Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,831 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a s7 edge and it very rarely works for its actual purpose, that of making calls. I am constantly plagued by Not registered on network errors.”

Helpful Report

Posted 7 years ago

Hello Duncan, We are sorry to hear the issue you are having. You have spoken to a member of the team and we are currently waiting for your to be returned so we can resolve this matter Kind regards Quick Mobile Fix

Posted 7 years ago

“To avoid the standard response to reviews my order number is: ID 181200 - feel free to resolve it. I am kicking myself for buying a phone through the website - did I arrive their through Amazon? Never had poor service from an online purchase - in fact very much the opposite. I order an iphone 6 from Quick Mobile fix - believing as you would, that its just waiting for me to click on it and then would someone pop it in the post. So where is it? - who knows 12 days and tomorrow morning, 13 days - and all I have for my troubles and money is a standard email suggesting that at some future point they might locate a phone for me???? Is this the early 2000s when you can survive for weeks without phone - No, hence a QUICK fix would be bloody handy! I fear that I'm going to have to resort to the writing a 'deadlock' letter to get my monies back (or who knows maybe a phone?) Obviously if this is resolved I am happy to correct this review - but as it stands - very, very poor service and is it fraud?? Lets see.”

Helpful Report

Posted 7 years ago

“Stopped charging after 25 days of purchase Still waiting to hear from them after 15 days. They call it quick mobile fix They should call it we fix "you" quick”

Helpful Report

Posted 7 years ago

Hi, Unfortunately, we are unable to locate your order with just the name and you have not provided an order ID. Please provide this so we can look into this for you Kind regards Quick Mobile Fix

Posted 7 years ago

“quick mobile fix still have the phone i sent to them weeks ago. communication is poor, customer service is terrible and i still do not have any money or news about what is going on. very disappointed with this company. thieves.”

Helpful Report

Posted 7 years ago

Good Afternoon Becci, I have checked your order and payment was processed and you would have received these funds on the 18th of July. We have not had any correspondence from you to say this is not the case. Please check your account for payment. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Sent a broken phone waited 10 days and it’s taking 2 weeks for a refund”

Helpful Report

Posted 7 years ago

Hello Joseph, We are sorry about the issue with your order. Once canceled your refund was processed within our 10-14 working day guideline. We apologise for the inconvenience caused. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“I initially thought this company was good as phone arrived quickly and looked in good condition. However Phone didn’t work. Sent back and now waiting to hear about a refund. This is now dragging on in spite of having proof of returned postage... be wary”

Helpful Report

Posted 7 years ago

Hello Catherine, We are sorry to hear this. A member of the team will be in contact with you. We do apologise for the inconvenience caused. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“Do not use these companies. I sent a perfect conditioned phone trusting their quote but they refused to give any where near what was offered saying my phone was in an extremely bad way. I asked for proof they could not provide any. I am sharing my treatment by this company on multiple social media platforms.”

Helpful Report

Posted 7 years ago

Hello, The condition of the phone is how we received it and this is why there was a reduced offer. As we state on the website and the email, we require a response to the offer within 7 days or the order is automatically processed. You did not respond back to us within the timeframe we advised so we continued with your order Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Would not use this company ever again,very difficult to contact via phone,plus service was appalling.I had to cancel as delivery was being moved forward by the day.”

Helpful Report

Posted 7 years ago

Hello, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your order has now been canceled and processed for a refund as requested. We apologize for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 7 years ago

“Still waiting for phone a month after buying. So poor. Starting to think I have been scammed. I have wrote to rogue traders and citizen advice.”

Helpful Report

Posted 7 years ago

Hello We are sorry to hear you are experiencing a fault with the phone you have ordered. A member of the team will be in contact with you shortly. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Awful after sales service!!! Quick enough to take your money, not so quick to return it when the phone is faulty!! Ordered in May, returned in June, 30 working days from receipt of phone being received, still no refund, despite 14 day policy!! Absolute joke!! Now with bank & seeking legal advice!! Save yourself the hassle & buy new!!”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear this, a member of the team will be in contact with you shortly with an update on your order. We do apologise for any inconvenience this may have caused.d kind regards Quick Mobile Fix

Posted 7 years ago

“Judging by the number of positive reviews this company must be paying a lot of money to a lot of people to write all these "recommendations" for the only purpose to attract more money into their coffers. In reality they take money but do not provide goods or services. At least this is my personal experience and conclusion. If you do not want to lose time and money, stay away from them! I have paid but got nothing in return except aggravating and distress. No goods and no service. Time- and money wasters. Your time and your money. Your decision.”

Helpful Report

Posted 7 years ago

Hello, We can confirm refurbished devices are dispatched 10 working days after you place your order. You were on the 7th working day. If you have not had a dispatch email by 30.07.18 please email customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 7 years ago

“Quickmobilefix customer service team are not helpful and lied regarding my paid order ,telling me my order was due out and deliverd the next day.so after i took a day off after looking forward to my new phone the order never arrived and i lost a days wages of £130 It took me over 260 tries to get in touch with a customer service team member and 2 of them were not helpful and 1 even put the phone down on his side. So you can understand my anger. And now I've been told I'm going to have to wait 10 to 14 days for my refund due to me having to cancel my order, but it only took minutes for them to receive my payment. I am now getting legal advice to stop this company trying it on again .”

Helpful Report

Posted 7 years ago

Hello Joe, We are very sorry that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your order has been canceled and processed for a refund as requested. Please note refunds take up to 10-14 working days We apologize for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 7 years ago

“Ordered a phone 4 weeks ago, still hasn’t arrived. Communication has been really poor with no explanation of why it’s taking so long. Impossible to get through on the phone and emails not being answered. I’ve asked them to cancel my order and refund my money.”

Helpful Report

Posted 7 years ago

Hello, We are very sorry that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your order has been canceled and processed for a refund as requested. Please note refunds take up to 10-14 working days We apologize for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 7 years ago

“Still waiting for a refund for an item I never even received. To date that’s 11 working days. Would never consider using them again.”

Helpful Report

Posted 7 years ago

Hello Duska, We are very sorry to hear that there was a delay in dispatching your order. Although we generally ship orders within 5-7 working days, delays can occur due to the quality control checks, however, we do send an email to customers if they have been affected by any delays. Your order has now been canceled and processed for a refund as requested. We apologize for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 7 years ago

“DO NOT USE THIS COMPANY. Offering to sell goods they clearly don’t have. Ordered two phones for my daughters’s birthdays, timescales missed, no phones, no response to calls and emails and when I did hear from them it was through a generic holding email. Ignored requests for refunds and sent phones (not the ones I ordered) on the day they were obliged to give me a refund by PayPal as I’d raised a dispute. One of the phones didn’t work. Now going through the hassle of sending them back and probably another month of hassle and being ignored as they play silly games. Company must really be in trouble if they don’t have the funds to refund £274! Wish I’d seen the reviews before I ordered. You’d be silly to have anything to do with them.”

Helpful Report

Posted 7 years ago

Hello Heather We are there was a problem with your order. We have advised you to send your order back so we can issue you a refund as requested. Kind Regards Quick Mobile Fix.

Posted 7 years ago

“Very poor customer service. No communication at all.”

Helpful Report

Posted 7 years ago

Hello Lisa, We are sorry to hear about the issues you experienced with your order. Your feedback will be taken on board and we apologize for any inconvenience this may have caused Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“I purchased an iPhone 6s in good faith that this would work when I got it. This didn't work and totally ruined my sons 13th birthday, I tried ALL day to call the number on their webshite to gat an engaged tone all day. Luck for me .... I purchased it with a credit card & I will be claiming my money back.”

Helpful Report

Posted 7 years ago

Hello, We are sorry you were experiencing a problem with your order. We have advised you to return the order and we will issue a refund once received. Apologies for any inconvenience this may have caused, Kind regards Quick Mobile Fix

Posted 7 years ago

“Obviously they take orders before they have aquired the goods they also take your money and keep on supplying delaying tatics such as your product has not passed our Quality Control... Definately one to stay clear of.”

Helpful Report

Posted 7 years ago

Hi, We are sorry to hear about the delay with your order this can occur to quality control checks. All products displayed on our website are always in stock. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Can’t get hold of anyone been weeks since I sent my phone back for repair . I’m not sure what to do . There phone line in ingaged al he time terrace service . I have used there a few time . Will not be again”

Helpful Report

Posted 7 years ago

Unfortunately, we are unable to locate the order with just the name and they have not provided the order ID.

Posted 7 years ago

“Sadly all the 1* reviews are correct. Quickmobilefix have had my phone (that’s under warranty) since the end of May, every time it’s returned it still has a fault & had to be returned straight back to them. The last email I received was on 16th July advising that it will be ready on the 18th July, since them I have heard nothing! I have emailed many times & like so many others tried to call. I have now resorted to taking legal advice and been advised that a small claims court would be required. To all you customers who have not yet had an issue with your refurbished phone, I hope that you don’t get one because this company are truly horrendous.”

Helpful Report

Posted 7 years ago

Hi Vicky, We are sorry to hear about the fault with your phone. Please check your email as we have emailed you with an update. We apologise for any inconvenience caused. Kind Regards, Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,831 reviews