Raw Generation Reviews

Name: Raw Generation
Address: 309 Morris Ave, Long Branch, New Jersey
Rating: 4.41

4.4 Rating 3,791 Reviews

86 %

of reviewers recommend Raw Generation

4.4

Based on 3,791 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

7323208134

Location:

309 Morris Ave,
Long Branch
New Jersey
07740

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Raw Generation 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The juices tasted awful and I became disoriented on the second day, so I stopped drinking them. Also, my bowels are still not normal one day after stopping the program. This treatment is too extreme.”

Helpful Report

Posted 5 years ago

Hi there, we're sorry to hear that you didn't enjoy your juices. More often than not, when our diets are laden with an overabundance of processed and artificial foods, it taints our ability to taste and enjoy fresh fruit and vegetable juices in the way that nature intended. We hear lots of feedback from customers who do not initially like the taste of fresh juice but grow to love it once they've detoxified their bodies and become accustomed to juicing. What you are experiencing sounds like detox symptoms. The more toxicity that is present in your body, the more intense your symptoms will be. Check out this blog which details 9 common juice cleanse symptoms, what they mean, and what to do about it to avoid this happening in the future: https://www.rawgeneration.com/blogs/healthy-lifestyle-blog/juice-cleanse-side-effects-symptoms

Posted 5 years ago

“I purchased the protein cleanse in hopes of losing a few pounds before vacation. My cleanse arrived completely THAWED. I contacted customer service and they told me to discard the cleanse because it was contaminated and they would send me a new cleanse. That would not work as I was leaving for vacation. They refunded me a small portion of my money that I as wasted on this product. When asked why they would only refund a portion they stated it was because they offered to ship me another box and would not refund shipping charges even though they guarantee their product. BE CAREFUL ORDERING - YOU MAY NOT BE GETTING WHAT YOU ASK FOR. I will be contacting the BBB regarding this transaction and recommend others do the same.”

Helpful Report

Posted 5 years ago

Hi Amy! I am sorry you feel so strongly about the situation. I did apologize many times and said I would pass the question along to my superiors and let you know when they made a decision. It is not in our policy to refund the shipping charges, the policy is to refund on the product only. I did bring this to their attention and was just waiting for an answer back, as my superiors are extremely busy. Please contact me DIRECTLY at amanda@rawgeneration.com.

Posted 5 years ago

“i take for 3 day and i dont lose any pound”

Helpful Report

Posted 5 years ago

“I did not lose any weight and I did not feel any better after doing the cleanse.”

Helpful Report

Posted 5 years ago

“RAW Generation is reluctant to get orders out in a timely manner. Shipping takes over a week and a half to receive. No pleased with my experience with this company. Will not try again.”

Helpful Report

Posted 5 years ago

Hi there, unfortunately, because of your transit time, and the fact that you ordered on a Wednesday at 8:30 at night, it is impossible for us to ship you an order before the following Monday, which is notated on the website. Unfortunately, also this week, today Monday 5/28 is a holiday, so that added a bit of time as well. Unfortunately, because of your location and the time of your order, there is absolutely nothing we can do to get your order there any faster, but we do apologize for any inconvenience. Your order has been canceled and refunded. Have a wonderful day.

Posted 5 years ago

“I would not recommend. The juices were difficult to drink.”

Helpful Report

Posted 5 years ago

Hi there, please contact me directly at amanda@rawgeneration.com so I can discuss a way to make your experience a better one :)

Posted 5 years ago

“Ordered 2 sets of the keto cleanse juices and they made me vomit. These were horrible tasting. I really would like a different cleanse with the amount of money I spent”

Helpful Report

Posted 5 years ago

Hi there, please contact me directly at amanda@rawgeneration.com. I would love to discuss a way to make your experience a better one :)

Posted 5 years ago

“Please refer to your records of my previous emails and the one voice message I left indicating I was frustrated. I received one final RUDE email from customer support Amanda which tipped me to post my frustration to social media. As a result I posted the below message to my Facebook account which explains why. If someone from management would like to talk to me in person, I would be happy to discuss further. May 9, 2018 "Tis true.....Sometimes you have to do it .... you have to RESPECTFULLY tell a person or a business "I'm leaving" or a/k/a "go f*ck yourself.” and be GOOD WITH IT. In this case, I told Raw Generation Juice Company I will be taking my business elsewhere. In my scenario, it was ultimately due to a lack of proactive communication on shipping delays which negatively impacted meal planning and Sean's travel schedule, miscommunication due to Raw Generation's lack of product itemization on the confirmation email, and a rude email from a customer service rep named Amanda (see her email below) telling me she "would have" refunded me $20 for my inconvenience on a $149 order IF I had not decided to tell her I was taking my business elsewhere for their lack of professional standards. Since she "OFFERS" the refund AFTER I indicate my TOTAL FRUSTRATION, and does not attempt to apologize, I guess the dig is supposed to be a slap on my hand. To bad for Raw Generation...... I don't think this rep realizes that the measly $20 credit does not account for the multiple future purchases of $149 they will no longer receive. Nor does she realize that there are other raw juice companies out there that I have YET to try. Nor does she realize that I DON'T NEED TO PURCHASE JUICE. I mean seriously .... it's ONLY juice.So THANK YOU Raw Generation for allowing me to express myself!!! HA HA HA HA HA Feels GOOD!!!! "”

Helpful Report

Posted 5 years ago

Good, glad it made you feel good considering that wasn't at all how the email was meant :) I told you I would have just refunded you and you didn't have to threaten your business or be for lack of a better word extremely rude to a perfect stranger who apologized over and over again for the inconvenience. Glad this review made you feel good though! It's been a pleasure! :)

Posted 5 years ago

“Most of my juices contained at least 35 grams of sugar. This is not healthy to do a cleanse using only these juices. My reccomendation for anyone who wants to drink juice is to buy your own juicer, instead of paying 120 for these...”

Helpful Report

Posted 5 years ago

Hi there, With all the concerns around SUGAR in our diets being brought to light, this is a valid concern amongst juicers. This is because juice, when found in the grocery store, i.e. your standard pasteurized apple, cranberry, orange juices, IS straight-up sugar water. It has been processed in order to keep it from spoiling, but in the process, loses all of its nutritional content. It's a common misunderstanding that because added sugars are bad, the same must apply to fruits, which also contain fructose. However... this is completely wrong. Fructose is only harmful in large amounts and it is almost impossible to overeat fructose by eating fruit. NOTHING is EVER added to our juices. It is fruit and veggies and nothing else. When focusing on the idea of taking in more carbohydrates (even natural ones found in the fruits that are juiced) is, it’s a matter of balancing your macronutrients. For instance, since you won’t be taking in the regular amount of fats and protein you would while not on a cleanse, it allows your body to process more carbs— especially without the fiber. If you are still concerned with balancing your blood sugar levels, consider drinking our juice as a supplement to your diet full of vegetables, healthy fats, and protein.

Posted 5 years ago

“Very dissatisfied with the taste of all the juices.. sorry, but we couldn’t finish the 5 day cleanse.. can we mail back the rest of the juices and get our money back?”

Helpful Report

Posted 5 years ago

Hi there, please email me directly at amanda@rawgeneration.com

Posted 5 years ago

“I could not finish this cleanse, I’ve successfully completed two other from you guys and was very satisfied. This particular cleanse was just way too thick and all of them tasted off. I ended up trashing it all after the second day.”

Helpful Report

Posted 5 years ago

Hi there, please email me directly at amanda@rawgeneration.com. I would love to speak with you and see if there is any way I can make your experience a better one :)

Posted 5 years ago

“That is some nasty tasting stuff!! I can suffer through drinking it, but man that’s awful!!”

Helpful Report

Posted 6 years ago

“My partner and I have done juice cleanses in the past. That being said, we did not experience any detox feeling of flu-like symptoms and sluggish with lots of bathroom breaks. In fact, neither of us went to the bathroom once during our cleanses. 2 weeks later and we're still less regular than we were prior to the cleanse. Good thing we had a discount code but even with that such a scam waste of money.”

Helpful Report

Posted 6 years ago

“I have done juice cleansing before (even through RAW Generation) and they have always been tasty and pleasant to drink. The keto cleanse was much different—missing that very pleasant taste and the juice would gum up around the lip after shaking. Very disappointed as I was only able to finish one day out of five. I wish that I would have ordered the skinny cleanse instead :(”

Helpful Report

Posted 6 years ago

Hi there, please contact me directly at amanda@rawgeneration.com and I would be happy to discuss a way we can make your experience a better one :)

Posted 6 years ago

“You guys need to step up your delivery time. I ordered juice from another company and received it way sooner than this company.”

Helpful Report

Posted 6 years ago

Hi there, our sincere apologies, our company is growing rapidly and we do everything we can to fulfill orders as fast as possible. We have notated on the website upon purchase that processing time can take up to 5 business days. Again, we apologize for any inconvenience and appreciate your feedback.

Posted 6 years ago

“Never got it on Friday as promised”

Helpful Report

Posted 6 years ago

We do apologize for the inconvenience, your order was shipped out on Thursday scheduled to arrive on Friday, but for some reason, it was held an extra day in transit with FedEx. Please contact me directly at amanda@rawgeneration.com and I can see if there is anything I can do to make the experience better. Again, we apologize for any inconvenience.

Posted 6 years ago

“I was not at all happy with this product. It did the exact opposite for me as what the website claimed it was suppose to do. I was so bloated and so constipated I was in pain. Had to take laxatives for several days just to get some relief.”

Helpful Report

Posted 6 years ago

Hi there, we are sorry to hear about your experience. If you are a first-time cleanser, it's essential that you ease your body into the cleanse and take steps to prepare for a few days before. You should avoid dairy, grains, fried or processed foods, sweets, artificial creamers & sweeteners, soda, & alcohol. Otherwise, it's not unlikely that you will shock your system and experience detox symptoms. To learn more about what your symptoms mean and how to avoid them in the future, we suggest checking out this blog post: https://www.rawgeneration.com/blogs/realresults/9-common-symptoms-during-a-cleanse There are a few simple things you can do to greatly improve your cleanse experience and the results you are looking to achieve. More details here: https://www.rawgeneration.com/pages/preparing-for-a-juice-cleanse

Posted 6 years ago

“Juices were not good. Could not drink more than a few sips of all the flavors. I was so bummed!”

Helpful Report

Posted 6 years ago

Hi there, we apologize that you did not like what you received. Unfortunately, I have no verification of order for this review, if you would like to contact me directly at amanda@rawgeneration.com, I would be happy to look up your order and see what I can do to make your experience more enjoyable.

Posted 6 years ago

“I was supposed to receive it yesterday, but it never arrived.”

Helpful Report

Posted 6 years ago

Hi Erica, unfortunately, due to weather conditions, it seems some packages that were supposed to be delivered on Saturday were not, and are in transit to be delivered tomorrow. The juice will be fine, as it is shipped in an insulated box that is designed to keep the product frozen for up to 4 days in transit. Feel free to contact us at support@rawgeneration.com if you have any further concerns :)

Posted 6 years ago

“I ordered 54 juices and only received 36. Less than thrilled about this error.”

Helpful Report

Posted 6 years ago

Hi Jessica, we are more than happy to correct the problem for you! We apologize for any inconvenience. Please email us directly at support@rawgeneration.com and we can send you the juices you are missing.

Posted 6 years ago

Raw Generation is rated 4.4 based on 3,791 reviews