Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DAY 10 OF WAITING ON MY ORDER....VERY POOR SERVICE....WILL NOT USE AGAIN.....SENT COMPLAINT TO FCA (Financial Conduct Authority) and ASA (Advertising Standards Agency) and contacted a consumer rights agency. Fraudulent untrustworthy Company!!! Will not use again- Poor customer service- vague information given- No dispatched yet after 10 days post payment- Have not heard many good reviews from this company for good reason- Un apologetic for negligence and incompetance in doing the job theyare suppose to!!! AVOID THIS COMPANY!!”

Helpful Report

Posted 7 years ago

Hello Nick, I am very sorry to see your review. I can confirm that customer support have called you to advise you that due to the weather conditions, there has been a slight delay is dispatching your order. Refurbished devices are dispatched within 7 working days, and you are currently on the 8th working day. Your order will be dispatched today and delivered to you tomorrow. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I sent my phones off for recycling and 2 weeks later had heard nothing, so got in contact and apparently my iPhones hadn’t been delievered. Checked the tracking code from the post office and it said that they had been delivered to the address presented on the package which was the one provided by quick mobile fix. A week or so later the phones turned up, even though the postage should of been next day”

Helpful Report

Posted 7 years ago

“Complete waste of time. Contacted quick fix and asked if i posted my HTC u11 in for a screen replacement that it would be completed within 24-48 hours. After received my phone and trying a screen on that i was told wasn't compatible that they ran out of parts and the new parts would be in the following week. Waited till the day they told me the parts would be in and contacted them to make sure all was going to plan. It was not. I was then told the parts where due in the next day. Contacted first thing the next morning and quick fix again assured me the parts would be in later that day. Mid day came i contacted quick fix yet again and asked if the parts had arrived. I was then informed the parts wouldn't be in until the first week of March. Cancelled got my refund and phone back after not having it for two weeks. Now that my time was completely wasted i have my phone back. Still with the original smashed screen. Awful experience”

Helpful Report

Posted 7 years ago

Hello Faith, We stock parts for all repairs we advertise on our website. We also have parts delivered twice a week from our suppliers and this ensures we hardly ever run out of stock. 99% of devices we receive are repaired within 24-48 hours. In the rare occasion we are out of stock of a part we notify you by email and update the notes on the "Repair Tracker". You have the option at this point to cancel your order or wait based on the timescale provided. You requested to cancel your order and we have issued a refund. We are very sorry for any inconvenience this has caused you If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Ordered an LGk4 case, but when it came it was nowhere near the right size”

Helpful Report

Posted 7 years ago

Hello Diana, Customer support has emailed you requesting a contact number, as they would like to discuss this issue with you. When it is best for you, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Everything they are lying cheats who don’t repair phones, take your money and take months to refund you”

Helpful Report

Posted 7 years ago

Hello Carolyn, Customer support has left you a voicemail and emailed you to discuss your order with you. When you can, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Ordered phone on the 11th January and wasn't told that the phone was out of stock until the 21st January, 10 days after I placed the order bearing in mind they claim to dispatch items in 5-7 days. As I desperately need a phone I accepted the other colour I was offered on the 21st and they said it would be dispatched in 1 day and be with me the next. I am still waiting for the device now but I haven't been told if it has even been dispatched in an email as said to happen.”

Helpful Report

Posted 7 years ago

Good morning, I can confirm that your device has been dispatched and will be dispatched tomorrow (26.02.18). Customer support have tried to call you but could not get through to you, so have left a voicemail and emailed you with your tracking number. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Quick does not apply to the time it takes to dispatch an order. From the minute I received the phone it is just problem on top of problem, everything from the charging to its general operation. Now Im looking at being out a phone at least another two weeks while it is being sent back for a replacement.”

Helpful Report

Posted 7 years ago

Hello Siobhan, We are very sorry to hear this. I can confirm that customer support emailed you yesterday, advising you to send it back to us so we can exchange the device for you. Refurbished phones are dispatched 5-7 working days after payment is made, then delivered to you the next working day. I can confirm you placed your order on 23.01.18 and we dispatched it on 01.02.18, which was the 7th working day. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I ordered a phone in jan 20th 3-5 day delivery after 5 days was told would be a further 10 working days so cancelled my order. I am still waiting for a refund was told would be 7 days then had been an error issuing refund so a further 7 days and as of today I still have not got my refund. Rubbish customer service would never buy from them after this experience !!!!”

Helpful Report

Posted 7 years ago

Hello Beverley, I am very sorry for the delay you experienced, and I can confirm your order was refunded today (20.02.18). It now depends on your bank time-frame on how long it takes for the funds to drop back into this account. If you have not received it by the end of Thursday (22.02.18), then please contact your bank for further support as it may be pending. If you have any questions regarding your refund, please email customersupport@quickmobilefix.com. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“Took 15 days to return my phone, despite their advertised claims to manage it over 48 hours. A simple fault that took them this long, got it back today and IT'S STILL NOT WORKING. Zero communication, evasive email responses and 30 minute telephone queues - appalling! Do not use them! They should inform you if they can't fix your phone - and in my case, clearly they couldn't! They just never bothered to inform me! Will have my £40 back, I don't care if I have to take them to court over it!”

Helpful Report

Posted 7 years ago

Hello Sara, We do aim to repair most repairs within 24-48 hours, however, depending on the nature of the fault repairs can exceed this time frame. You contacted us for an update and a customer service representative advised we would have an update yesterday, however, the repairs had already been completed, tested the hone and shipped it. If you are experiencing a fault with the repair please do get in contact and a member of the team can assist you further. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“I would strongly recommend thinking twice about using this company. As many of the other contributors have highlighted, they clearly sold me an item that they did not have in stock. I am still trying to obtain a refund for the item and have been given a series of excuses as to why the payment continues to be delayed.”

Helpful Report

Posted 7 years ago

Hello Claire, I am very sorry for the delay you experienced, and I can confirm your order was cancelled and refunded on 14.02.18. Please note it can take up to 3 working days for the funds to show in your account. If you have any questions regarding your refund, please email customersupport@quickmobilefix.com. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“I bought an I phone 7 for my granddaughter she had the phone for two days and it lost service I sent it back and after three week they returned it it worked for a day and had the same issue no service. I asked for my money back and they sent me s mail with fixes for me to try. I worked for 10 years in a factory which repaired mobiles so the Fixes they sent me were useless as I had already tried them . I am now going to consumer advise to see how I go about getting a refund”

Helpful Report

Posted 7 years ago

Hello Elizabeth, We are sorry to hear you have had issues with your refurbished phone. Customer support send 'at home fixes' as standard practice as 9/10 it issues can be fixed by customers at home, without having to send their device back to us. We are very sorry these fixes did not help you. Customer support will be contacting you regarding a refund. If you have any more questions regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

Hi Elizabeth, I can confirm customer support have emailed you and left you a voicemail, so please contact us at the best time for you. Kind regards, Quick Mobile Fix

Posted 7 years ago

“3 weeks to repair a broken screen. No communication throughout and had to keep chasing. to top it all off 3 weeks later they advise me there are additional costs. Be warned quick by name but nothing quick about the repair apart from to try and stick you for extra cost for diagnostics!!! Can never get through to customer services as I imagine they are dealing with equally disgruntled customers that have been lured in to a quick repair!!”

Helpful Report

Posted 7 years ago

Hello, You sent your device for a screen replacement and the repairs were carried out, however, no passcode was removed or provided so we had to request this information. Unfortunately, when we received the passcode to test the item it failed the testing process. We assigned your device back to the technicians for examining and advised that you should have a diagnostics as the phone is on a boot loop which a reset cannot resolve, we did advise you of this and we are waiting to hear back on how you would like to proceed with your order. Kind regards Quick Mobile Fix

Posted 7 years ago

“Very bad customer service. I ordered headphones 16 days ago and they still haven't been dispatched. At no point there was proactive update from Quickmobilefix about a possible delay. When I double checked via email, I would typically get an automated response after a day followed by another email that would not answer any of my questions but instead quote general information such as: they attempt to deliver as fast as possible etc. Or they would double check my adress although the item was no where near to being dispatched, as I found out later. I wasted so much time on time, incredible. Would not recommend them to anyone.”

Helpful Report

Posted 7 years ago

Hello, We are sorry you did not receive your order. In a case like this we would offer a replacement or a refund, however, you have requested a refund and this has been processed, the funds should appear in your account in the next 48 hours as the refund was completed yesterday. If you have any questions or inquiries please contact us on customersupport@quickmobilefix.com. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Two months one week ago brought phone and after being sent broken phone twice I was promised a replacement and guess what still not received. Worst service ever had every excuse under the sun, courier issues, item being processed etc etc, you name it I've had every generic email going, offered to pick it up today but apparently its a online service only and they don't do pick ups, this has to be a con to many people complaining. 137270”

Helpful Report

Posted 7 years ago

Hello Kelly, Your replacement order is being processed and will be dispatched shortly. We will email you with your tracking number. Unfortunately, we do not have a collection point, we ship all orders via courier. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Please read this complaint before ordering anything on this website. This company's service is extremely poor. I ordered a iphone 6 in pristine condition and paid for it. They said that it will be delivered within 2-3 days. Nothing was delivered after 5 working days. I complained about it and asked for a full refund which they acknowledged, they will do so within 7-10 working days but DID NOT refund me the FULL amount. Actually after 15 working days, they STILL HAVE NOT REFUND me a penny. Not only did they breach the terms on refund, they have completely ignored my REFUND. They are called day-light robbers. Their phone number is always engaged and busy. Service is very poor. Please do not do any business with this company. I would not even give them one star review!”

Helpful Report

Posted 7 years ago

Hello Claire, I am very sorry for the delay you experienced, and I can confirm your order was cancelled and refunded on 02.02.18. If you have any questions regarding your refund, please email customersupport@quickmobilefix.com. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“I sent my phone for repair on the 7th December and am yet to have received my phone. They have been waiting for a part since 22nd December and every time I email they say it will arrive at the beginning of next week or in 3-5days. Customer service is very patchy.”

Helpful Report

Posted 7 years ago

Hello Rebecca, We are very sorry for the delay in your repair, which was due to high demand and the part required was not in stock. A member of the team is looking into this and will be in contact you with an update during the next 24 hours If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Slow service The phone was damaged and the on off button didn’t work! £289 for a refurbished iphone6!! The follow up was sloppy and complacent Paying to have the phone fixed properly by another company A SHAMBLES!!”

Helpful Report

Posted 7 years ago

Hello Nick, I am very sorry to hear this. I can confirm we requested photos of the faults on 18.01.18 which is a standard procedure to enable us to understand the faults better. However, you did not wish to send them to us. Unfortunately, as you have taken the device to a third party repairer, this now voids your warranty. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“On November 29th 2017 I purchased a ‘Refurbished Grade A Unlocked 64GB iPhone 6 Plus’. I received my device on December 11th 2017 to find it had a small chip in the bottom right hand side and after less than 24 hours it was displaying signs of fault (unresponsive touch screen, constant low battery etc). I then contacted Quick Mobile Fix to express my concern and request that they do something about it. I was then asked by the company to provide pictures of the device and its physical faults as well as a description of the system failures which I was happy to do. They advised that I send the phone back to them to be fixed or replaced. On the 14th December 2017 I sent my phone through tracked, next day delivery to ensure its arrival at the company. I was notified of its arrival at the company by one of their representatives via email and was told it would take an average of 7-10 working days for the repair. I requested an update on my order via email around 1 week later, and was notified of a further delay. I understood that the Christmas period would’ve caused a rise in orders and expected delivery after Christmas. On the 28th December 2017 I requested another update to be told my order should take a further 3-5 working days. On the 2nd January 2018 I was assured that my device would be repaired, tested and shipped back by January 7th. After my device did not arrive, I asked why this was and received numerous computer generated emails, with no real regard for my concerns. Following the delays I was given a £20 allowance to spend on their website, however through no official capacity and was told to email them with the accessories I would like as a form of compensation for my extended waiting period. On January 16th 2018 I was told that my device was in need of a replacement I should expect it to be dispatched within 3-5 working days. I waited the given amount of time and after no correspondence from their company I questioned the whereabouts of my order to be told that it is due to be dispatched and delivered by the 24th January 2018. Today (24/1/18) I received an email notifying me of a delay of 2-3 working days due to ‘quality control checks’ and ‘courier issues’. After reading a large amount of reviews of people who have experienced similar problems with Quick Mobile Fix and have been given similar excuses regarding dispatch/delivery as well as problems with refunding. Throughout this almost 2 month long process, there have been over 50 emails between myself and Quick Mobile Fix and their customer service as well as their professional conduct has been absolutely appalling. Strongly advise AGAINST buying from QUICK MOBILE FIX.”

Helpful Report

Posted 7 years ago

Hello Samuel, We are sorry there was a delay and problem with the item you have purchased. We have now exchanged the phone and your 12-month warranty period and the item has since been returned back to you. We have also offered you a form of compensation due to the delay and inconvenience that had been caused. We have taken your feedback on board to improve our service, and it will be investigated to ensure this does not happen again. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Product was not supplied on time , refund of money was not performed as and when it was promised”

Helpful Report

Posted 7 years ago

Hello Michael, I am very sorry for the delay you experienced, and I can confirm your order was cancelled on 24.01.18. If you have any questions regarding your refund, please email customersupport@quickmobilefix.com. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“I paid for a refurbished phone which said was in stock and it didn't arrive in the time period given. I emailed to see where it was and no reply. I emailed again and it took 12 hours to respond only to say the phone would be another 5 to 10 days. I cancelled the order and am still yet to receive my refund! What a joke.”

Helpful Report

Posted 7 years ago

Hello Russell, I am very sorry for the delay you experienced, and I can confirm your order was cancelled and refunded on 15.01.18. If you have any questions regarding your refund, please email customersupport@quickmobilefix.com. Kind Regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews