Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,828 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible. Over three weeks to send device. Then had to wait 14 days for refund. They don’t answer emails and they don’t forward complaints procedure. I’ve reported to trading standards”

Helpful Report

Posted 5 years ago

“I ordered an iphone early March as a 21st birthday gift , communication with the company was difficult as their only support service is online and emails would go unanswered for days . Delivery was advised 7-10 days , 21 days later I had not received the product , I emailed the company to cancel my order and received no reply for days, I sought legal advice and was advised to raise a dispute with my bank which I did and was refunded , I would not recommend this company to anyone it has been a very difficult process .”

Helpful Report

Posted 5 years ago

“All i can say is I wish I had read the reviews on this company My experience, ordered iphone for my daughter who is now not able to speak to her friends due to this company not sending the phone AND keeping our money, have started proceedings with my bank , disgusting behaviour they have now blocked me on all social.media also there is no telephone contact line”

Helpful Report

Posted 5 years ago

“Same as everyone else. Payed for phone no phone arrived, kept on promising to send but never arrived. I cancelled the order told refund would take 14days still waiting a month later. Do not purchase anything from these frauds”

Helpful Report

Posted 5 years ago

“We ordered a reconditioned iPhone that wasn’t delivered within the ten working days so we cancelled and a refund was promised. We haven’t had that refund and have been chasing for a few weeks now.”

Helpful Report

Posted 5 years ago

“I would give 0 if I could. Took payment fast. Then no response to calls/emails. No phone ever received and had to take further action to receive our own money back. DO NOT USE.”

Helpful Report

Posted 5 years ago

“Dreadful company, unresponsive, unreliable and I’m still waiting for a nearly £200 refund. Don’t use this company at all costs they are terrible”

Helpful Report

Posted 5 years ago

“They have the worst services ever. I bought two iPhones and they were not delivered. Asked for refund early march. Now I have to wait until mid May to get my refund. Please stay away from this company. It's the worst”

Helpful Report

Posted 5 years ago

“I never received my goods after waiting for nearly a month to be told that it was being delayed again so I cancelled and still waiting for my refund I have now contacted trading standards the hmrc fraud team watch dog and Today I have contacted the police filing a complaint and want to press charges for theft and fraud they have advised me that they have had quite alot of complaint about this company and are passing on my details to the fraud department and someone will be calling me back”

Helpful Report

Posted 5 years ago

“Avoid QMF at all cost.”

Helpful Report

Posted 5 years ago

“Cannot stress highly enough my anger that this company is allowed to continue trading I did not receive the item I was ignored and blocked on their social media sites Bank refunded, please read reviews !”

Helpful Report

Posted 5 years ago

“Absolutely appalling service. I ordered an iPhone 7 in February. No phone and no refund. They are not replying to emails after saying my refund will be processed in 14 days that was on 7th April 2020. £205 is a lot of money to me as I was buying this phone in good faith! Stay away from this company”

Helpful Report

Posted 5 years ago

“Order ID292872. I ordered an iphone from QMF in early April the delivery time frame came and went. Nobody notified me of a delay, and when I emailed them, I got a pre written reply to say delivery would be the following week, and had the exact same email the week after. I realised at this point something was seriously wrong. I wrote an official letter to cancel the order, they have accepted this in writing, and offered refund within a time frame of almost 1 month?! This should be within 14 days not even 14 working days. I don't believe they will refund the money, from posts from other customers in my position so I'm going through the bank, so i don't to have anything to do with them”

Helpful Report

Posted 5 years ago

“There isn’t a zero star option or else I would of selected that. I bought a phone from them on 12th February and when 16 days later it hadn’t arrived I cancelled the order and was told my refund would be carried out in 14 working days. I chased payment when this date passed to be told it will be refunded on April 21st (40 working days after my request) as their accounts department were carrying out due diligence. This date has now lapsed and still no refund. They have had my money for 90 days. When they refused to respond to my emails I tried contacting through twitter outlining my concerns and they blocked me. In my opinion I don’t believe they have the phones in the first place I think they set about trying to source one when they get your money. I wish I’d done my research on this company before pressing buy, I have since bought one from music magpie and had excellent service and a phone in 24 hours. DO NOT USE THIS COMPANY”

Helpful Report

Posted 5 years ago

“Order ID282135 -Authentic Review - dispute raised. I paid £349.99 and was sent a faulty phone by QMF which I sent back after 5 days requesting an exchange or a refund. They claimed it had been accidentally damaged and tried to charge me another £299.99 to repair it! Still waiting for my refund 6 weeks later and have had to initiate a charge back with my bank under the Consumer Credit Laws. Have reported them to Trading Stsndards like the thousands of other unhappy customers they have ripped off. Do your research - avoid this company at all costs is my advice.”

Helpful Report

Posted 5 years ago

“ID292628. horrendous experience! Asked for a refund 7times! They don’t have a telephone contact number! Had no reply on email/twitter or Facebook! They are fraudsters and keep hold of your money without sending you a phone! Please everyone stay well clear and don’t be a victim like me!!”

Helpful Report

Posted 5 years ago

“Failed to deliver order 292533. Cancelled order but failed to refund. After over 40 emails to their customer service eventually got refund after doing money claim on line which threatens them with small claim court. Avoid them at all costs please”

Helpful Report

Posted 5 years ago

“Items don’t turn up and you have to fight for months to get a refund. Finally got my money back by conducting a chargeback process via the bank!!! Avoid at all costs!!”

Helpful Report

Posted 5 years ago

“Hadn't received order after 3 weeks. Asked for a refund - still waiting over a month later. Have started legal proceedings as they refuse to communicate. If you complain via social media they simply block you. DO NOT USE THEM!”

Helpful Report

Posted 5 years ago

“Appalling , my review has been removed from trust pilot , have raised a dispute with my bank after week of being ignored and then blocked when the phone did not turn up !”

Helpful Report

Posted 5 years ago

Quick Mobile Fix is rated 3.2 based on 6,828 reviews