Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,831 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s been 4 weeks since Quick Mobile Fix said they would refund my £449. They haven’t refunded me. They still have my money. They have neither delivered my goods nor the refund of my money. It’s been over 9 weeks since I ordered the goods. Their customer services are not responding to me. Last time I submitted a TrustPilot review they “helpfully” responded that I should contact their customer services. Not much use if they don’t respond. Keep your money in your own bank account. Don’t deal with this company that takes your money, doesn’t deliver the product and doesn’t refund. To keep everyone informed, I will be posting new reviews while they still have my money.”

Helpful Report

Posted 5 years ago

“The price and quality from this company is usually brilliant. However it is entirely let down by its customer service which appears to be only available by email as their “live chat” appears to go through email. I’ve ordered three time from this company, each time I have waited more than a month for delivery. Despite weekly promises “it will arrive this week”. This time I am fed up of waiting, I will not order from them again.”

Helpful Report

Posted 5 years ago

“Our daughter bought a phone which was not delivered and tried to get a refund. Despite many promises she is still waiting 6 weeks later! Do not trust this company - there is even a facebook site dedicated to their awful practices!”

Helpful Report

Posted 5 years ago

“Sent my phone for repair on 28th FEBRUARY , still waiting! No communication, when they do answer you get promised a response , nothing. Seriously you MUST AVOID this company.”

Helpful Report

Posted 5 years ago

“It has been 2 months and I am still waiting for my refund. they don't reply to emails and they don't care about the customers. Avoid”

Helpful Report

Posted 5 years ago

“Just don't deal with them, they don't tell the truth and they don't give back your money without a fight. I am 69 years old run several businesses and this one is by far worst company I ever come across. Went to another company phone arrived next day and perfect.”

Helpful Report

Posted 5 years ago

“DO NOT SHOP AT THIS COMPANY!!!!! Absolutely awful company. They cancelled my order when I asked them what it would arrived. Yes you read that right, THEY cancelled my order. And they haven’t given me a refund yet, it’s been 3 and a half weeks since THEY cancelled the order. They said it would take 14 business days for the refund to be processed, it’s been over that and I’m still waiting. DO NOT SHOP HERE. They are scammers who steal your money, and I’m shocked that they haven’t been shut down yet.”

Helpful Report

Posted 5 years ago

“I ordered a phone on 2.3.2020, no phone received and they said they would refund within 14 days, still waiting.”

Helpful Report

Posted 5 years ago

“Avoid at all costs. Like others on here I have been waiting for my phone now and no sign. Checking on my delivery status it says that my order is still being processed, when the order should have been dispatched weeks ago. Further to this I have had no luck contacting the company either through email or on their website chat box. Have seen many reviews online with customers having to pursue the company through the bank and trading standards in order to receive refunds. I wish I had checked these before placing my order.”

Helpful Report

Posted 5 years ago

“Company is absolutely terrible ordered my phone over a month ago I have received no good response from the customer service apart from a copy and paste response. I was willing to wait some time due to covid issues but after constant lies about when the order would be fulfilled I’ve had enough.”

Helpful Report

Posted 5 years ago

“Ordered my phone on march 24th 2020 now the 20th of April still no sign . AVOID THIS COMPANY”

Helpful Report

Posted 5 years ago

“Ordered phone 5th April still not received, MY OLD PHONE BROKE, I have been without phone since this date . PLEASE SEND MY PHONE EMERGENTLY or cancel my order, I cannot wait more than that. My order #ID292582”

Helpful Report

Posted 5 years ago

“This is ridiculous. I have not even received my product. Id 290463 The website does not even give a tel number. I have paid for my product now almost 3 months ago. Are you going to supply my order because if not I will need to take appropriate action. Please phone me. I would like for you to honour my order. Owen Payne 07484 644908”

Helpful Report

Posted 5 years ago

“The Customer advisor should know what he is doing with the customer when you get the money you ignored the customer maybe you have a lot of customer and you don’t want more customers.”

Helpful Report

Posted 5 years ago

“Sent phone off for repair as it was till under warranty. Took over a month for a decision to replace it. Not great communication and organisation of timings and dates. Phone is good now.”

Helpful Report

Posted 5 years ago

“Zero communication … take order then nothing, when chased after couple of weeks it has been delayed followed by cancelled, followed by "14 days to process refund". Not prepared to cash flow the company - will be raising dispute with credit card company Avoid”

Helpful Report

Posted 5 years ago

“ordered phone end February for delivery within 2 weeks, no phone arrived then asked for a refund which was expected within 14 working days, that's passed, no phone no refund its now 17th April, REALLY BAD COMPANY do not deal with them”

Helpful Report

Posted 5 years ago

“DO NOT BUY A PHONE FROM QUICK MOBILE FIX. They will take your money and you won’t get a phone for 8 weeks. Worst service ever. You can’t even phone them.”

Helpful Report

Posted 5 years ago

“1st April 2020 ordered and paid for a phone. I understand there has been a bank holiday weekend and coronavirus hasn’t helped yet we have ordered goods from other online companies who have delivered on time. However nothing from quick mobile fix, cannot find a phone number for them and vague response when I have emailed. Yet reading theIt reviews plenty of people have received a good service, so quick mobile fix can deliver a good service but they chose not to with every customer.”

Helpful Report

Posted 5 years ago

“Received my phone which is a present for my daughters 18th birthday .turned it on to check battery life which is only 84%email quickfix five times to ask why it's not a 100% and had no replys off them at all .just this asking me to write a review. Will not be buying again.”

Helpful Report

Posted 5 years ago

Hi Melanie - you ordered a 'Good condition' refurbished device. Thanks, QMF

Posted 5 years ago

Quick Mobile Fix is rated 3.2 based on 6,831 reviews