Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,832 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,832 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 30th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great prompt service and product, at a good price.”

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Posted 5 years ago

“Very poor service, the duration of time it takes to receive your phone is ridiculous, I only received mine when I asked for a refund and even still the new phone has a battery issue and I’m still yet to receive a reply about this, it’s been over 2 weeks since I sent the email. disgraceful.”

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Posted 5 years ago

“ID242805 ordered 17th July, cancelled and refund authorized on 19th July. We have still not received our refund (22 Aug). We have been assured of a refund but still it has not been processed. We are blocked from the Facebook "Quick Mobile Fix Official Support & Queries" group. Have now had to escalate to a section 75 claim through the bank. Trading standards also updated due to breach of distance selling regulations and failure to refund within 14 days.”

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Posted 5 years ago

“Can’t give no stars unfortunately. These guys are shocking. Short sell phones. Meaning they take your money even if they don’t have any stock hoping to get some. They know how to use simple emails to fob you off until you decide to ask for a refund. Then they know that they have at least 14 working days before they are supposed to repay you. Currently dealing with my credit card company who will pay me back and then chase the company back themselves. Personally, my worst ever online purchasing experience. Frankly, they should be investigated. Refund not received. Not able to speak with anyone. Awful truly awful.”

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Posted 5 years ago

“I ordered a refurbished iPhone for my son, one month later no dispatch email yet received. Responded to an email, asking for me to allow more time for delivery, no phone one month later, asked for refund, no reply.”

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Posted 5 years ago

“Good quality phone received at a reasonable price.”

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Posted 5 years ago

“Warning Warning Warning !!! On the 5th June I sent my mobile phone away to Quick Mobile Fix to be sold, after 11 weeks or nearly 3 months they have failed to deposit any funds into my bank account. Despite sending 14 emails this company they just treat customers with utter contempt, they palm off customers with an insincere apology and state that funds will be paid into your account on specific dates which they never are. We are talking about £35 not £350, they have since stopped responding to my emails, I have to assume that they are either embarrassed over the matter or the alternative is that they never intended to pay me and just to keep my phone. As you can see from the number of negative reviews this is not an isolated case, I would strongly advise anyone who is thinking of trading with this company to shop elsewhere as I wouldn’t want anyone else to lose money, besides who wants to deal with a company with this amount of poor feedback, lesson learnt. Happy to supply email trail.”

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Posted 5 years ago

“Good phone thank you but took long time for delivery”

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Posted 5 years ago

“Really pleased with my iPhone 6s. Good condition and full working order with good battery life. Would have given 5 stars if it had arrived earlier.”

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Posted 5 years ago

“You are fraudsters, my son has spent all his savings on a phone which hasn't arrived and no one will reply. I want to get his money back. Criminals!!!”

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Posted 5 years ago

“Very clear and easy-to-navigate website. Straightforward to order my refurbished phone. Delighted with it and glad to have this resource to buy second-hand to help the environment too :-)”

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Posted 5 years ago

“After waiting a week for a mobile, I cancelled my order and asked for a refund. They agreed to this, but two months later I still haven't had the refund after repeated emails. Liars and frauds.”

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Posted 5 years ago

“The worse service I have ever received from a retailer. Purchased a refurbished iPhone on 25 Jul 19, sold as excellent condition, once received it worked for no longer than 5 mins, I returned the handset and had confirmation it was signed for 1st Aug 19. Since then I have been battling to get my money back, nearly £200, they rarely answer emails, on every email I’ve sent I have asked that they call me, I am still waiting for that call. I was on hold this morning trying to call them for 43 mins before they just cut me off. They advertise they aim to repair phones in 24-48 hours, I would not believe that as they can’t manage to refund in over 2 weeks & just received an email saying it could be more than another 14 days to get my money, which is outside the 14 days refund they promise! DO NOT USE, most unprofessional service I have ever received, a complete con shop”

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Posted 5 years ago

“I bought the iPhone 8 Plus, but it was about 9 days and it was not shipped or sent the tracking number, then I sent a request to cancel the order and refund the money. That I signed out when I decided to buy from this site”

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Posted 5 years ago

“The item took a long time to come but was definitely worth the wait in the end amazing quality hardly any scratches I had to look very hard to find any signs of wear and tear”

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Posted 5 years ago

“Short story: LIED TO REPEATEDLY, GENERIC EMAILS, 2 MONTHS WAITING FOR A FIXTURE ON A FAULTY PHONE THAT NEVER HAPPENED AND 4 MONTHS OVERALL OF ARGUING WITH THE COMPANY ON A DAILY BASIS JUST TO GET MY MONEY BACK ON A PHONE THAT NEVER WORKED!! Long story: I bought a second hand phone through this company, a Samsung everything looked great when it arrived no marks or scratches but the first time I tried it, it died immensely quickly! I told the company and they offered to take it back and fix it. I agreed and sent the phone back. Some time went by with no word, I emailed to ask and got told I would get an update ... once again nothing, I had to email on several occasions. First they would be 1to 3 days then 5 to 7 then it changed again to 7 to 10 days for fixtures it then 2 weeks later nothing. Emailed and told a further 3 days .. waited .. 23 days later still no phone or update even! Tired of waiting asked for refund as simply too long and lied too over and over, they said it was past the 14 day period which to them included emails and delivery of which alone totaled nearly the full 14 days just to send of in the first place. Finally nearly a month and a half later got the phone only to note they had done NOTHING to it! Offered an exchange but was done with the company and didn't want the hassle and lies. This is when I began looking into my rights and demanded a refund Once again can't apparently do though by law if the company offer a repair and it has not worked it you can get money back. Finally offered to take back and look into the issue. Sent an email saying it would be 14 days for the return, once again much the same as last time, so I'm now at the stage of being very close to taking them to court. Only when this is said do they begin to respond. Another month and a bit ... SO MUCH wasted time arguing and waiting on them and being lied to I finally got my money back! (4 MONTHS IN TOTAL)”

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Posted 5 years ago

“For some reason when my phone gets to 20% it just shuts off”

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Posted 5 years ago

“It's so good”

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Posted 5 years ago

“We are pleased with the phone. No unpleasant surprises throughout the whole process. Swift responses from QuickMobileFix team when we needed information.”

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Posted 5 years ago

“Quick service mobile phone was as aspected”

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Posted 5 years ago

Quick Mobile Fix is rated 3.2 based on 6,832 reviews