunately though the sound quality was very poor and required a new hearing piece at our expense. I suspect they simply sent any old phone out to keep me quiet. Dreadful experience!”

Helpful Report

Posted 6 years ago

Hi Sara, We are sorry that you are not happy with your overall experience with your order. Your feedback regarding the communication from Quick Mobile Fix and the dispatch time have been taken on board and will be investigated. We apologise for the inconvenience this has caused you. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“Having ordered a iPhone 7 I was expecting the item to be sent out within 7 days or sooner ,had an email to say due to checking delays phone would be another week at least ,this is no good to me and is causing me stress without a phone ,having doubt with them before I had no issues but am now thinking something is wrong so have requested by email for them to cancel ,had a reply to say they have passed on to customer cancellations .Will see if I get a refund immediately or if I have to go down the route of contacting my credit card company .Time will tell .”

Helpful Report

Posted 6 years ago

Hello James, We are sorry to hear this. A member of the team is reviewing your order and your feedback will be taken on board as your opinion matters. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“I have paid £549 to this company and keep getting assurances that they will dispatch but am still waiting after three weeks. Customer service shocking, fobbed off continually. Feeling totally ripped off. The phone are for my 12 year old daughters birthdays and they are so upset. Avoid this company at all costs.”

Helpful Report

Posted 6 years ago

Hi Helen, We are sorry you are having a problem with your order. A member of the team contacted you regarding this. If you have any questions or inquiries please contact us. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I bought a grade A I phone expecting excellent condition only to find when removed from box it may have looked aesthetically okay but the phone was unusable it wasn’t charging the home screen wasn’t coming on and also nothing showing on screen when calling I contacted the company immediately and was given a number of ways to try and reset phone as a customer I think it’s the responsibility of the seller to solve the problems in the end I am waiting for a different phone to be sent out because it was indeed broken”

Helpful Report

Posted 6 years ago

Hello Louise We are sorry you were having a problem with your order, we are resolving the problem you have experienced right away. Your order will be reviewed and your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Good service great price would definitely recommend”

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Posted 6 years ago

“Didn't send out bag and still not refunded after 16 days my money back so steer clear”

Helpful Report

Posted 6 years ago

Hello Rebekah, We are sorry to hear this, we did send out the packaging to you. Your order was canceled as requested and refunds are processed within 14 working days so you refund is due in the next 1-2 working days. If you have any questions or inquiries please contact us. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Was disappointed with delivery. It took a lot longer than expected.”

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Posted 6 years ago

“Phone good, delivery not as advertised if I had known it would take as long would have shopped around”

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Posted 6 years ago

“Really happy with my phone I cracked a corner of my screen though but I’m still happy but it took about 2 and a half weeks to come which didn’t sit well with me”

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Posted 6 years ago

“Excellent company”

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Posted 6 years ago

“Prompt delivery”

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Posted 6 years ago

“Shocking service. Do not go anywhere near this company. They are crooks who steal your phone and never refund”

Helpful Report

Posted 6 years ago

Hello, We are sorry there was a delay with your order, however, we canceled your order at your request and a refund has been processed through your bank, if you have not received the funds we would advise you speak to your bank to resolve the matter. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Excellent service would recommend them.”

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Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews