Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a phone and came when expected. Had to ring regarding a problem. Immediately sent an email with instructions how to rectify. This worked. Quite impressed at the service so far x”

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Posted 6 years ago

“Very clean phone hardly a mark on it And It works very good”

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Posted 6 years ago

“Sold a faulty device. Fixed it once for free. When the issue presented again under normal usage, they refused to do this again or refund the faulty device. The communication is very poor, with emails often containing incorrect information or the company is unresponsive. All timescales were at least 3x the timescales they quote (e.g. initial delivery & repairs). I would strongly advise checking other reviews on this company and not using them at all.”

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Posted 6 years ago

Hello, We are very sorry we experienced a slight delay with dispatching your order. We take feedback seriously to improve the service as your opinion matters. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“I found the service very good I phoned up for an update on my order was doing the young man on the other end of the phone was very helpful Very happy with this company”

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Posted 6 years ago

“I purchased an iPhone 7plus very pleased with it quick and safe delivery.staff very friendly and courteous”

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Posted 6 years ago

“Great mobile and fast service”

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Posted 6 years ago

“Very happy with the condition of the phone and the price was excellent.”

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Posted 6 years ago

“iphone come very good conditions thanks”

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Posted 6 years ago

“Purchased an used IPhone 6. Arrived within the specified time and seems to work fine so decided to buy another one”

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Posted 6 years ago

“They have withheld my refund after sending me faulty goods, keep telling me it will take longer and longer and they only respond when I chase them, it might be time to read through the sales of goods act. save yourself the hassle, DON'T USE THEM”

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Posted 6 years ago

Hi Stephen, We are sorry you are having a problem with your order. A member of the team contacted you regarding this. If you have any questions or inquiries please contact us. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Ordered a phone, waited, waited, waited, complained, waited, waited, received an excuse that there was a delay with their quality control department. They said there would be a further one week delay. We emailed and called to cancel. They acknowledged the cancellation, and advised they had sent it to their cancellation dept to deal with. They said a member of staff would be in touch with us. The next email from them said the phone had been dispatched. I called them to tell them to keep it and then had to turn the courier away when he turned up at the door a day later. I am now waiting for a refund. Judging by the reviews I have read I am not holding my breath.”

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Posted 6 years ago

Hello Nigel, We are sorry there was a delay with your order. We have received your cancellation request, however, we are currently waiting for the courier to return your order. Once we receive your item we will process it for a refund, however, we will email you once we received it back Kind regards Quick Mobile Fix

Posted 6 years ago

“Great product. Took too long to get to me though. 10 days bang-on but as my old phone was needing to be sent off to repaired my expectations were set on a shorter delivery time.”

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Posted 6 years ago

Hello Steven, We are very sorry we have experienced a slight delay with dispatching your order. We take feedback seriously to improve the service as your opinion matters. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“We waited over 4 weeks for two phones. Despite numerous e-mails, I never got an answer as to when the phones were going to be delivered. When they did eventually arrive, one was the wrong colour and despite being over a small refund and a case, all I got as way of an apology was a case that does not even fit the phones I bought. I will never use this site again!”

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Posted 6 years ago

Hi Jonathan, We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Bought iPad. Took 3 months to deliver it. Multiple phone calls.”

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Posted 6 years ago

Hello Gagan, We are sorry to hear this, we received your order back on 31.01.2019 as you requested for an upgrade on the iPad, we had to wait for you to remove your personal data and pay the price difference for the upgrade so this delayed the process. If you have any questions or inquiries please contact us Kind regards Quick Mobile Fix

Posted 6 years ago

“Refund time is to long especially as the phone was broken in arrival. Customer Service advisors were polite and friendly”

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Posted 6 years ago

Hello, We are very sorry you have experienced a problem with your order. We take feedback seriously to improve the service as your opinion matters. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“The service was good overall, we waited about 7 working days for phone to arrive which was abit long but the phone works fine with no problems. I will use this service again if needed.”

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Posted 6 years ago

“I bought a refurbed phone which arrived within the timescale . Unfortunately it had to be returned as it was not working correctly . To be fair they fixed it with no quibbles and i now have a working phone . The phone itself is what I wanted and seems in good condition . 3 stars may seem harsh given that but I feel something went awry at the testing stage . This was a minor inconvenience but would have been a real pain had I been going abroad for example .”

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Posted 6 years ago

Hello Martin, We are sorry to hear you have had a bad experience with us. We take feedback seriously to improve the service as your opinion matters. A member of the team is reviewing your order and will be in contact with you very soon. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“I ordered a iPhone 7 but it did not arrive within the required timescale. I had several difficult contacts with the sales team before it did arrive. To be fair, they sent me an accessory in order to apologise and the phone itself is very good.”

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Posted 6 years ago

Hello, We are very sorry we have experienced a slight delay with dispatching your order. We take feedback seriously to improve the service as your opinion matters. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“In my honest opinion you should avoid this company (Quick Mobile Fix) for several reasons: Firstly it took almost a month to receive my full order. This is absolutely awful considering they advertise their company as “quick”. They also say that they try to dispatch within 10 days. But, that’s very far from the truth and it took them more like 3-4 weeks. This is because of an apparent “backlog” of orders. This is in their own words. Which further illustrates their unreliability. Secondly when I finally received my order, well I should say part of my order as I ordered a “grade a bundle”, I only got the phone. So not only did they take ages to send the order due to their “stringent quality control” but they also seem to miss out on multiple parts of the order all together. When I finally received the rest of the bundle a few days later, they still got it wrong and sent me two screen protectors and an authentic apple charger instead of one screen protector and a sim tool and an apple charger. So I never even received the sim tool but I’m not really bothered because I already had one. It’s just the principle, this company just seems completely out of its depth when it can’t complete a very simple order, not once but three times. As for the quality of the phone. The phone was marked as excellent and is in a very good condition on the exterior. I have no complaints it looked brand new. But, for a phone marked as “excellent”, the battery was “severely” depleted, at 85% working capacity when I got it. “Severe” isn’t my words it’s Apples and the settings app recommended I get a replacement as soon as I booted up the phone. This is pretty poor though I can’t fully complain because what “excellent” means to this company is probably the standard quality for other brands offering a similar product and such defect is probably covered by their warranty but honestly, after all this hassle I can’t be bothered to deal with this company any longer. It’s by far the slowest and most unorganised I’ve ever had to deal with. The one thing I can say for the company was that their communication was good although I was the one who instigated it. The had to do several things to improve it. And should move to contact each costumer individually when there is delays but honestly their response time was about a day at most so it was the best thing about the company. I would rate my experience 2/10. I would avoid using this company.”

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Posted 6 years ago

Hello We are sorry you were having a problem with your order. We do provide a warranty with the phones we sell so if you do have a problem you can get in touch and we will resolve the matter. We take feedback seriously to improve the service as your opinion matters. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Up till now very good phone.”

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Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews