Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,828 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,828 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received the mobile and found the phone to be faulty. The Siri did not work from the moment we tried to power it up from when you sent it in factory settings. My daughter performed a hard reset as soon as she realised it wasn't working but appeared there was a fault with the microphone. The phone was returned free of charge and returned fixed within the 5-7 days promised.”

Helpful Report

Posted 6 years ago

Hello Geoff, We are sorry to hear you had a problem with your order, however, we are glad it has been resolved for you. Kind regards Quick Mobile Fix

Posted 6 years ago

“Paid extra for iphone charger but didnt charge phone at all.”

Helpful Report

Posted 6 years ago

Hello Fiona, We are sorry to hear this if you are experiencing a problem with your order. Please do get in contact and a member of the team will be happy to resolve this for you Kind regards Quick Mobile Fix

Posted 6 years ago

“.”

Helpful Report

Posted 6 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 6 years ago

“Thanks”

Helpful Report

Posted 6 years ago

Hello Thank you for taking the time in rating our services. Kind regards Quick Mobile Fix

Posted 6 years ago

“I need to still send the phone back as no one can hear me! Not very pratical as I will be without a phone for a week!”

Helpful Report

Posted 6 years ago

Hello Graham, We are sorry to hear you are having a problem with the phone, please do get in contact as we supply a warranty with the phones that we sell so if you are having a problem we can resolve this matter for you. Kind Regards Quick Mobile Fix

Posted 6 years ago

“PHONE WOULD NOT CHARGE, WAS SENT BACK AND RETURN.”

Helpful Report

Posted 6 years ago

Hello Walter, We are sorry to hear you had to return your order, however, since having your phone back we do hope you are happy with the outcome and how things were resolved. Kind regards Quick Mobile Fix

Posted 6 years ago

“All fine but the battery on the phone is terrible, loses 50+% in half an hour”

Helpful Report

Posted 6 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 6 years ago

Hello, We are sorry to hear you are having a problem with the phone, please do get in contact as we supply a warranty with the phones that we sell so if you are having a problem we can resolve this matter for you. Kind Regards Quick Mobile Fix

Posted 6 years ago

“The item itself was in excellent condition and I'm very pleased and would recommend them on this level. However, their customer service is none existent. .... which has called lots of problems .... and the ipad didn't arrive in time for my daughters birthday as requested. I'm still waiting for a refund too on the first ipad that I had to send back.”

Helpful Report

Posted 6 years ago

Hello Victoria, We are sorry to hear this, looking into your order, refunds take 10-14 working days to process, you will receive the funds in your account soon. Your feedback has been taken on board and apologise for any inconvenience this may have caused Kind Regards Quick Mobile Fix

Posted 6 years ago

“I bought an iPhone 6s Plus from quick mobile fix. Arrived quickly. In good condition. One issue it was glitching. I returned it the other week and I am still waiting for the replacement. Hopefully it will arrive soon. But there service was pretty good!”

Helpful Report

Posted 6 years ago

Hello, We received your order on 20.09.2018 and is currently being processed, however, you will receive an update very soon. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Turned out the colour offered was not in stock, but it arrived quickly after an alternative was offered. All about the phone was good, in terms of condition, function etc. Battery functioality was 90% which I suppose is to be accepted and has turned out not to be a problem. Overall a good phone, fair price and helpful service.”

Helpful Report

Posted 6 years ago

Hello Colin, We are sorry there was a delay on your order, we will look into this and take this feedback on board, however, we are glad to hear you are happy with your purchase. Kind Regards Quick Mobile Fix

Posted 6 years ago

“First device received was faulty which was frustrating however this was resolved quickly and without any issue. Replacement device is fine.”

Helpful Report

Posted 6 years ago

Hello, We are sorry you had to return your phone due to a problem, however, we are glad this was resolved for you Kind Regards Quick Mobile Fix

Posted 6 years ago

“Second time used the service happy with the look of the phone but battery life quite poor not even one whole day ;(”

Helpful Report

Posted 6 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 6 years ago

“I am pleased with my phone purchase but was disappointed that it came without a charging lead regards Arthur warner”

Helpful Report

Posted 6 years ago

Hello Thank you for your review, we are so happy you are pleased with your order and our service. Kind regards, Quick Mobile Fix

Posted 6 years ago

“Thought it would be a quick delivery 24hs really but waited a week dispute advising them my urgent need as a cater.”

Helpful Report

Posted 6 years ago

Hello Jane, We are sorry to hear you were unhappy with the service. We have taken your feedback on board to improve the service. Kind Regards Quick Mobile Fix

Posted 6 years ago

“The phone is good but the camera is not very clear (it looks like it needs cleaning)”

Helpful Report

Posted 6 years ago

Hello William, We are sorry to hear you are experiencing a fault with the phone, please do get in contact as we supply a warranty with the phone that we sell. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Felt like a very long process”

Helpful Report

Posted 6 years ago

Hello Daniel, We are sorry to hear this, we have taken your feedback on board Kind regards Quick Mobile Fix

Posted 6 years ago

“All went OK, just took a long time to get the payment.”

Helpful Report

Posted 6 years ago

Hello Thank you for taking the time in rating our services. Your feedback has been taken on board Kind regards Quick Mobile Fix

Posted 6 years ago

“Cannot get the case to light up!!!”

Helpful Report

Posted 6 years ago

Hello We are sorry to hear this, if you are having a problem with your order please do get in contact via email and a member of the team will be happy to help you Kind regards, Quick Mobile Fix

Posted 6 years ago

“I sold my iphone6s to Quick Mobile Fix and got a fair price for it. The whole process from them receiving my phone to them paying me took 2 weeks and for a whole week I was left not knowing when I would receive payment, no reply to emails or calls answered regarding this. I had to keep checking my bank account to see if the funds had turned up. So customer service needs improving for sure.”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear you are unhappy with the service. We have taken your feedback on board to improve the services. Kind regards Quick Mobile Fix

Posted 6 years ago

“I have ordered several phones from QFM over the years and haven’t had any problems. On this occasion however I was/am disappointed! I ordered a phone for my daughters birthday and it took over 2 weeks to arrive. When it did arrive I was quite shocked at the packaging. Previously the phones I had ordered from QFM came in a little box, whereas this was just wrapped in bubble wrap. The worse thing about this order was that I had to end up sending the phone back as it was not working properly! Only giving a 3 star due to previous experience or it would be a 1.”

Helpful Report

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,828 reviews