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Raw Generation Reviews

4.4 Rating 3,791 Reviews

86 %

of reviewers recommend Raw Generation

Company Reviews

Product Reviews

4.4

Based on 3,791 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

7323208134

Location:

309 Morris Ave,
Long Branch
New Jersey
07740

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Raw Generation 5 star review on 29th April 2024

Raw Generation 5 star review on 24th April 2024

Raw Generation 5 star review on 24th April 2024

Raw Generation 5 star review on 1st April 2024

Raw Generation 4 star review on 22nd January 2024

Raw Generation 5 star review on 16th January 2024

Raw Generation 5 star review on 16th January 2024

41

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my juice over 3 weeks ago and it still hasn’t arrived. Finally received a shipping notice 2 days ago. Tracked my package and it says it should be here in another 2 days. Seems like a ridiculously long time to ship it initially and then it is expected to remain frozen until ready for use, pretty difficult when it takes 4-5 days to arrive!”

Posted 6 years ago

Hi there, you ordered your juice on 2/17, which was a Saturday. Weekends and holidays do not count as business days. The normal processing time is 3-5 business days, plus 1-3 days transit time depending on your location. You are a 3-day transit, your order was shipped on Monday, 2/26, which was the 5th business day. It is in transit now scheduled to be delivered today. The FRESH juice is shipped in a specially designed insulated box that will keep it frozen in transit for up to 4 days if something happens with FedEx and your package is not delivered. Your juice will be frozen when it gets to you. If you have any other questions or concerns, please email me directly at support@rawgeneration.com We apologize for any inconvenience or incorrect expectations.

Posted 6 years ago

“I received an order last week, but I didn't place it. I must be on some sort of subscription. I sent you an email trying to cancel it, but I received no reply. I also do not have an account to log in to your site. Please send me some sort of response and a confirmation of my account being closed.”

Posted 6 years ago

Hi Tifani, it seems that when you placed your order back in November you signed up for an every 12-week subscription. I went ahead and made sure the subscription was canceled so you will not receive any further shipments.

Posted 6 years ago

“I bought the cleanse from Group-on. I learned that the shipping was more than the product I bought on Group-on. I was even more frustrated that I had to order my bottles separate. I had to call Group-on because the cost of shipping was way more than I was told on your site. Group-on was able to go in and help me with this issue. Still the shipping was way too much. I have never paid so much for shipping. I only had the money to pay for the shipping for one set. They have not arrived yet. They should have arrived by now. I will have to wait for my next check to buy the other set. My husband and I were going to tackle the cleanse together but because the cost of shipping we will not be able to do this. I will save and get the other cleanse shipped next month. I will not go through you again. I will just go to a heath food store.”

Posted 6 years ago

Hi there, unfortunately, the shipping costs to UT are very expensive. This is due to the product being perishable, frozen, very heavy, shipped in a specially designed insulated box, and also must go express to arrive to you in enough time to keep the product frozen in transit. Unfortunately, we can only ship express packages on Mondays and Tuesdays, so this also adds to the weight time. Your order is in transit now and is scheduled to be delivered tomorrow. As far as future orders, we also sell our products on Amazon.com for one set price and free shipping no matter where you are located. This would save you some money in the future. Please contact me directly at amanda@rawgeneration.com and I would be more than happy to discuss the issue with you further. Thank you!

Posted 6 years ago

“The fruit and vegetable juices are fine. The protein juices have a terrible taste. I had to throw away. The customer service is a complete joke. Terrible experience having to deal with them.”

Posted 6 years ago

Hi Patrick, we apologize for any inconvenience. I looked back on your conversations and we let you know that it is usually 3-4 business days processing time before shipping, to which you had replied it was odd that you received your first order sooner. Again, we do apologize for the inconvenience, but as our business grows and we get busier, unfortunately, the processing time becomes longer. It also depends on the day of the week something is ordered and the transit time to your location, as we have a very strict shipping schedule due to the package being perishable. We assure you that we produce as much juice as possible every day and clear out our inventory every day with as many orders being sent per day as possible. Again, we do apologize for any inconvenience, and if you would like to contact me directly, please send me an email to Amanda@rawgeneration.com. Thank you!

Posted 6 years ago

“I order on five days ago and I'm just hoping it's still good by the time it arrives. It was suppose to ship two days ago, but now it's not going to be here for another 5 days. My wife order a cleanse from another provider a day after and received her drinks yesterday.”

Posted 6 years ago

Hello, This order is scheduled to be delivered today 2/10, here is your FEDEX tracking # 789643718335. IF you have any other questions or concerns, please feel free to contact me directly at ali@rawgeneration.com.

Posted 6 years ago

“I have not Even received my product yet”

Posted 6 years ago

Hello, This order is scheduled to be delivered Saturday 2/10, here is your FEDEX tracking #, 789643410932. If you have any other questions or concerns, please contact me directly at ali@rawgeneration.com

Posted 6 years ago

“Date was today as per your email. Never received my order. Still waiting.”

Posted 6 years ago

Hello, We apologize for the inconvenience, please contact me directly at ali@rawgeneration.com

Posted 6 years ago

“I haven't received my order yet :(”

Posted 6 years ago

Hi there, I have here that your order was delivered on Saturday. If you have any further questions on concerns feel free to contact us at support@rawgeneration.com

Posted 6 years ago

“The order shipped on Wednesday. It is now Friday and I have not received it. I wonder if the contents are still frozen? Doubt it!!”

Posted 6 years ago

Hello, This order is scheduled to be delivered on 2/10, here is your FEDEX tracking # 789635531637. We pack the juice in a customized cooler, so all juice can go up to 4 days in transit. IF you have any other questions or concerns, please feel free to contact me directly at ali@rawgeneration.com.

Posted 6 years ago

“It took about two weeks to receive it. I got the 7 days cleanse. I could not finish the cleanse. The flavors are horrible i could not chock them down. I do not recommend these. I wasted a lot of money on this cleanse.”

Posted 6 years ago

Hi there, we are sorry you did not enjoy the products you received. Please contact us at support@rawgeneration.com and we would be happy to try and rectify the situation for you :)

Posted 6 years ago

“Hi! This was my first juice cleanse and I really wanted to like it, but I have to say I was very disappointed. I just finished the 3 day cleanse and didn’t lose any weight. More importantly, I didn’tvfeel “cleansed”. I felt tired, hungry, and overall not great. Really wanted to like it, especially because of the price. Needless to say, I won’t try this again.”

Posted 6 years ago

Hello Lyanne, We are so sorry, the skinny cleanse did not work for you. Would you like to try our skinny system on us. Email us at support@rawGeneration.com, and we would be more than happy to get this out to you ASAP.

Posted 6 years ago

“Very high sugar diet not know if I’ll ever drink it.”

Posted 6 years ago

Hi there, we do have options with less sugar content. Our skinny soup cleanse is the lowest amount of sugar intake in any of the cleanses we have :)

Posted 6 years ago

“Todavia no me han llegados los jugos, agradezco este reenvio que me hicieron por el super retraso de la primer orden, pero ya hoy es el cuarto dia, asi que lo mas probable es que nuevamente los jugos ya no esten en condiciones de tomarse y tendre que tirarlos, jamas volvere a comprar nada en esta compañia, estoy muy inconforme con lis retrasos en las 2 ordenes. Tire mi dinero a la basura y ni siquiera pude probar 1 jugo, que desagradable.”

Posted 6 years ago

Hola, contáctame directamente a amanda@rawgeneration.com y estaré más que feliz de darte un reembolso completo.

Posted 6 years ago

“The skinny elixir is awful. I ordered it because I do enjoy the juices from Raw Generation (not the protein shakes) but they have a horrible sour taste.”

Posted 6 years ago

Hi there, please email me directly at support@rawgeneration.com and we would be happy to rectify the situation!

Posted 6 years ago

“I was all set to order until I saw the shipping was $94 for 18 bottles, more than the price of the bottles. Disappointed..”

Posted 6 years ago

Hi there, we apologize for the shipping being pricey, especially if you live on or near the west coast. I just wanted to let you know, that we also sell on Amazon.com for a set price and free shipping. Depending on the product, we sell on Amazon for 45-55% off with free shipping. This may be a better option for you :)

Posted 6 years ago

“Pues todavia ni siquiera me llega mi pedido, definitivamente tardan demasiados dias en hacerte llegar los jugos.”

Posted 6 years ago

Hola, lo siento por este inconveniente. Desafortunadamente, FedEx agregó días de tránsito adicionales a su entrega, lo que dará como resultado que el jugo no sea bueno para cuando llegue a usted. Te enviaré un reemplazo hoy para la entrega el miércoles. Nuevamente, lamentamos cualquier inconveniente.

Posted 6 years ago

“Where is it? Delivery takes too long”

Posted 6 years ago

Hi there, tracking information says your order was delivered yesterday. We apologize for the shipping delay. Unfortunately, we had bad weather stopping us from being able to ship for 3 days which resulted in a delayed shipment. Again, we apologize for any inconvenience.

Posted 6 years ago

“Still have no received the juice- I know there was a delay due to the snow last week but, now once it comes I can’t try it for another two weeks due to travel.”

Posted 6 years ago

Hi there, tracking information says your order was delivered yesterday. We apologize for the shipping delay. Unfortunately, we had bad weather stopping us from being able to ship for 3 days which resulted in a delayed shipment. Again, we apologize for any inconvenience.

Posted 6 years ago

“I purchased product in December. I have it time due to holidays. A week later after the 1st still nothing. I sent an email asking for an update and did not receive a response. I sent another email no response. I stated in going on a trip and wanted to make sure the product had a shipping status. No response. Finally got a shipping number but it's only for the label. The email states it will be delivered in 24 hours. This was as of Monday it's Wednesday and it has not shipped out or has been received by fedex. Sent another email, sure I will not get a email back. Disappointed, feels like a horrible scam.”

Posted 6 years ago

Hi there, we are terribly sorry for the delay. Unfortunately, your label was printed early but we could not send it out right away. We shipped it out yesterday and it is in transit to be delivered on Saturday. Please contact me directly at support@rawgeneration.com and I would be more than happy to refund your shipping costs for the inconvenience.

Posted 6 years ago

“I never received my order that I Place on 12/31”

Posted 6 years ago

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Raw Generation is rated 4.4 based on 3,791 reviews