Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

customersupport@quickmobilefix.com

Write Your review

Tell us how Quick Mobile Fix made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Efficient service and response”

Helpful Report

Posted 7 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“You failed to pay me for the iPhone5S I sent to you in March and with four promises that the payment was on its way to my account I think you are nothing but a bunch of liars, cheats and charlatans. My report to Trust Pilot will I hope deter others for making the same mistake i made. Perhaps I should contact BBC Watchdog who may wish to follow this up to expose you as "rogue Traders".”

Helpful Report

Posted 7 years ago

Hello Rod, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Ordered Class A 'Pristine' full package Iphone 7 on 7th April. Payment was taken on the 7th April as order was confirmed. On 16th April I asked when it would be dispatched. Promised 1-2 days. Emailed them again 23rd April. They promised it had been prioritised for dispatch. Another email asking for confirmation of dispatch or I will cancel order on the 24th. Another delaying tactic response saying it will be dispatched in 24-48 hours! 28th April another email saying it has been prioritised. I emailed them on 28th stating i had enough excuses and I cancelled order and requested refund. Sunday 29th confirmation that they had my cancellation request and it would be dealt with on Monday 30th. Surprise surprise nothing received. Emailed them this morning stating this is not acceptable. They emailed back confirming cancellation and the refund would be processed 10-14 working days!!!!!!! They have had the money since 7th April. That would be 6 weeks in total if they take as long as they promise. I have stated that this is not an acceptable timeline and that I am now this afternoon going to pursue through credit card issuer. I am also going to contact consumer advice and watchdog and perhaps i might also contact FCA re their CCL. Being perhaps cynical this company is overtrading and seemingly selling high value products they dont have then holding the funds as long as possible. There is no other conclusion to draw. My advice is DO NOT BUY product or service from this company.”

Helpful Report

Posted 7 years ago

Hello Richard, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Very poor service Bought a locked phone on 30 March (when it should have been unlocked ) and I am struggling big time with Customer service. Still no phone a month later. No follow up, nobody cares”

Helpful Report

Posted 7 years ago

Good afternoon Delphine, I can confirm we have spoken to you via Facebook, and customer support will be in contact with you later today. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Fast simple and good price given for my old phone prompt payment straight into my account with no fuss and even free to post my phone more than happy with the service”

Helpful Report

Posted 7 years ago

Hello Anthony, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Still awaiting dispatch of order 160605. Ordered on the 15th April and phone not delivered in 5 - 7 working days as advertised. After two phone calls promising to prioritize my order it has still not been shipped. Do not recommend this company.”

Helpful Report

Posted 7 years ago

Good afternoon, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“It took 4 weeks from sending my phone to you before I received any money. Your phone was consistently off the hook. Emailed replies were by somebody different everytime and they never read the previous correspondence. Overall pretty bad customer service, only plus point was I eventually got paid.”

Helpful Report

Posted 7 years ago

Good afternoon Graeme, We are very sorry to hear this. Our phone lines are currently very busy which is why the lines may have been engaged when you called. Emails may be responded to by a different member of customer support to ensure emails are answered when a member of staff is off. We are now investigating this to ensure this does not happen again. We are very sorry for any inconvenience caused. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Fast service”

Helpful Report

Posted 7 years ago

Hello James, Thank you for your review, we are so happy you are pleased with our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Best quality service but delivery is slow”

Helpful Report

Posted 7 years ago

Good afternoon Vignesh, We're so happy you're pleased with your order! Refurbished phones are dispatched 5-7 working days after payment is made, then delivered to you the next working day. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Awful communication,would not use this company again,no message to say my phone had been received,and literally had to chase them for the money. A month later I got my payment,not good at all”

Helpful Report

Posted 7 years ago

Good afternoon, We are very sorry to hear this. We are now investigating this to ensure this does not happen again. We are very sorry for any inconvenience caused. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Due to the value of my iPhone, I was rather apprehensive about sending it off in case I got 'ripped off'. However, the money was in my bank account within 48 hours of accepting the very reasonable valuation from Quick Mobile Fix. Recommended without hesitation.”

Helpful Report

Posted 7 years ago

Hello Graeme, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“I was quoted around £60 and when you received my phone I was only given £20. The phone had a screen and case protector and was in perfect condition. I don’t believe £40 should have been deducted.”

Helpful Report

Posted 7 years ago

Good afternoon Sarah, I can confirm your offer was reduced as the rear cover of your device was in bad condition. You had the option to accept this offer or decline it and receive your device back, but you chose to accept it. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Paid exactly what they offered with no quibbles.”

Helpful Report

Posted 7 years ago

Good morning Matt, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“I wish to cancel my order ID162098 After reading some really bad reviews. You have co firmed my order has not been dispatched so please save ypurself and me the hassel. Please cancel and isaure full refund to me!!!”

Helpful Report

Posted 7 years ago

Good afternoon, Sorry to hear this. I have passed this onto customer support who will cancel your order for you. Kind regards, Quick Mobile Fix

Posted 7 years ago

“I recently purchased a refurbished iphone for my Daughter and it was great. The condition was immaculate and the packaging too and great value for money.”

Helpful Report

Posted 7 years ago

Hello Lana, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Got the amount quoted for my old phone, just took over a week to get from when I sent my phone in.”

Helpful Report

Posted 7 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Quick & easy sale of my old phone. Payment received without problems”

Helpful Report

Posted 7 years ago

Hello Kirsty, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Very happy with the service”

Helpful Report

Posted 7 years ago

Hello Neil, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“Quick and easy to use service!”

Helpful Report

Posted 7 years ago

Hello Alex, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 7 years ago

“DO NOT BUY FROM QUICK MOBILE FIX! AVOID THEM AS MUCH AS POSSIBLE! I also bought a refurbished iphone 7 in PRISTINE condition (the most expensive iphone7 on their offer). After three weeks wait and lots of chasers I finally received device, which only looked like in pristine condition. The battery and touch screen were faulty. I had the same problems as other client.The touch screen kept freezing over and over again to the point that I had to force it to shut down in order to get it to work again. Also often touch screen was far too sensitive.I've been calling and been emailing them for weeks about it and again the same experience as other customers - they kept coming back with generic default answers, and their phone line is always engaged and simply doesn't work on Saturdays within their working hours. No money back after over six weeks since I bought device - and exactly 14 working days since they confirmed they received back faulty device. I still have got no refund. The way they operate and treat customers is a joke! I'm going to be reporting them to the Ombudsman as other customers. I have no more patience...AVOD QUICK MOBILEFIX!!!”

Helpful Report

Posted 7 years ago

Good morning Robert, I can confirm we have discussed this with you today, and you will see the funds in your account by the end of today/tomorrow. Kind regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews