Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

customersupport@quickmobilefix.com

Write Your review

Tell us how Quick Mobile Fix made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I sent my iPhone 6s to quick mobile fix on 27/2/18 with a quote of £132.00 for selling it to them. It was in perfect condition complete with charger and headphones in the original box, with a printout of my order number and details so it was easily traceable back to me. When I had not heard from them, I checked the royal mail tracking site to see it was delivered to them on 28/2/18. So I emailed on the 13/3/18 to ask them to locate my device, to which they said they would let me know when they found it. Another week later, on 20/3/18 I phoned them and spoke to someone who said they had located my phone in the warehouse and would get it tested and send me a quote. Which they did for £80. So I asked for them to send the phone back to me as this was way too low for the condition of my phone. Upon receiving the phone, it WAS NOT MY PHONE! It was one in much poorer condition than mine with no box, charger or headphones! So basically I have had my phone stolen by this company who have probably sold it for a decent amount. I have tried to ring them for the past week but the line is always busy. I have also emailed with no response! Absolutely disgusting service and they should be reported for theft”

Helpful Report

Posted 7 years ago

Good afternoon Naomi, I can confirm we asked you for the IMEI number of the phone you have received back so we can confirm it is the phone you sent to us, but we have not heard back. Please provide us with this information and we will be more than happy to look into this for you. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Total joke, they take your money then nothing. No phone, no contact, no communication. Customer service line is always engaged so cannot speak to anyone. They do not answer your emails. If you want to be ripped off buy from Quick mobile fix.”

Helpful Report

Posted 7 years ago

Good afternoon Tracey, I am so sorry to hear this. We do aim to ship orders within 5-7 working days, however, if for any reason there is to be a delay you should receive an email to make you aware of this. Our phone lines have been done for maintenance and have also been very busy which is why you may have had to wait. We reply to all emails within 24 hours, so please check your junk/spam folder. We have taken your feedback on board and do sincerely apologise for any inconvenience this may have caused. Kind regards, Quick Mobile Fix

Posted 7 years ago

“In no accounts buy a phone from these people. 7 weeks on i have paid £400 and have no phone! And no sign of when i will get one. Discussed with this surface.”

Helpful Report

Posted 7 years ago

Good afternoon Andrew, I can confirm you received your order 10 working days after you placed your order. Unfortunately, there was a problem with the device, so you sent it back to us to repair. Please email customersupport@quickmobilefix.com for an update. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I ordered an iPhone and had received it with a faulty battery. It was draining so quickly - from 100% full charge to going dead within 5 mins. I sent it back and had confirmation that they received it. But, I was kept waiting days for a replacement that in the end I got fed up and asked for a refund instead. I was told it would take 10-14 days. My payment was instant but yet refund takes 10-14 working days. Anyway, I requested refund on 19th March and I still haven't received my refund. It really is a ridiculous amount of time to wait. And the person below is right.. QMF only respond to the positive reviews!”

Helpful Report

Posted 7 years ago

Good afternoon, I'm very sorry to hear this. I can confirm you are due to be refunded today. Please note, it depends on your bank time-frame on how long it takes for the funds to drop back into this account. Kind regards, Quick Mobile Fix

Posted 7 years ago

“They have had my phone for two weeks now and I was told I would get payment last Wednesday and still not received This!! Can not get through on the phone and now no reply to my emails!! I find it very interesting that they can reply to all the positive reviews on here but can not get in touch with people with questions!!!! Where is my phone or money!!!!!!!!!!”

Helpful Report

Posted 7 years ago

Good afternoon, I can confirm we have sent you the funds for your device. If you cannot see the funds in your account, please contact your bank who will be able to look into this for you. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Firstly I had to chase payment as after a week I had still not received it and then when I did receive payment it was less than half of what I was expecting yet without any explanation. I went on to make a complaint and was told I would receive a refund - this was almost 2 weeks ago and still nothing and now I do not even get a reply to my emails.....”

Helpful Report

Posted 7 years ago

Good afternoon, I can confirm you received a lower offer as your device was not as you described it to be, and we found faults with the Bezel and LCD during testing. You had the option to accept the new offer, which you did, or have the device returned to you. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Never using this service again. I have sent my iPhone 19 days ago and have yet to receive my money. I’ve emailed them earlier this week for the second time and have been told my device is going through testing and that I should receive an update in 24-48 hrs. It’s been 120 hrs and I have heard nothing. Just emailed them to ask what’s going on.”

Helpful Report

Posted 7 years ago

Good afternoon, I can confirm you did not remove your iCloud account, which is why you have experienced a delay. You have now sent us this information, and your device will be tested. We will email you once the testing process has finished. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Worst service ever. I sent my phone to be recycled over 2 weeks ago. Every time I call, I get told it's being processed and I will receive funds that afternoon or the next morning and still I have nothing after all this waiting. Every time I call, I wait on hold for about 30 minutes just to be told the same thing every time and I'm STILL waiting for payment. This is completely unacceptable and if I don't get my payment in the next few days, I'm considering reporting it as stolen by this company.”

Helpful Report

Posted 7 years ago

Good morning, I can confirm your payment has been processed, and you should see the funds in your account within 3 working days. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

Good afternoon, We are so sorry you had to wait on hold to us due to our busy phone lines. We reply to all emails within 24 hours so please email us at customersupport@quickmobilefix.com in the future. I can confirm you have now been paid. If you cannot see the funds in your account, please contact your bank. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Delay in sending phone at which point I decided to cancel the order. After 4 emails saying the same thing (cancel the order & refund) they then said this would take upto 15 working days (3 weeks). This time has passed, same response (being processed) & now in the hands of my credit card company.”

Helpful Report

Posted 7 years ago

Good afternoon Ryan, We are so sorry to hear this, customer support will look into this for you. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I.bought a refurboshed phone, it was send after a 15 days, it had a problem and i send it back, its been 15 days and i did not here anything”

Helpful Report

Posted 7 years ago

Good afternoon Giannis, I can confirm your exchange has been processed. I am very sorry for the delay. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Order 148729 > I have yet again been unable to contact you on the phone despite spending over an hour on hold/being cut off to be told that the office is closed today. > > I am extremely disappointed with all aspects of thecustomer service and with the product I have received (a Samsung s6). > > I have been trying to receive a working Samsung S6 phone from you since the 4th of February and now it is over 2 months later during which time they have had my money and I have not had a working phone. > > The latest phone sent me the exact same problem arises - that constant error messages come up saying that there is a fault/error etc. This is not acceptable and as such I want a refund of my money that they have had since the 4th of February and it is now April. > > I will say again that I am extremely disappointed and dissatisfied with the servive provided to me throughout the last 2 months. > > i posred this earlier today on Trust Pilot and funnily enough someone cane back to me within 30 minutes ro say they would ' be in touch'. I then got an email asking when is it best to phone you? I replied - anytime - and funnily enough...I am still waiting. Dont waste your money folks - I can honsstly say the worst company I have had to deal with EVER...... STAY Away!!!!!”

Helpful Report

Posted 7 years ago

“I am absolutely drained by this experience. I ordered and paid for an iPhone 7 for my daughters 21st on the 9th of March. Tho my daughters birthday has come and gone no phone has arrived. The customer service I have received is diabolical. To the point of the manager lied to me today that he hadn’t been in the office all week until today though he left me a voice message on Wednesday and when I tried to contact him back his team informed me he has left for the day. I have been told today that my phone has been dispatched and that I should have an email confirming this. No email has arrived. I have paid £369 for no goods whatsoever. I am a single mum who has had to work so hard to get this from my daughter and I’m at my whits end what to do. Is this just fraud? Am I being niave thinking that phone is going to come. I am totally drained.”

Helpful Report

Posted 7 years ago

Good afternoon, I can confirm your order was dispatched on 06.04.18. We are so sorry for the delay and the inconvenience that was caused. Kind regards, Quick Mobile Fix

Posted 7 years ago

“21 days since my initial purchase and I still haven't received the correct phone. The phone that was sent out was locked, it was returned and the replacement supposedly put through as a 'priority' it still has not been received.”

Helpful Report

Posted 7 years ago

“purchased first phone arrived worse than described and had to send back assured next phone would be priority posted and inspected so ordered pristine on 22 march today is 6th april still not received it first phone has been returned with proof of postage and delivery back to them and they deny receiving it unable to speak to anyone as phone always busy emails always get returned by someone different and they always ask please explain the problem - really ? possibly the worst customer service ever”

Helpful Report

Posted 7 years ago

“I bought a refurbished phone and it was faulty on arrival (sim tray wouldn’t open). I returned it and asked for an exchange and almost 2 weeks later I am still waiting for one to be sent out. Communication is terrible and I have been passed around from person to person who don’t seem to have a clue what others have said before them (despite all messages being on one thread). This was a present for my 12 year old daughter’s birthday which was now a week ago and we still have no clue when it’s coming despite allegedly being put on a ‘priority’ list”

Helpful Report

Posted 7 years ago

Good afternoon Sarah, I can confirm we have since spoken to you on the phone, and this has been resolved. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Purchased a phone on 19th March changed my mind requested refund on 20th march and I'm still waiting for it. All I keep getting is it's on it's way it absolutely ridiculous”

Helpful Report

Posted 7 years ago

Good afternoon, I can confirm you were refunded on 05.04.18. If you cannot see this in your account, please contact your bank. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I bought 19/03/2018 ID155854 not yet received mobile phone so many time make call phone not a passitive response very sorry to say first time experience is very bad m bhatti”

Helpful Report

Posted 7 years ago

Good afternoon, We can confirm you have now received your order. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Have not received payment for a phone I have sent them, nor is the company replying to my emails anymore. Needless to say that I have had 20 attempts to call the company, all of which have been ignored. I have sent a final email before legal proceedings start. Very unprofessional company- would avoid at all costs.”

Helpful Report

Posted 7 years ago

Good afternoon, I can confirm your payment has been processed. If you cannot see it in your account, please contact your bank. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Ordered a phone - paid for it - told 14 days, after 14 days still no phone, asked for a refund, refund agreed - still no refund after 22 days POOR”

Helpful Report

Posted 7 years ago

Good afternoon We are very sorry to hear this. Unfortunately, we are not able to locate your order with the details provided. Please contact us at your earliest convenience, so that we can look into this for you Kind regards Quick Mobile Fix

Posted 7 years ago

“Ridiculous standards for old phones, you can expect next to nothing if your phone isn’t brand new. Quote is no where near what you get. All in all, it’s a rip off. When reaching out I received awful customer service, may of been speaking to a robot.”

Helpful Report

Posted 7 years ago

Good afternoon Katya We are very sorry to hear that you are unhappy with the offer that you received. A revised offer was sent , due to the rear cover of your device being in poor condition. We do apologise for any inconvenience Kind regards Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews