Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,818 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,818 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The only reason for the score I've given is the seemingly long lead time for such a commonplace item. The product itself seems completely fine and as advertised.”

Helpful Report

Posted 5 years ago

Hello, We dispatch orders within 7 working days and your order was dispatched on the 6th working day. Your feedback has been taken on board. Kind regards Quick Mobile Fix

Posted 5 years ago

“I would have preferred it if a phone charger had been supplied”

Helpful Report

Posted 5 years ago

Hello John We sell a large variety of phones and bundles, however, if there is a phone that does not include accessories we also sell accessories separately so you do not have to be without. Accessories ranging from chargers to car phone holders. If you have any questions or inquiries please contact us Kind regards Quick Mobile Fix

Posted 5 years ago

“Delivery was disappointingly longer than stated.”

Helpful Report

Posted 5 years ago

Hello, We are sorry there was a delay with your order. Your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“Would not use again”

Helpful Report

Posted 5 years ago

Hello George We are sorry you are not 100% satisfied with the service. Please do get in contact and a member of the team will be happy to assist you Kind regards Quick Mobile Fix

Posted 5 years ago

“Delivery could be ‘quicker’”

Helpful Report

Posted 5 years ago

Hello We are sorry you are not 100% satisfied with the service. Your order will be reviewed and your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“When I first got the phone it looked pristine condition so I left a review stating that. But I did not use it until I bought a tempered screen protector. When putting on the screen protector I noticed a small chunk out of the casing which I can now see every time I use my phone.”

Helpful Report

Posted 5 years ago

Hi Roger, We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“Great phone, well packaged, good price. Would have given 5 stars apart from the 2 week delivery, I know the delivery time is explained on website but really don't understand why it needs to take so long?”

Helpful Report

Posted 5 years ago

Hello Andrew, We are sorry there was a delay with your order, we are glad you are happy with your purchase. Your order will be reviewed and your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“After multiple e mails Have now taken legal action against this appalling company!”

Helpful Report

Posted 5 years ago

Hi We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“Great price and products. I just don't understand why repair jobs are completed quite quickly but buying takes 10 days to deliver”

Helpful Report

Posted 5 years ago

Hello Lee, We are glad to hear you are happy with the service. Your order will be reviewed and your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“phone returned more than once before problem was solved. no communication while the phone was being repaired. very hard to get through on phone,1 call I waited on hold for 45minutes.”

Helpful Report

Posted 5 years ago

Hello We are sorry you are having difficulty trying to contact us over the phone. Our phone lines could be very busy at certain times of the day. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“Arrived a few days after expected with quite a few marks and one of the speakers doesn’t work but other than that all good”

Helpful Report

Posted 5 years ago

Hi We are sorry to hear this. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“Good quality phone when eventually delivered. Had to chase.”

Helpful Report

Posted 5 years ago

Hello We are sorry to hear this. Your order will be reviewed and your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“order came very late. They didn't send me the tracking number either and i asked for it a couple if times. The customer service team dealt with the issue and were very friendly so i wouldn't give it a really poor rating.”

Helpful Report

Posted 5 years ago

“took too long but phone was good quality”

Helpful Report

Posted 5 years ago

Hi, We are sorry you were not happy with the dispatch time. Your feedback has been taken on board and we are glad that you are pleased with the phone. Kind Regards, Quick Mobile Fix.

Posted 5 years ago

“Order took about 10 days to arrive. Had no message to say it was dispatched, so was kept guessing until the day it arrived. Phone was packed ok and in good condition.”

Helpful Report

Posted 5 years ago

“I have bought this phone for my youngest brother and send away from UK . He was so happy received it. The phone look in very good condition, wasn’t been too much scraps, but one problem he have . When he is charging phone , phone becoming straight very hot , so he can’t charge it probably because it’s very dangerous and looks it’s not will work for a long time.”

Helpful Report

Posted 5 years ago

Hi Inese. We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name as we provide a warranty on the phones we sell. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“I ordered a phone back in November and waited near enough a month for it to arrive. The order was dispatched around 3 weeks after I ordered it, despite an assurance that it would be sent to me within 10 days and then the delivery company kept returning the phone to the depot despite trying to make alternative arrangements. On the plus side, the phone was immaculate and my daughter is extremely pleased with it. So.... service v bad but phone v good”

Helpful Report

Posted 5 years ago

“Hi, I specifically ordered and ad for a Pink iPhone 5C in mid December for my little girls Xmas. I was very pleased with the delivery time however the phone I received was not pink, it was white which was very disappointing and there was no time to get this changed. Atleast it was in decent condition with no scratches on the screen.”

Helpful Report

Posted 5 years ago

Hi Craig We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“The quality of the phones is superb! This company needs to focus on: Customer Service - have someone answering the phones and don’t cut callers off when they are finally 1st in the queue ETA - my phone arrived beyond the promised 10 days - an email to update me would have been much appreciated This company is totally solid and I vowe that your order will arrive. If it wasn’t for the negative customer service I would have rated top mark!”

Helpful Report

Posted 5 years ago

Hello Martin, We are sorry you are having difficulty trying to contact us over the phone. Our phone lines could be very busy at certain times of the day. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name and a member of the team will be able to look into this. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 5 years ago

“Good”

Helpful Report

Posted 5 years ago

Quick Mobile Fix is rated 3.2 based on 6,818 reviews