Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone worked great for a couple of days . Then screen went blank showing 100% then sticking on 1% I emailed the company nobody got back to me . After 10 days of disappointment I had the battery replaced which cost me £45.00. I am very disappointed”

Helpful Report

Posted 7 years ago

“very high price for an old phone”

Helpful Report

Posted 7 years ago

Good morning Trevor, We are very sorry you are unhappy with the price you paid for one of our refurbished phones. If you would like to discuss this, please email customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Worst service ever used Worst service ever used! Delay in phone order, phone which was described as ‘good’ was faulty. Returns process to repair was 5 working days. Asked for a refund and told will take up to 10 working days. Asked to speak to manager, was told he was unavailable. Never use this company!”

Helpful Report

Posted 7 years ago

Hello Dan, We are sorry you received your item faulty, unfortunately, we have not received your item delivered back to us, however, a manager will be in contact with you today to discuss your order. Please do accept my apologies for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 7 years ago

“purchased a A grade phone and it didn't work”

Helpful Report

Posted 7 years ago

Good morning, We are sorry you were experiencing a fault with your phone, we have since received your phone back and issued a refund for your order. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Faulty phones supplied for the last 9 months despite being charged for a phone billed as Grade A. Reasonable refund reviews refused. No respect shown. Very disappointed. They want to go to court so to court we will go.”

Helpful Report

Posted 7 years ago

Hello Jonathan, We are sorry you are experiencing problems with your order. Please do get in contact and a member of the team will be able to assist you further with your order. You can do so by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind Regards Quick Mobile Fix

Posted 7 years ago

“The phones sound has stopped working”

Helpful Report

Posted 7 years ago

Good morning Anna, We are very sorry to hear the sound on your phone has stopped working. This can usually be an easy fix by resetting the device. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“2 weeks and the phone still hasn’t arrived , I have been messed about constantly , 3 days ago I agreed to a different colour , had a meassage saying dispatched , but tracking number did not work , iD said still processing and the phone has still not turned up I just want a refund , do not order from these cowboys”

Helpful Report

Posted 7 years ago

Good morning Debbie, We are very sorry for the delay and any inconvenience this may have caused. We can confirm your order will be delivered to you today. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“STAY AWAY!!!!! Bought an iPhone 7 which took longer than the advised time to arrive and when it did arrive it was faulty. I sent it back for a refund and it has now been almost a MONTH waiting for my refund. Constantly chasing and they always make excuses "the refund wasn't processed, it bounced back, funds will be in your account shortly blah blah'' I am STILL waiting for a refund and i paid with PayPal which should be an INSTANT refund. Absolute joke of a company. I will be filling a claim to get my money back. CON ARTISTS!!!!!!!!”

Helpful Report

Posted 7 years ago

Hello Anastasia, We have issued a refund for your order as you had requested and the fund will show in your account within 48 hours. If you do not receive the funds in your account by then please do get in contact with PayPal. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Very disappointed. Phone wouldn’t work although unlocked. Took it to a Apple store they said it had an error code and couldn’t be used to set up a new SIM card as software couldn’t be read. This was a present so very embarrassing. Wont use again”

Helpful Report

Posted 7 years ago

Good morning, We are sorry to hear you are having a problem with your order. Please do get in contact with the customer service team and they will be able to resolve this matter for you. You can contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Phone speaker didn’t work I asked for a replacement but they said I needed to send the phone back first I can’t do without my phone for work reasons shocking I won’t be using you again”

Helpful Report

Posted 7 years ago

Good afternoon, We are sorry to hear this, Please do get in contact and we can discuss our courtesy phones with you if you cannot be without a phone, this way you do not have to be without a phone. Please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Don't go near these cowboys!!! Sent me a very poor quality phone with buttons not working for over £200 and then just kept promising the next day forever after I returned it for replacement. After I eventually gave up I was then told I'd have to wait 14 days to get my money back!! What a joke. Avoid at all costs.”

Helpful Report

Posted 7 years ago

Good afternoon Paul, I am very sorry you were unhappy with the refurbished phone you received. Your replacement order has now been cancelled and you will be refunded shortly. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Bought a phone off the website. Didn't arrive. Tired ringing telephone number and always engaged. Sent numerous emails and get a computer generated response fobbing me off. I have contacted my bank and will be looking at going to small claims court to get money back once they put case together.”

Helpful Report

Posted 7 years ago

“The phone took longer to deliver than the 5-7 working days because of the strict quality controls. Phone arrived and no sound at all works. Now have to send back and wait even longer, absolute shambles.”

Helpful Report

Posted 7 years ago

Good afternoon Gregory, We are sorry to hear you are experiencing a fault with your order. Please do get in contact with customer support by emailing customersupport@quickmobilefix.com and a member of the team will be happy to help you. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Had my money for 25 days and still no phone! I purchased an iPhone in pristine condition for £429.99. Quick Mobile Fix had my money on the 26th February. It was despatched to me on the 27th February and I received the phone on the 28th February. When I examined the phone I was very disappointed because the screen brightness was very low and nothing like the quality of the iPhone 6s that I was replacing. I called customer service on the 1st March and advised them that I wasn't happy with the phone. They asked me to return the phone and said they would replace it immediately. I posted the phone back to Quick Mobile Fix on 2nd March together with a note detailing my concerns. I was expecting an immediate response from them and started to be concerned when nothing happened. I called Quick Mobile Fix on the 9th March. After trying twice, and holding on for over twenty minutes each time, I finally got through and asked them where my order was. They said they had no record of receiving the returned phone. They asked for the barcode from the posting receipt which I gave them and they said they would do a search and call back in twenty four hours. No call was received. I checked the order tracker the following day which was by this time recording that they had received the phone. I was relieved to see that and assumed that an immediate response would now happen. Nothing happened. I called them again on the 14th March. After trying several times, and holding on for over twenty minutes each time, I finally got through and asked them where my order was. They said they had the phone, apologised for the delay, and said the phone would be with me in three days. Foolishly I believed them. A note appeared on the order tracker on the 15th March saying that a replacement had been processed. I was pleased to see that and assumed that I would get the phone within the three days that they had advised. Nothing happened. On the 22nd March (today) I tried to call them several times. Each time I waited and waited but was unable to get through. Eventually I gave up. So, to date they have had my money for 25 days and I still don't have a phone. I will try to contact them again tomorrow but getting through on the phone to Quick Mobile Fix is almost impossible and listening to an endless "Your Call Is Important To Us" message when it clearly isn't is very frustrating. They have my money and I don't have a phone. That isn't right and I think other customers need to be alerted to the fact that this company isn't as quick as their name implies. I will post another review when and if I get my phone. If anyone at Mobile Quick Fix is reading this can I have my money back please.”

Helpful Report

Posted 7 years ago

Hello John, We are sorry you were experiencing a problem with your phone/order. We see from your review that you no longer want the order and we have now processed it for a refund as you have requested. If you have any questions or inquiries please contact us on customersupport@quickmobilefix.com. Please accept our apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Of your thinking of selling your old phone then take the time to look elsewhere. Don't believe or be fooled like myself at their offer. When they receive your phone the offer is halved. They clearly have different views on condition. My phone was immaculate very slight wear and tear as it was always in protected cases. But they told me it was in poor condition? So unless your old phone is brand new and never been used you may??? Get close to their offer. In my opinion this company should be avoided”

Helpful Report

Posted 7 years ago

Hello James, We offered less for the phone as the phone was more damaged than described, you have since refused the order and we have arranged for the phone to be returned back to you. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Appalling service , I ordered a phone 10 days ago and have emailed a few times as I needed it urgently for my son , I have just been informed that they are out of stock of black but I could have white , why did they take my order and money and state in stock . I said I would accept white as long as it was sent out immediately, just had an email saying will be dispatched in 24 hours , so we are now talking next week , not happy , not quick mobile at all very disappointed”

Helpful Report

Posted 7 years ago

“I sent my phone for two repairs , they said you’d done them but another repair was needed and I agreed . Then they found another repair needed doing but I decided I didn’t want it doing , I wanted my phone back ! Since then nothing, can’t get through on the phones and they seem to just ignore my emails !!!!”

Helpful Report

Posted 7 years ago

Good Afternoon David, The quality control department are not satisfied with the performance of your device, and it has been assigned to the technicians to resolve this matter. We have a quality control team who test your device to ensure that it is fully working before it is dispatched so you are happy with the repair. Your device has been sent back to our technicians who will work on it until they are happy with its performance. Once this has been completed and tested again, it shall be dispatched. When it has been dispatched you will receive a dispatch email, and your order will be delivered the next working day. We do apologise for any inconvenience caused and thank you for your patience.If you have any further questions or enquiries please contact us via email or telephone, or by using the live chat on our website. Kind regards Quick Mobile Fix

Posted 7 years ago

“Awful customer service”

Helpful Report

Posted 7 years ago

Good morning Kirsty, We are very sorry to see your review. Would you please contact us regarding this so we can investigate this for you. You can do so by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“The phone was broken and poor customer service. Dishonest people I would not recommend”

Helpful Report

Posted 7 years ago

Good morning, We are very sorry to hear that the refurbished phone you received was broken. Please contact customer support and they will be able to help you, as it may be an easy fix through the software you can do from home. If not, you can send it back to us for a repair. You can contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Further to my previous review. This company takes the biscuit of incompetence. QuickMobile more like Slow&Don'tCareMobile would be more apt. I finally gave up on them and sent an email to cancel the order and request a refund, only to get yet another automated email telling me "sorry for the delay and my order would be prioritised.. Caveat Emptor, i.e. Buyer Beware if you use this company. Worst experience on-line in years. The Very Poor status is an overstatement.”

Helpful Report

Posted 7 years ago

Hello Peter, We are sorry there has been a delay in shipping your order. We have emailed you, letting you know we can dispatch your order today so please check your email. We do apologise for any inconvenience his may have caused and we have taken your feedback on board. Kind regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews