Raw Generation Reviews

Name: Raw Generation
Address: 309 Morris Ave, Long Branch, New Jersey
Rating: 4.41

4.4 Rating 3,808 Reviews

86 %

of reviewers recommend Raw Generation

4.4

Based on 3,808 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

7323208134

Location:

309 Morris Ave,
Long Branch
New Jersey
07740

Write Your review

Tell us how Raw Generation made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Raw Generation 5 star review on 14th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for my shipment that was supposed to arrive yesterday :(”

Helpful Report

Posted 6 years ago

Hi there, your order was shipped out on Tuesday for delivery tomorrow 12/15. You are a 3-day transit to Florida, so the package is on track to arrive tomorrow as scheduled. I am not sure why or how you were told that your order was supposed to arrive yesterday, but it is indeed in transit to be delivered tomorrow. Our apologies for any confusion.

Posted 6 years ago

“Here's a review for you... DON'T SEND ME A STUPID REVIEW BEFORE YOU SEND ME THE PRODUCT I PAID A TON OF MONEY FOR!!!!!!!!!”

Helpful Report

Posted 6 years ago

Hey Daniel. FedEx is a bit crazy during the holidays. We did get your order out the day after you ordered it, and it says it was delivered on Saturday, 12/9. If you did not receive your order and your tracking information is showing false information, please contact me directly at support@rawgeneration.com so we can rectify the situation.

Posted 6 years ago

“I ordered a package of the juice and a package off the protein drinks. 18 of each. I only received 5 protein drinks and was short 1 drink. Not very impressed.”

Helpful Report

Posted 6 years ago

Hi there, you ordered a 3 day skinny cleanse and a 3-day protein cleanse.The protein cleanse is made up of half juice and half protein, so you should have gotten 9 protein smoothies. Please contact me directly at support@rawgeneration.com, and we would be more than happy to ship you a replacement for what was missing. We do apologize for any inconvenience.

Posted 6 years ago

“I still haven't gotten my juices or teas. Hope I get them before New Years when I want to start my cleanse”

Helpful Report

Posted 6 years ago

Hi there Jose, the tracking is showing that all of your boxes were delivered. 2 on Saturday 12/2 and one was delivered today 12/7. Please contact me directly at support@rawgeneration.com if you did not receive all 3 boxes.

Posted 6 years ago

“I was asked to write a review after placing an order two weeks ago. My shipment has never been received and the tracking still reads that it is waiting to be picked up in NJ. I've heard great things about Raw Generation products, but so far my experience hasn't been stellar.”

Helpful Report

Posted 6 years ago

Hi there! Our most sincere apologies for the inconvenience! It is a bit crazy around here around the holidays! I just checked the tracking and it is showing your package to be delivered on tomorrow 12/7. Please contact me immediately at support@rawgeneration.com if you do not receive your package tomorrow, or if there are any problems at all. I would be more than happy to ship out a replacement for you! :)

Posted 6 years ago

“Your dealings with customers are not professional at all. In the event of changes, you should be informing of the new scheduled time/date. For a company trying to compete in this market, your practices are fatal to its growth. Very disappointed. Very bad service. You guys don't deliver as scheduled. I don't know when I'm supposed to be home to put the juices in the fridge.”

Helpful Report

Posted 6 years ago

Hi there, unfortunately, we did have some issues with FedEx over the weekend, however, we are working everything out as quickly as possible. Your order will be delivered to you tomorrow. We do apologize for any inconvenience.

Posted 6 years ago

“I can’t rate your juices as my delivery scheduled to arrive at my office today never arrived. I purposefully waited till 6:30pm, but no juices!! I will not be back till Monday morning, so even if the juices are delivered tomorrow, they will be spoilt by the time I get to them. Left a voicemail to your customer service number at 6pm but have not heard back. Extremely disappointed”

Helpful Report

Posted 6 years ago

Hello Sandra, our sincere apologies. We did have an issue in the shipping department, however, we are working to get everything fixed as soon as humanly possible. We are terribly sorry for the delay. Your order is still in the warehouse, so your juice will not be thawed when it gets to you. We are sending your order out today for delivery tomorrow. Again, our most sincere apologies for the inconvenience.

Posted 6 years ago

“My order was to ship yesterday and it still has not. My order of two cleanses and a protein pack had a delivery date for tomorrow and I highly doubt that’s going to be the case. I really do enjoy these cleanses but this is probably the third time there has been an issue in one way or another when placing an order. I received an email asking for a review on the product which I am yet to receive, which is annoying.”

Helpful Report

Posted 6 years ago

Hi there, our sincere apologies for the delay in shipping. Unfortunately, FedEx was having some issues. I looked at the tracking and it says your package was delivered. Please email me directly at support@rawgeneration.com if you still have not received your package.

Posted 6 years ago

“Hi . We have ordered the juices more than a year and always have the right order. But this time when I have made the changes to the order I still received the original which I did not want . Now I have a surplus of juices that I don’t need and the ones I need I don’t have . Very frustrating and I am thinking to stop all my order completely. I hope this will go to the right channel and they can make the changes to my order. Respectfully. Your customer. Thanks”

Helpful Report

Posted 6 years ago

Hi there, I spoke with your husband yesterday. We are sending out a replacement for you today :) Sorry for any inconvenience.

Posted 6 years ago

“Overpriced shipping and overpriced payment plan juices.”

Helpful Report

Posted 6 years ago

Hi there! We do apologize for the high shipping cost. We suggest also checking us out on Amazon.com for a set price and free shipping no matter where you live! Because you live in Colorado it is extra pricey to ship it all the way out there, so ordering on Amazon would more than likely be more value to you!

Posted 6 years ago

“I was excited for this and loved the website/blog however I was let down with the juices staying rock hard frozen for an extra 5 days and the lack of help from customer service upon sharing this. I really wanted to like this but had a bad experience and was disappointed.”

Helpful Report

Posted 6 years ago

Hi Taylor, I know we spoke yesterday. I just wanted to apologize again for your juices not defrosting. As I said, refrigerators are sometimes too cold for thawing, in the future I would leave them on the counter to thaw, and then put them in the refrigerator once completely thawed.

Posted 6 years ago

“I preferred my juice on Sunday i received an email that it shipped on Sunday and as of now I haven’t received it which concerns me since it was shipped frozen. I will wait to see if I receive it and if it’s thawed”

Helpful Report

Posted 6 years ago

Hello Julie, Our sincere apologies, but unfortunately we cannot ship anything over the weekend, this order went out on 10/3, and is scheduled to be delivered on 10/5. Here is your FEDEX tracking # 787932050164. Please email me directly at support@rawgeneration.com if you have any other questions or issues,

Posted 6 years ago

“Was to be delivered on fri the 8th. On the 7th I emailed Raw letting them know and asked to have box of 30 re routed to my home. I was told "that can't be done" I went on the Fed Ex site and saw my box of 30 was in Orlando which ment to me that it still needed to be shipped to Tpa and was not already on the Tpa truck. I was told another order would ship but no word on that.”

Helpful Report

Posted 6 years ago

Hi Joe, I did speak to you this morning. Your replacement package went out today.

Posted 6 years ago

“Not arrived yet”

Helpful Report

Posted 6 years ago

Hi Jill, your order was shipped out on Tuesday for delivery tomorrow, 9/8. Your tracking number is 787611515620 via Fedex. If you have any further issues or concerns please contact me directly at support@rawgeneration.com. Thanks!

Posted 6 years ago

“So far awful because they wouldn't ship to my apartment and they were out of two kinds of juices and they told me sat it would be there and it is Tuesday with no juice!”

Helpful Report

Posted 6 years ago

Hi there, please contact us directly at support@rawgeneration.com. We would like to learn more and hopefully rectify the situation. Thank you!

Posted 6 years ago

“I would love to send a glowing review but it's been exactly a week and I haven't received anything yet! I only wrote something because they felt to ask me before checking to see if I (a new customer) received my product yet! So yes at least a week of delivery! But I still have high hopes! I paid like $40 dollars for shipping and it still takes a week or more! I can honestly say NOT SATISFIED, but I hope the product is better then their means to ship”

Helpful Report

Posted 6 years ago

Hello Harlene, Our sincere apologies, about the wait, typically depending on where you are located it could take anywhere from 3-5 business days to process and 1-3 days to ship. In the future, If you would like to receive your product on a certain day, please email me directly at ali@rawgeneration.com and we would be more than happy to do that for you. I have here you received your product on 9/2, did you receive?

Posted 6 years ago

“I placed my order a week and a half ago and it still hasn't even shipped yet....”

Helpful Report

Posted 6 years ago

Hello Cassandra, Our sincere apologies, for the wait. This order is scheduled to be delivered on 9/2. Your FEDEX tracking # is 787564752414. Next time if you would like a specific date, please contact us and we would be happy to schedule it for you. Enjoy.

Posted 6 years ago

“Never ever again. Once you have drank the Beet, Carrot and Kale the others are chalky and just unacceptable. I have done Juice Cleanse before and this is the first and last time I order RAW Generation.”

Helpful Report

Posted 6 years ago

Hello Richard, Apologies, you did not like the nut milks in the protein cleanse, we do have other cleanses that do not require the nut milk in them. Please email us at support@rawgeneration.com if you have any other questions.

Posted 6 years ago

Richard, please contact us directly at support@rawgeneration.com.

Posted 6 years ago

“I am on day 4, and I'm not sure if I can drink one more drink. I LOVE veggies and fruit and juice at home often. I wanted the convenience of bottled juice, but never again. They are horrible tasting. Huge waste of money.”

Helpful Report

Posted 6 years ago

Hi there, please contact us directly at support@rawgeneration.com.

Posted 6 years ago

“Messed up multiple orders, and then didn't send the correct juice or didn't tell me one was discontinued.”

Helpful Report

Posted 6 years ago

Hi there, please contact me directly at support@rawgeneration.com.

Posted 6 years ago

Raw Generation is rated 4.4 based on 3,808 reviews