“I love my rower! However, it did take 7 weeks instead of the proposed 4 weeks to get to me... and then there was a faulty piece. Per one of your support people’s suggestion, I directly contacted WaterRower and drove an hour and 15 mins to Warren RI to have them replace the piece. Not ideal, but no way was I giving up on this rower after waiting so long!”
“They provided my wife and I will helpful answers to our many questions. We don't have experience with rowing machines and having a real person available to answer questions sealed the deal for us.”
“I am loving my Keiser M3i Bike....totally awesome!! Thank you! It took a while for me to decide, but I am soooooo glad that I did. I am still awaiting for the arrival of the Heart Rate monitor and the mat.....the only reason for the good instead of excellent!!”
“Thanks for keeping me informed about the delay in shipping my water rower. I also asked about purchasing a treadmill(like those I use at Orange Theory) at a reasonable price and you never got back to me. Matt Likens”
“Love the cycle. Despite a few hiccups, misunderstandings and nuances with COVID-19 delays....We are very happy with the product and efforts made on behalf of Recovery For Athletes to get this to us in a timely manner.
Thank you for that,
Troy”
“I don’t know yet, the bungee cord broke after only 8 minutes the first tine using it! Needless to say I’m EXTREMELY disappointed!!! I was told another one is being sent to me but I don’t have it yet. With that being said, it did ship out the next day after ordering it and I was told the bungee cord went out the next day after I reported the problem. I only hope the product is as good as the customer service seems to be.”
“I love the Machine but this sleeve was to expensive.
Just had surgery spent thousands of $$$’s and then having to drop $420.00 more??
Need to make it so the average American can afford it.
Thank you,
Sheila Rathburn”
Hi Michael,
We are working on getting the Mat and HR monitor to you. We wanted to make sure to get you the machine in a timely manner as the Mat was on backorder and did not want you to have to wait for that to ship with it.
