Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought a iPhone 6 they sent a faulty phone we sent it back next day return post, they have taken 2 weeks to assess the unit. Have offer a different coloured unit in return as they are sold out of grey, we have now requested a refund twice and they ignore our emails and tell us that they are sending a new unit out. If you just want a service from company who answer the phone/emails and send out what you have bought l would not recommend this company.”

Helpful Report

Posted 7 years ago

Hello Elizabeth, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. We have now canceled your order as requested. We do apologise for the inconvenience caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Ordered iphone 6 on 6th June. Still no delivery. Rubbish communication from the company. Worried I will not get the phone in time 4 daughters birthday on 26th. Not very impressed with the company so definitely would not be in a rush to use again.”

Helpful Report

Posted 7 years ago

Hello, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. We will be in contact with you soon with your tracking number. We do apologise for the inconvenience caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“I was told my order will come in 5-7 working days. yet i haven't got it. no one is telling me what is happening”

Helpful Report

Posted 7 years ago

Hello, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. A member of the team will be in contact with you soon. We do apologise for the inconvenience caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“i was told my order will come in 5-7 working days. yet i haven't got it. no one is telling me what is happening”

Helpful Report

Posted 7 years ago

Hello, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. A member of the team will be in contact with you soon. We do apologise for the inconvenience caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“I recently purchased a refurbished iphone from Quick Mobile Fix. The phone would could not be activated. I took the phone to an apple store to work out what was wrong, in which I discover it was due to water damage on the activation sensor, therefore the phone I purchased had not properly been refurbished and I had been sold an unusable mobile. In the past 3 weeks I have emailed Quick Mobile Fix three times explaining the problem and requesting a replacement or refund and I have no mention of compensation has been relayed back to me. I have also tried to ring the phone number given but it always goes straight to a busy line. This customer service is shocking and I feel I have been cheated.”

Helpful Report

Posted 7 years ago

Hello Jessica, You contacted us to inform us of a problem activating the phone, we emailed you with step by step instructions on how to activate the phone and had no further correspondence from you. Please do get in contact and a member of the team will assist you further. Kind Regards Quick Mobile Fix

Posted 7 years ago

“When trying to get you to re direct my parcel to my work address, as you used Apc instead of Post office, I never got enough notice to take time off work. My first email ignored, when I rang I was told not possible, and no solution was offered, I ended up driving the 3hr round trip to The nearest Apc depot. Will not be doing further business with you.”

Helpful Report

Posted 7 years ago

Hello Graham, We are sorry to hear this, we can only ship to the address you enter at checkout for security purposes. The courier does provide a 2-hour window slot so you can arrange for another delivery. Your feedback has been taken on board. Kind regards Quick Mobile Fix

Posted 7 years ago

“It is always nightmare to get done if you over the phone. I am having very bad experience in getting my refund where I ordered the phone and cancelled the order. I kept being told that it would be credited for last 3 to 4 weeks.”

Helpful Report

Posted 7 years ago

Hello Ragu, We have received an email this morning from you regarding your order. A member of the team will be in contact with you soon to discuss your order. Kind regards Quick Mobile Fix

Posted 7 years ago

“Will never use this company again. Sent my phone about four weeks ago, hoping to get it fixed as they offered a 24-48 hour service. Had to send several emails to no avail. Spoke to someone today informing me that the reason my phone has not been delivered is that they were waiting for the passcode. Never received that email. Need to have regulator body for mobile companies as they are offering a service they can not offer.”

Helpful Report

Posted 7 years ago

Hello, We do aim to repair within 24-48 hours although it's not a guarantee. It can depend on the repair that needs to be carried out and the damage on the device. You have been sent an email to explain that there's been a delay with receiving the parts in to complete the repairs. We sent an email on 15.06.18 requesting the 6 digit passcode. We apologise for the inconvenience this has caused. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“UPDATE...despite requests i never received any phone call however after threatening with Small claims court the phone did eventually arrive . I was told on a Friday afternoon that it had been dispatched so i expeced delivery on the Saturday this was also a lie. In fact what had happened was that it had been prepared for dispacth but it did not actually leave QMF with Royal Mail until Monday . To be totally fair it did arrive with me on Tuesday (thanks to decent service from Royal Mail ) and the quality and condition is indeed very good. So in terms of the actual product QMF did deliver something of high quality , they really need to sort out their customer service and communications with customers . Because of the poor service i find it impossible to recommend them”

Helpful Report

Posted 7 years ago

Hello Colin, We are very sorry to hear this. Although we do aim to dispatch within 5-7 working days, delays can occur due to quality control, however, we email customers to inform them if they have been affected so if you are unable to wait you can cancel your order. We apologise for any inconvenience caused. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“The problem I’ve had is the aftersales help, or rather the lack of it. When setting up the iPhone, I accidentally put in the wrong email address and now I am unable to complete the setting up of the phone. I can’t reset the email as the find my iPhone was still activated when it should have been cleared before resale. Quick mobile refuse to help and directed me to Apple and when I went to the Apple store and spoke to a manager there, they said that it is the resellers responsibility to correct as they won’t be able to. Now have an iPhone that can’t be used fully.”

Helpful Report

Posted 7 years ago

Hello Andrew, We are sorry to hear this, however, the phones we have in stock that we sell have no data on them as they are on its factory settings. We have had no correspondence from you about any issues, please do get in contact. Kind regards Quick Mobile Fix

Posted 7 years ago

“Absolutely terrible customer service,I ordered and paid for a Iphone 6 two weeks ago today ,I've been chasing it up only to receive irrelevant templated emails,also when you try to call you never get through to anyone,i have requested a refund as im going on holiday tomorrow and need a phone now and they are still trying to send it even tho im going to have to buy one elsewhere as need it for my holiday,Absolutely fuming please everyone do yourselves a favour and avoid these absolute jokers at all costs!!”

Helpful Report

Posted 7 years ago

Hello Gary, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. A member of the team ha contacted you this morning. Please do get back to us ASAP Kind regards Quick Mobile Fix

Posted 7 years ago

“Everything!!!!!!”

Helpful Report

Posted 7 years ago

Hello, We are sorry you are unhappy with the service. We would be interested why you were not 100% satisfied. If you could take the time to email in with your comments that would be much appreciated Kind Regards Quick Mobile Fix

Posted 7 years ago

“I ordered a iPhone 6 S refurbished o the 6 th of june and on the 19 th of june still have not received it. I have been unable to speak to anyone,they don’t answer the phone its constantly engaged, and I have emailed via the website chat and by email 4 times . I still get a standard non specific email reply. ON the tracking via my order id i see its being processed still. i have asked to cancel , or supply an alternative if not available , or have an ETA but still no use full answer. I am wondering reading other people review if this was a big mistake and i have just lost £209.00”

Helpful Report

Posted 7 years ago

Hello Alex, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your emails have been responded too. We do apologize for the inconvenience caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“I STILL HAVE NO RECEIVED MY PHONE BACK. Or any communication back from your shocking customer service team!! Is the only way I will receive my property back is by reporting you to TRADING STANDARDS? DO NOT USE THIS COMPANY.”

Helpful Report

Posted 7 years ago

Hello Kat, The condition of the phone is different to what you booked in this is why there was a reduced offer. You rejected the offer and your phone will be returned shortly. We will email you with your tracking number once your order has been shipped Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“After cancelling my order I was advised my refund would be issued within 10-14 working days. Over two months later and still no refund. Quick Mobile Fix now claim their finance system changed and it will take another 14-28 days to issue the refund...so they will have had my money for 3-4 months in total. Absolutely appalling service. Avoid at all costs!”

Helpful Report

Posted 7 years ago

Hi, We are sorry you are not happy with our service and would like to apologise for the inconvenience this has caused. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“Order not dispatched in time stated, various reasons given for this, replies to my emails were template and obviously not dealing with my queries. When i eventually realised my product wasn't being dispatched, receiving a refund was delayed, and again an effort on my behalf. Customer services line was constantly engaged, for over quite a few days, this appears common. Would not deal with Quick Mobile Fix again. Avoid at all costs!”

Helpful Report

Posted 7 years ago

Hi, We are sorry to hear about this. Your feedback has been taken on board. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Had the wrong delivery address listed, noticed this and brought it to the attention of staff who told me it had been changed. Checked again and it hadn't. Takes a lot of emails to get even a tiny, nothing response and they never ever pick up the phone. I have asked for a refund and no response yet...”

Helpful Report

Posted 7 years ago

Good morning Katie, We are sorry to hear this. A member of our team has been in touch to resolve this issue. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Terrible customer service of you email them they always try to stall and when I asked for a refund they ignored the email I had to email them again and they asked why I wanted a refund just to waste more time.I’ll be contacting my credit card provider to sort this out if they continue to be useless or take legal action”

Helpful Report

Posted 7 years ago

Hi, We are sorry to hear about this. A member of our team has been in touch this morning to resolve this issue. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“Spend a bit more money and go elsewhere. They state 24-48 hours for a repair online but it’s been 2 weeks now and I am still waiting. Their customer service is shockingly unhelpful and I am reptitively being told lies about when I should expect it. They should not be able to call themselves “QUICK” mobile fix. Absolute nightmare of a company.”

Helpful Report

Posted 7 years ago

Good Afternoon, We are sorry to hear about this. A member of our team has been in touch to resolve this issue. We apologise for the inconvenience this caused. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“I ordered a phone that never came. I cancelled but have been told they won't refund for 10 to 14 days. Cannot get through on phone. Have to send multiple emails to get a response. V. Poor”

Helpful Report

Posted 7 years ago

Hi, We are sorry you are not happy with our service. We do advise 10-14 days for refunds. We would like to apologise for the inconvenience this may have caused. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews