Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought 2 phones from this company and came in excellent condition and work perfectly fine so far.”

Helpful Report

Posted 6 years ago

“Battery is not good but otherwise fine”

Helpful Report

Posted 6 years ago

Hello Mia, We are sorry you were having a problem with your order. We do provide a warranty with the phones we sell so if you do have a problem you can get in touch and we will resolve the matter. Kind regards Quick Mobile Fix

Posted 6 years ago

“Excellent products and services”

Helpful Report

Posted 6 years ago

“These are the facts of my customer experience 10th Dec - Phone ordered 17th Dec - Request to change delivery address as it would be closed on 24th Dec (delivery date) 17th Dec Email received to state that this is possible and a note had been added to account for dispatcher 24th Dec Phone delivery attempted at incorrect address 24th Dec Phone calls to QMF to sort this out Told someone will call me back 27th Dec Contact courier however they were unable to do anything as needed confirmation from QMF Office was closed till 2 Jan 2 Jan Courier contacted me to state that they were trying to sort out the issues 3rd Jan Phone delivered 6th Jan Contact QMF as phone didnot work with any sim 7th Jan QMF asked me to check phone has been set up correctly 7th Jan I replied explaining that it had been done and i had checked it with an existing sim card 8th Jan Waited 90mins on hold with customer service - to be asked to do a hard reset and call them back if this did not work 8th Jan I emailed QMF to explain that this had been tried and not worked and I was requesting a refund 10th Jan QMF replied to state that someone was looking into the case 14th Jan I wrote as noone had contacted me 15th Jan QMF requested the IMEI number 15th Jan I sent the IMEI number 15th Jan QMF offered to repair my phone as a priority 15th Jan I requested a full refund 16th Jan QMF emailed me stating a 2nd email would be sent and that I should return the device it would be checked and confirmed 16th Jan I emailed to state still waiting for 2nd email 16th Jan Email received 21 Jan Phone returned 28th Jan Phone confirmed as delivered 30th Jan Emailed QMF for update on phone and refund ?? Was told to wait 28 days for a refund 6 Mar Emailed as no refund had been received 6 Mar QMF state passed to finance team for investigation 12 Mar QMF emailed to say that refund would be be in account on 19.04 12 Mar emailed QMF to explain that this is unacceptable 13 Mar Phone call and email received to request bank details for a refund 13 Mar Details sent 18 Mar Emailed received to state that payment would be in my account between 20.3 and 22.3 22 Mar Email received to state that as I paid my credit card and they have changed provider I need to request a chargeback from them or bank refund will take 6 to 8 weeks At no point has anyone apologised or tried to help without a prompt These are the facts of my experience with Quick fix mobile I hope this helps”

Helpful Report

Posted 6 years ago

“Phone arrived quickly and was pleased until we found it was faulty. The home button doesn't work and felt the phone should have been checked before sending. Arranged for it to be sent back 2 week's ago, and have heard nothing.”

Helpful Report

Posted 6 years ago

Hello, We are sorry you are experiencing a fault with the phone, a member of the team emailed you requesting more information about the return of your order as we have not yet received your phone. Please do get back to us ASAP. Kind Regards Quick Mobile FIx

Posted 6 years ago

“Would’ve been 100/100 except for UPS tracking service pointless”

Helpful Report

Posted 6 years ago

“Absolutely the worst company to deal with.I have paid £299.99 to get a screen fixed on an iPhone X.This was at the end of December.It is now nearly the end of March and it has been returned three times as the replacement screen does not work.I have had to chase them all the way through this sorry process and when they eventually reply,all I receive is a standard email.They never read the content of the email sent to them.I have now sent the handset back to them again and have asked for my money back.They have refused.”

Helpful Report

Posted 6 years ago

Hello Tim, We are sorry to hear this, however, a manager is currently viewing our order and will be in contact with you shortly. We apologise for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Refurbished iPhone arrived in 2;days, excellent condition, expected to wait at least 7 days”

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Posted 6 years ago

“Excellent service and great phone. Had an issue with the charger but a replacement was sent out immediately. I highly recommend Quick Mobile Fix.”

Helpful Report

Posted 6 years ago

“Had the phone a week now, phoned twice to find out why it's not been repaired and keep getting fobbed off to give them more time to carry out the repair, don't know if they've lost it or what!”

Helpful Report

Posted 6 years ago

Hello Andrew, We are sorry there has been a delay in repairing your device. You spoke with a member of the team on 22.03.2019 and advised you of when the repairs will be completed. We take feedback seriously to improve the service as your opinion matters. Apologies for any incvoneince this may have caused Kind Regards Quick Mobile Fix

Posted 6 years ago

“Look at all the emails I’ve sent you and the promise you made that it would be delivered last Friday by way of a telephone message”

Helpful Report

Posted 6 years ago

Hello, Looking into this for you, your order was delivered 07/03/2019 at 15:16, if you have not received your order please do get in contact and a member of the team will be happy to help you. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Item not recieved ordered nearly two weeks ago”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear you are unhappy with the service. We dispatch orders within 7 working days, today is the 6th working day. You will receive a dispatch email in the next 24 hours with your tracking number to track your order. If you have any questions or inquiries please contact us Kind Regards Quick Mobile Fix

Posted 6 years ago

“Very poor, will never buy”

Helpful Report

Posted 6 years ago

Hello We are sorry you are not 100% satisfied with the service. Please do get in contact and a member of the team will be happy to assist you Kind regards Quick Mobile Fix

Posted 6 years ago

“Great Mobile, just wish delivery was quicker than 10 working days :-/”

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Posted 6 years ago

“Phone received and working well”

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Posted 6 years ago

“The phone was amazing no marks looks like new.It was good job I had a charger because the phone didn’t come with one also the delivery took a little long than I accepted but all in all delighted”

Helpful Report

Posted 6 years ago

“Failed to deliver item within their delivery time. I cancelled order and am now getting excuses as to why I have not been refunded. Basically they took my payment and have not refunded me 6+ weeks later. They have now advised me to claim back via my credit card! Do not go near this company.”

Helpful Report

Posted 6 years ago

Hi We are sorry you are having a problem with your order. A member of the team contacted you regarding this. If you have any questions or inquiries please contact us. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Product was ok but took 2 weeks to search which is not good enough”

Helpful Report

Posted 6 years ago

Hello Wiliam, We are very sorry we have experienced a slight delay with dispatching your order. We take feedback seriously to improve the service as your opinion matters. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Equipment arrived very quickly and exactly as advertised”

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Posted 6 years ago

“Excellent service as usual.”

Helpful Report

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews