Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,831 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,831 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

customersupport@quickmobilefix.com

Write Your review

Tell us how Quick Mobile Fix made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Quick Mobile Fix 5 star review on 18th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been waiting 2 weeks and still not been dispatched . This phone was for my daughter 8th and woke up with out one.... can’t get tho to anyone had me on call waiting for 30 then cut me off”

Helpful Report

Posted 6 years ago

Hello Josh, We are sorry there was a delay in dispatching your order. Looking into your order we see it has been dispatched this morning and will arrive with you tomorrow. If you have any questions or inquiries please contact us. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Very poor very poor very poor”

Helpful Report

Posted 6 years ago

Hello Nizar We are sorry you are not 100% satisfied with the service. Please do get in contact and a member of the team will be happy to assist you Kind regards Quick Mobile Fix

Posted 6 years ago

“My Apple Watch was lost! I paid upfront for a battery change. Contacted this company numerous times for a refund . Fobbed off continuously. Avoid at all costs.”

Helpful Report

Posted 6 years ago

Hi Beverley, We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Why is there no zero star rating? This company deserves one. After ordering an iPhone, after a week it had still not been dispatched. I tried to cancel the order and was advised it would take 14 days to process the refund. It’s been over 14 days and still no refund. Communication is very poor.”

Helpful Report

Posted 6 years ago

Hi Brian We are sorry you are having a problem with your order. In order for us to look into this further for you please do get in contact with us on customersupport@quickmobilefix.com quoting your order number and full name. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Use at your peril, no order arrived after twelve days, I cancelled and had to get Paypal to retrieve the £450 good job I paid with PayPal or who knows !”

Helpful Report

Posted 6 years ago

Hello We are sorry there was a delay with your order. Your order has been cancelled and refunded as requested. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Phone took 3 weeks to arrive and when it finally did arrive was certainly not the quality of a 'Grade A/Excellent' phone. Scratches and chips all over it. After many emails and phone calls they claim the only option is to send the phone back so they can review it. Who knows how long that will take. Wish I had taken note of all the other bad reviews and not used this company.”

Helpful Report

Posted 6 years ago

Hi. We are sorry you are having a problem with your order. You contacted us regarding your order and a member of the team contacted you and advised you what we can do to resolve this matter. You informed us you will get back to us, however, we have not yet heard from you. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Phone has no volume”

Helpful Report

Posted 6 years ago

Hello Christopher, We are sorry you were having a problem with your order. We do provide a warranty with the phones we sell so if you do have a problem you can get in touch and we will resolve the matter. Kind regards Quick Mobile Fix

Posted 6 years ago

“STAYCLEAR OF THIS COMPANY. Bought a reconditioned iPhone in November 2018 sold as almost new and in mint condition. Started going wrong in January 2019. Following phone calls and finally going to the shop of my provider I returned it to QMF end of February. Despite emails telling them my husband was ill and I couldn’t leave the house without a mobile phone they held it for 4 weeks before reporting it had fluid inside it, quoted £50 plus extra charges on top if found necessary. SHODDY, DISGRACEFUL and UNREASONABLE treatment of an elderly customer. No replacement phone, no offer of a refund.”

Helpful Report

Posted 6 years ago

Hello Andrea, We are sorry to hear this, we can assure you that we were trying to make the process as quickly and as smoothly as possible, however, the technicians were experiencing some issues and under further investigation, they confirmed the phone had come in contact with liquid and this is not covered under our warranty and therefore we sent you an invoice to see if you wanted this repaired. Your feedback has been taken on board, Kind regards Quick Mobile Fix

Posted 6 years ago

“Phone took a week to arrive. When it did, the battery lasted 15 minutes then went flat. I sent the phone back using their return courier and that took another week to be returned to QMF. The phone has now been with them another week and I've not heard if it's repaired or not. I suppose I'll have to wait another week before I find out.”

Helpful Report

Posted 6 years ago

Hello David, We are sorry that you were experiencing a problem with your order. We received your phone back on 02.04.2019. We will be in contact with you soon with an update on your order. If you have any questions or inquiries please contact us Kind regards Quick Mobile Fix

Posted 6 years ago

“This is just the worst company . They took the amount for a phone in pristine condition and sent a phone with scratches on it so I returned the phone , now they are neither refunding my money nor sending back a phone in pristine condition for which they'd already charged me. I just want to file a case against this company. It took my money and my phone . And is not taking any action now.”

Helpful Report

Posted 6 years ago

Hello Surrendra, We are sorry to hear you are experiencing a problem with your order. A member of the team is looking into this at the moment and will be in contact with you soon. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Awful- don’t use this company. Have been charged twice and the company will not refund me despite me providing all the details. I have been waiting several weeks and get the same response”

Helpful Report

Posted 6 years ago

Hello, The first payment you made was not successful and did not go through. We received the payment on your second attempt. As the first transaction was not successful we are unable to process a refund as we never received the funds for this. If you have any questions or inquiries please contact us Kind regards Quick Mobile Fix

Posted 6 years ago

“Unimpressed with communication and delivery time. Wish I had gone eleswhere!”

Helpful Report

Posted 6 years ago

Hello Patrice We are sorry you are not 100% satisfied with the service. Please do get in contact and a member of the team will be happy to assist you Kind regards Quick Mobile Fix

Posted 6 years ago

“i dont like the service”

Helpful Report

Posted 6 years ago

Hello We are sorry you are not 100% satisfied with the service. Please do get in contact and a member of the team will be happy to assist you Kind regards Quick Mobile Fix

Posted 6 years ago

“useless company who constantly request feedback but cant answer emails or phone calls. you can have you review. VERY POOR”

Helpful Report

Posted 6 years ago

Hello, Your order has been canceled and processed for a refund. We have communicated with you and responded to your emails. If you have any questions or inquiries please contact us Kind Regards Quick Mobile Fix

Posted 6 years ago

“Ordered phone for daughter with her Christmas money - they sent wrong colour. Sent it back & asked for refund, which was a mess about. Then finally at the end of March I get the refund after my bank does a charge back. They constantly shifted goal posts, saying when they would refund. Also when I called them - 1 hour to get through. Avoid this company. Simply awful!”

Helpful Report

Posted 6 years ago

Hello We are sorry you were having a problem with your order. Your order will be reviewed and your feedback has been taken on board. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“ordered phone on the 18th Feb, not received it yet. called four separate times and four times have been told it will be dispatched today or the next day. Today was told it will be dispatched within the next three days, when i asked why i should believe that having been told the same thing on three prior occasions i was cut off.”

Helpful Report

Posted 6 years ago

Hello Nick, We are very sorry we experienced a slight delay with dispatching your order. We take feedback seriously to improve the service as your opinion matters. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Took money immediately, two weeks later item not delivered. Three calls and seperate emails all claiming the item was due for despatch the next day. All turned out to be lies. Call today was terminated by 'customer service' when I asked to speak to a supervisor. Appalling service. Issue still not resolved. ID223885”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear you are having a problem with your order. A supervisor is currently viewing your order at the moment and will be in contact with you soon. Kind Regards Quick Mobile Fix

Posted 6 years ago

Hello, We are sorry there was a delay with your order. You called in for an update, and requested to speak with a manager, unfortunately, at the time of this call a manager was not available. You insisted you would stay on the phone and you were advised by a member of the team that a manager was not going to be available for a while and that they were unable to keep you on hold for this long. You have since spoken to a manager to discuss your order. If you have any questions or inquiries please contact us Kind Regards Quick Mobile Fix

Posted 6 years ago

“####AVOID####AVOID####AVOID# NEVER DEAL WITH THIS COMPANY THEY WILL BE SHUT DOWN SOON. CONTACTED TRADING STANDERS WOULD NOT REFUND MY £1100 FOR 2xPHONES.... WHICH THEY CANCELLED.... LUCKLY I PAID WITH C/C WHO GOT MY MONEY.....!!!!!”

Helpful Report

Posted 6 years ago

Hello, We are sorry to hear you experienced a problem with your order. We take feedback seriously to improve the service as your opinion matters. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“Sold a faulty device. Fixed it once for free. When the issue presented again under normal usage, they refused to do this again or refund the faulty device. The communication is very poor, with emails often containing incorrect information or the company is unresponsive. All timescales were at least 3x the timescales they quote (e.g. initial delivery & repairs). I would strongly advise checking other reviews on this company and not using them at all.”

Helpful Report

Posted 6 years ago

Hello, We are very sorry we experienced a slight delay with dispatching your order. We take feedback seriously to improve the service as your opinion matters. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

“They have withheld my refund after sending me faulty goods, keep telling me it will take longer and longer and they only respond when I chase them, it might be time to read through the sales of goods act. save yourself the hassle, DON'T USE THEM”

Helpful Report

Posted 6 years ago

Hi Stephen, We are sorry you are having a problem with your order. A member of the team contacted you regarding this. If you have any questions or inquiries please contact us. We apologise for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 6 years ago

Quick Mobile Fix is rated 3.2 based on 6,831 reviews