Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,828 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unbelievably bad! The phone I bought was broken when it arrived so I sent it back to be repaired (I was told it would be better to fix a known fault rather than request a replacement). I have since spent the past 2 weeks just trying to get them to confirm that they have received the phone and to give me an idea on when it will be sent back but they seem unable to answer these basic questions. The worst customer service I have ever received! DON'T BUY FROM THIS COMPANY EVER.”

Helpful Report

Posted 5 years ago

“Disgusting customer service!! I am still without a working phone despite it being 13 days since I had the phone delivered and 12 since I brought it to your attention!! When I am trying to keep thing afloat at work this is making my life really difficult and I have tried the phone lines and emailed various times and even messaged on facebook! I think i have been more than understanding but I really need a replacement!”

Helpful Report

Posted 5 years ago

“Order my phone on the 2nd April.... still waiting for it to arrive. Ive sent emails but they just don't respond. There is no contact number. About to report to trading standards.”

Helpful Report

Posted 5 years ago

“I have been waiting over ten days for my iphone to be returned to you and replaced by another which i have paid for in full. Very bad service.”

Helpful Report

Posted 5 years ago

“I'm still waiting for my phone”

Helpful Report

Posted 5 years ago

“THE WORST SERVICE I HAVE EVER RECEIVED FROM A WEBSITE OR COMPANY EVER! DO NOT WASTE YOUR MONEY HERE. I spent £340 on a phone that was considered “GRADE A” and was heavily scratched on both the screen and the phone itself. DELIVERY TOOK 3 WEEKS”

Helpful Report

Posted 5 years ago

“Bought faulty phone from them. Phone repaired by them. Phone broke again (same problem). Replacement phone sent out and that too broke. Returned phone and they’ve stopped responding to emails. Currently waiting on small claims court date. No phone, no money. Buyer beware.”

Helpful Report

Posted 5 years ago

“I ordered a phone weeks ago from quick fix mobile Order number ID285247 It did not arrive and I kept being told to wait due to quality control issues I eventually asked for a refund several weeks ago and am still waiting for my £319 I keep being fobbed off by email from the company stating that I need to be patient and that my refund will be processed in 5 days 5 days keeps passing and no refund I have since read some terrible reviews about this company I will however go to every step to recover my money They clearly do not want to return my money”

Helpful Report

Posted 5 years ago

“Held my money for over a month, no product received and then had to wait 4 weeks for refund which I still haven’t received. I wouldn’t order from these people. Service is disgusting and you can never speak to a person over the telephone. £600 they have had and refused to refund as per legislation.”

Helpful Report

Posted 5 years ago

“Excellent thank you”

Helpful Report

Posted 5 years ago

“I am currently trying to find out why I haven't recieved either a replacement or refund for a handset that was incorrectly delivered by UPS. I just keep getting the excuse that UPS haven't responded, however I have managed to get a response from them to note it was delivered to the wrong address. Not happy”

Helpful Report

Posted 5 years ago

“It is 4 weeks since I ordered an iPad and despite communications you cannot guarantee a delivery date - I have now cancelled the order”

Helpful Report

Posted 5 years ago

“No phone, no refund. Nothing but delays and excuses. Avoid like the plague!”

Helpful Report

Posted 5 years ago

“Stole my money... never use them! Ordered a phone. Cancelled the order and they never returned the money! I'm now having to go through small claims.”

Helpful Report

Posted 5 years ago

“I ordered a phone and a month later and it still has not been dispatched, they keep making excuses”

Helpful Report

Posted 5 years ago

“Over five weeks waiting for a phone that did not appear Countless emails Had to get my bank involved for a refund Beware Read the reviews !”

Helpful Report

Posted 5 years ago

“I would leave a 0 if I could. Terrible company who do not have phone lines so you cannot contact them, you have to wait for an email and they will only reply to what they want. Online chat on there website is never available. Order an iPhone 7 for my daughter who was very excited having been isolated and not speaking with her friends. The iPhone didn’t come with the part where u insert a sim.. lucky I have an old phone that didn’t work so used that. When I turned the phone on the screen kept jumping from app to app and different conversations. The phone wasn’t even reset as it had pictures of someone on the phone as well as their apps. All in all it was completely terrible, they clearly do not check the phones they send and are extremely unreliable. I suggest you DO NOT use them to order phone as I’m sure you will be disappointed like us”

Helpful Report

Posted 5 years ago

“Appalling service, no phone, no refund, worst customer services ever. Avoid like the plague.”

Helpful Report

Posted 5 years ago

“the phone arrived and wouldn't accept any sim card so my son used only with wifi for games etc but now it wont charge either”

Helpful Report

Posted 5 years ago

“Unfortunately I have been unable to get any response re a faulty phone DESPITE returning it as instructed. Have been forced (in March) to ask my credit card company to put a recall on the money paid to this company in January.”

Helpful Report

Posted 5 years ago

Quick Mobile Fix is rated 3.2 based on 6,828 reviews