Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,831 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

customersupport@quickmobilefix.com

Write Your review

Tell us how Quick Mobile Fix made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really poor company. Customer service shocking. Waited over 6 weeks to be paid for a phone that was send and over a month for a purchase I made of them. Just terrible”

Helpful Report

Posted 6 years ago

Hi Gary, We apologise for the delay. Your feedback has been taken on board to further improve our service. Kind Regards Quick Mobile Fix

Posted 6 years ago

Hi Garry, We are sorry about the delay in this. Your feedback has been taken on board. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Horrendous company to deal with. 27 days still waiting on a phone with emails telling me it will be dispatched 24/48 hrs. That was 3 weeks ago and 2 weeks ago !! Never buy off this site because the stress of constantly emailing back and forth with absoloutle no resolve only more lies is actually unbearable. They do not care if you get the product but they make sure to take the money. I am looking into taking legal action at this stage , they have broken so many consumer laws with absoloutle no regard !! Terrible women working in that company and full of lies. Joke of a company.”

Helpful Report

Posted 6 years ago

HI Maxine, We are very sorry we have experienced a delay with dispatching your order. Our customer service team have updated you with a timescale for your order to be shipped. We are working to resolve this for you. Apologies for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“This is a very bad service, I put an order for an iPhone and did not receive any feedback for dispatch even after 2 weeks. They argue for a policy of 10 working days at the maximum for any delay. They don't have any systematic process to follow the orders of the customers so by the nebd you need to wait endlessly unless you call. I waited 35 minutes on the line que until someone answered me. When I asked for a refund they said it takes 14 working days to refund. This means locking the payment for more than 6 weeks before it is released back to the customer. I don't recommend them to anyone.”

Helpful Report

Posted 6 years ago

Hello. Unfortunately, we are unable to locate your order with just the name and you have not provided an order ID. Please provide this so we can look into this for you Kind regards Quick Mobile Fix

Posted 6 years ago

“This is a very bad service, I put an order for an iPhone and did not receive any feedback for dispatch even after 2 weeks. They argue for a policy of 10 working days at the maximum for any delay. They couldn't give any reason why my order was ignored. They don't have any systematic process to follow the orders of the customers so by the nebd you need to wait endlessly unless you call. I waited 35 minutes on the line que until someone answered me. When I asked for a refund they said it takes 14 working days to refund. This means locking the payment for more than 6 weeks before it is released back to the customer. I don't recommend them to anyone.”

Helpful Report

Posted 6 years ago

Hi Thaer, Can you please check your email as we have resolved this issue for you and contacted you within 24 hours that we advise. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Scammers!! Took my money months ago, no christmas present for my son. We are at the end of April, no present, no refund. Next time i'd rather set fire to my money”

Helpful Report

Posted 6 years ago

Hi Rich, We are sorry to hear you are unhappy with the service. A member of the team sent you an email regards to your order and refund. If you have not received this please do get in contact and a member of the team will be happy to help you. Kind Regards Quick Mobile Fix

Posted 6 years ago

“ID 212544 wHERE IS MY REFUND BEEN ON HOLD TODAY FOR 27 MINUTES NOBODY DOES ANYTHING ABOUT THE AMOUNT YOU HAVE TAKEN FROM MY ACCOUNT”

Helpful Report

Posted 6 years ago

Hi David, We are sorry to hear you are unhappy with the service. A member of the team sent you an email regards to your order and refund. If you have not received this please do get in contact and a member of the team will be happy to help you. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Ordered IPhone 7 with full package on 17 March2019, Received phone 5 weeks later and am still waiting for lightening headphones and adapter even though I have been given assurances by two members of staff that they would be sent out immediately. Customer care is definitely not a priority in this situation”

Helpful Report

Posted 6 years ago

Hi Sharon, We are sorry to hear that this has not yet been resolved. A member of our team will be in touch with you with an update. We apologise for the inconvenience this has caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Avoid. Ordered a IPhone X. The estimate dispatch days came and went. Gave them 3 chances as their communication is very responsive to emails. After 3 weeks, I gave up and cancelled the order. Glad I paid with credit card as I could get money back easier that way. Went to music magpie and got better phone (XR) for a small amount more and it arrived a few days later.”

Helpful Report

Posted 6 years ago

“Bought a phone, went faulty after 3 weeks ! Sent it back to be repaired in January ... Still no phone ! (End of April) They don't reply to emails or return phone calls when they promise ! Definitely won't be dealing with them again .”

Helpful Report

Posted 6 years ago

HI, We are sorry to hear about the delay with your repair. This was more complex than we anticipated, as a result of this we are now going to exchange this for you. Your device will be shipped out as soon as possible. We apologise for any inconvenience this has caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“I order an Iphone X, and it came broken”

Helpful Report

Posted 6 years ago

Hi Natasha, We are sorry to hear about the fault with your device. We have contacted you to resolve this issue. We apologise for the inconvenience this has caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“They Lie. They send shoddy goods then you dont get a replacement.”

Helpful Report

Posted 6 years ago

HI Ann, We are sorry to hear about the delay with your exchange. This has been flagged to a member of the management team. You will be updated in due course. Kind Regards Quick Mobile Fix

Posted 6 years ago

“I ORDERD A PHONE WHICH TOOK OVER 5 WEEKS TO TURN UP. EVERY WEEK A DIFFERENT EXCUSS WAS MADE. FINALLY THEY OFFERED A MEGAR £10 REFUND FOR THE INCONVENIENCE WHICH WAS NEVER HONOURED EVEN 4 EMAILS LATER! NEVER USE THIS COMPANY THERE ARE SO MANY OTHERS OUT THERE.”

Helpful Report

Posted 6 years ago

Hi, We are sorry to hear you are unhappy with the service. A member of the team sent you an email regards to your order and refund. If you have not received this please do get in contact and a member of the team will be happy to help you. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Item still not delivered IPhone 6S”

Helpful Report

Posted 6 years ago

Hi Zewditu, We're sorry to hear that you had problems with the courier service. This is being investigated by a member of our team. Your feedback has been taken on board and we apologise for any inconvenience involved. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“Do not use this company! Paid for a phone that never arrived - numerous emails sent seem to be being ignored or maybe they simply cannot comprehend 'I did not receive the phone' as they keep sending inane emails in response to this. Have spent 10 days trying to get them to respond in an appropriate fashion and now am going to open small claim as I believe, looking at what others have said, that I will be waiting a lifetime to receive a refund. Shockingly bad company - should not be allowed advertise on Google.”

Helpful Report

Posted 6 years ago

Hi, We're sorry to hear that you had problems with the courier service. This is currently being investigated by customer services. This feedback has been taken on board and we apologise for any inconvenience involved. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“I shopped long and hard for a refurbished phone. So disappointed. My money has been with this company for 2 weeks and still no sign of my phone. I am dreading trying to get a refund seeing these reviews and am considering next options. DO NOT BUY a FROM THIS COMPANY. They should either have the phone ready and checked BEFORE selling or take the money on despatch and make it clear it could take some time to arrive.”

Helpful Report

Posted 6 years ago

Hi, We are very sorry we have experienced a slight delay with dispatching your order. We have checked your order and see this is being looked into and being resolved. Apologies for any inconvenience this may have caused. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“Criminals - do not buy from this company. I purchased in the past but something has gone seriously downhill. I purchased a phone and got concerned when it still hadn't been sent - which led me to see that they are actually sending phones that they don't have. Their customer services department just respond with bland responses like you are speaking to a computer. Your phone will be delivered shortly. I then told them to cancel the order and issue a refund. It is 2 weeks since I asked for refund and still not paid. Many e-mails and nothing. This company have to be flagged as a risk.”

Helpful Report

Posted 6 years ago

Hi, We are sorry to hear you are not happy with our service. We dispatch orders within 7 working days but you cancelled within this timeframe. Your order has already been cancelled and will be refunded within our timescale which we have advised you of. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“Very poor service, received wrong order, accepted refund, still waiting 2 months for the refund to be received even though promised payment multiple times and email response is disappointing.”

Helpful Report

Posted 6 years ago

Hi Amy, We are sorry to hear you are unhappy with the service. A member of the team sent you an email regards to your order and refund. If you have not received this please do get in contact and a member of the team will be happy to help you. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Second phone purchase from these guys and after a considerable daly the first time, I couldn't be more dis-satisfied with their customer care this time around too. It took 2 and a half weeks (6 non business days) to put a phone in box and send it!!!???After they state 7 days or less I asked them multiple times and was met with two separate agents, one telling me they were gunna prioritise it and help and then did nothing, and one who literally couldn't care less. I asked for a refund option to which they were open to and before I could confirm I got another email saying my order had already been dispatched. Dishonest and uninterested, un-organised and un-professional. There are cheaper options on the market don't bother with these guys.”

Helpful Report

Posted 6 years ago

Hi Fabrice, We are sorry there was a 1-day delay with dispatching your order. We reply to emails within 24 hours, by the time your email was picked up the following morning the item was already dispatched. We apologise for the inconvenience this has caused. Kind Regards Quick Mobile Fix

Posted 6 years ago

“Bought a phone from QMF, the phone was to arrive in time for a Christmas Present but it was a month late. Problems with the phone from the start. At the beginning of March the phone died and just stopped working, we were asked to return the phone for repair, which we did, they received the phone 6th March and seven weeks later today they still have not repaired the phone. Numerous emails and phone calls and we are told the same thing every time, the phone is with the Technician and going through final quality checks. We were told if they could not fix the phone they would replace it, but this has not happened. We have asked to speak to the Technicians or the Managing Director and were told that this is not possible. Very frustrating. 😡😡😡”

Helpful Report

Posted 6 years ago

Hi Catherine, We are sorry about the delay with the repair. This can occur due to many factors such as the complexity of the repair. We apologise for the inconvenience this has caused. Kind Regards, Quick Mobile Fix

Posted 6 years ago

“Phone took over 2 weeks to arrive then battery was faulty ( wouldn't charge ) . Returned it but took over another 2 weeks to sort out !”

Helpful Report

Posted 6 years ago

Hi Gareth, We apologise for the fault with your device This repair took longer than we advise but has since been resolved and shipped back out to you. Kind Regards, Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,831 reviews