Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,831 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID AVOID & REPORT!!! I have, reported to Whatdog, Ombudsman and my Credit Card. Ordered and paid for iPhone 6Plus on 26/05/2018, didn't arrive until end of June after 11 !!!!! messages and emails (their so called 'Customer Service' landline is a joke, unreachable 24/7) and some of their staff don't even speak/read English! Phone was delivered when I was at work at some random guy's house who lives in my street (I really don't know these people) so I went for the delivery company which then unsuccessfully attempted to track the phone down, 3 days later the guy knocked on my door and handed me the parcel!? It was the phone - and we were in July. I thought to myself, at least I've got the phone. So left it hidden from my partner (it was a gift for him) until we came back from abroad on the 18th July. We opened the box, inserted the sim only to find out it's faulty - Apple store verified that its hardware is screwed. I am taking these people to court, and have reported them to Ombudsman, my Credit card company and a solicitor is acting on my request to start small court claim process. Which and Whatchdog are interested in my story 'coz I have lots of evidence to show these people should be out of the business!!!! Your survey Questions are a joke: How did I communicate with you?! Tried 1000 times landline, emails, chat, wrote. Your Q how long it took you to respond ? - You never did”

Helpful Report

Posted 7 years ago

Hello, We are sorry to hear the issue you are having. A member of management will be in contact with you soon. We do apologize for the inconvenience caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“Paid for a refurbished phone 25/7/18 at 12 days later no phone, they do not answer the phone and an email said it would be another 5 working days .. Their terms and conditions state to allow 10 working days...it is now 15 days I have demanded a refund ...no reply”

Helpful Report

Posted 7 years ago

“Sold phone over 2 weeks ago. Never got paid. Emailed. Standard reply in 2 of the 7 emails I sent. 5 ignored. Hung up the phone on me on the 2 times I thought I had got through. Otherwise never answered 10 calls I made. Please avoid using them.”

Helpful Report

Posted 7 years ago

Hello Amin, We are sorry to hear about. We experienced a higher volume than usual with recycling orders which has resulted in this delay. Your order is being processed and you will receive an update shortly via email. Please accept our apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Sold my iPhone 7 to u I never heard anything from yourself. I have tried ringing n emailing but no one got back to me. If I don’t hear from yourself I will be taking this higher”

Helpful Report

Posted 7 years ago

Hello Vicki, We sent you an email yesterday confirming we have received your order. You will receive a further update soon when your order is being processed Kind Regards Quick Mobile Fix

Posted 7 years ago

“Ordered a mobile on 21st June. I chased when they hadn't delivered it and was promised it would arrive in the next couple of days. Chased when it didn't arrive only to be told they did not have the model I ordered. They did offer an alternative which was not acceptable. I asked for my order to be cancelled and for a refund. Fast forward to today - they have had my money seven weeks now and nowhere nearer to getting a refund. I don't expect to get my money back! Order at your own risk!”

Helpful Report

Posted 7 years ago

Hello Simon, We are sorry to hear this, we are currently looking into your order, however, we can assure you the funds will be in your account soon. Please accept our sincerest apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Bought a phone from them in a "pristine condition". Took more than a month to arrive and the camera had a fault. I sent the phone back for repair, which has now taken over two months. I have not been updated about the process. They don't answer emails, but only send automated email replies that give false promises that they will contact you or call you to update you about the order but they never actually get back to you. I'd like to get my phone back or my money back but cannot get in touch with them. Extremely frustrating. Do not recommend this company.”

Helpful Report

Posted 7 years ago

Hello Pinja, We are sorry to hear this, however, a member of our team have tried contacting you regarding this on 06/08/2018, please do get in contact at your earliest convenience Kind regards Quick Mobile Fix

Posted 7 years ago

“I have sent them 2xSamsung S6 and had a promised price but cannot get to them via email or phone started to feel a little upset by thewir terrible customer support!!!!”

Helpful Report

Posted 7 years ago

Hello, We respond to emails within 24 hours. Our phone lines are currently being changed over so we are having difficulty with this, however, your order is being processed and you will receive an email shortly with an update on the payment Kind regards Quick Mobile Fix

Posted 7 years ago

“Not been paid! Simply not been paid! They don’t return email. Phone gone and no money in account. So they’ve taken the phone and not paid for it? What’s that generally called?”

Helpful Report

Posted 7 years ago

Hello Matthew, We are sorry to hear this, payments are processed within 3-5 working days, if you have not received the payment please do get in contact via email. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Ordered iPhone 6 which took over 2 weeks to arrive. On receipt phone had multiple faults. I returned the phone and asked for a full refund. Still awaiting the refund after a week or so. They said they were testing the product before they would issue refund, however as they offer a 14 day no quibble guarantee what is the relevance of such action? At no time was I offered a replacement phone (before I asked for a refund), only a ‘sorry’ the phone was faulty.”

Helpful Report

Posted 7 years ago

Hello James, We are sorry the item you received was faulty. We have now received your order back and processed it for a refund as you have requested. We do apologise for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 7 years ago

“Halved quote inaccurately”

Helpful Report

Posted 7 years ago

Hello The condition of the phone is different to what you booked in this is why there was a reduced offer. You accepted the offer and the funds have now been processed within our 3-5 days timescale if you were unhappy with the offer you could have rejected this and we would have returned your item. We apologize for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix

Posted 7 years ago

“It took a very long time for the mobile phone to be delivered, I received no communication from Quik mobile fix to say my phone was on its way,tried calling the helpline but never any answer. When my mobile phone eventually did get delivered the driver missed me and I had to go to the depot for collection of the item myself All in all it was a awful experience”

Helpful Report

Posted 7 years ago

Hello Ubah, Looking into your order we see your order and it was dispatched on the 9th working day which is in the timeframe we state on the website. Kind Regards Quick Mobile FIx

Posted 7 years ago

“Offered much less than originally quoted and then took an age to deposit the money into my bank. I would not use again!”

Helpful Report

Posted 7 years ago

Hello James, We are sorry to hear about this and are currently experiencing a delay with recycling orders. The condition of the phone is different to what you booked in this is why there was a reduced offer if you were unhappy with this you could have rejected the offer, however, you accepted the offer and the funds have now been processed. You will receive payment tomorrow. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Advertise as payment in 72 hours, this is just not true. Took more like 2 weeks”

Helpful Report

Posted 7 years ago

Hello, We process orders within 3-5 working days. Your payment has been processed and will show in your account within 3-5 working days. We apologise for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix.

Posted 7 years ago

“Been waiting 8 days for payment for a phone I sent in. Keep chasing and keep getting told its being processed and still nothing. I picked this company as said fast turnaround...... Most concerned as reading all sorts of similar complaints. Today received email saying passed to manager and still I've heard nothing. So now said either pay or send me my phone back or I will report to trading standards or police. Would advise others to do the same. Doubt will change a thing by what I've read review wise on Google and trust pilot. I am now wondering if the delay is because they are defacing my phone in order not to give the money originally ally offered?????? Should have sent to Mazuma who never cause problems.”

Helpful Report

Posted 7 years ago

Hello Sascha, We are sorry to hear about this. Unfortunately, we are experiencing a slight delay with processing recycling orders. Your payment has been processed and will show in your account within 3-5 working days once the process is completed. Please do accept our apologies for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 7 years ago

“The worst customer service I’ve ever had a complete bunch of morons and they stolen my phone they said it arrived and I’ll get a offer in a couple days now to say hasn’t arrived and there’s nothing I can do about it stolen my phone stay away Although I sent it personallyRecorded delivery and it was signed for they are still saying they do not have the phone absolute and utter thieves and liars these people will steal your phone do not use them”

Helpful Report

Posted 7 years ago

Hello Timothy, We are sorry to hear this, however, we do require the tracking number to be able to track your order as we have not received it, please do contact us at your earliest convenience with more information and post office receipt Kind regards Quick Mobile Fix

Posted 7 years ago

“I’ve just called the customer services quick mobile fix the number now is unreachable which means they’ve obviously gone bankrupt Liars and thieves customer service wow the worst most moronic people I’ve ever spoken to but should be ashamed liars and thieves”

Helpful Report

Posted 7 years ago

Hello Timothy, We are sorry to hear this, we are currently changing our telephone system, please do email us. We do sincerely apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 7 years ago

“DO NOT USE THIS COMPANY it took 5 weeks to get my Phone back, unrepaired, customer service is disgusting, try to Phone them and it is always engaged, when you DO get through you might as well talk to the well as them are cluless, fortunately I paid through Pay Pal so today I finally got my money back, in all 7 weeks, as far as I am concerned them are a bunch of crooks!”

Helpful Report

Posted 7 years ago

Hello, You requested the phone back as you did not wish to proceed with the repairs so we returned your phone back to you, if you wish to continue with the repairs, please contact us Kind regards Quick Mobile Fix

Posted 7 years ago

“Never received my phone even after emailing them everyday.”

Helpful Report

Posted 7 years ago

Hello, We received your order back as undelivered. We are currently awaiting a response from you to confirm your address so we can proceed with sending your order again. Please do get in contact at your earliest convenience Kind regards Quick Mobile Fix

Posted 7 years ago

“Faulty phone and ridiculous wait to obtain a refund or any communication regarding one DO NOT USE THIS SITE”

Helpful Report

Posted 7 years ago

Hello, We carried out repairs on your phone, if you are experiencing a fault on your phone please do contact us and we will be happy to help you Kind regards Quick Mobile Fix

Posted 7 years ago

“Awful service can never get hold of them on the phone manager never calls back. No reply to emails. Actually amount offered was alot less. Wont be recommending or using again.”

Helpful Report

Posted 7 years ago

Hello Maxine, We are currently changing our telephone system, please do email us. and a member of the team will get back to you within 24 hours, however, a member of the management team will be in contact with you soon. Kind Regards Quick Mobile Fix

Posted 7 years ago

Quick Mobile Fix is rated 3.2 based on 6,831 reviews