“I ordered Thera body compression boots and less than six months after I bought them they stopped charging. I started sending emails to the company and asked for replacement. They reached out to the manufacturer and said that what it would get done is now the end of May and nothing has been resolved. They don’t even respond to my emails anymore, I have also reached out to the manufacturer and they will not respond either. They say that I have to go through your company. I’m extremely disappointed. I’ve never had a company. Give such bad customer service and warranty. There has been no attempt to resolve this Valerie Compton.”
“I ordered aBreath Belt and the bill showed up on the Recovery For Athlet for $159.00 I am not sure where my items is at. I tried to call and no reply. I am going to have my bank cancel the payment. Very sad story, they are good in front, but once it's paid they could care less.”
“I placed an order three weeks ago for Therabody leg compression boots. I continue to get multiple excuses on why it has not been been shipped yet, even though they advertise quick shipping and in stock on their website. I try to support small businesses over Amazon, but do not use this company.”
“I purchased a $4,000 massage chair from this company only to have it show up weeks late and damaged. Once they set it up they realized it was missing the internal air hoses. They took it apart and left. A new chair showed up over a month later which was also cosmetically damaged. Once they set it up they realized this chair was too broken and had many features that did not work. I worked with their horrible customer service (Hayes) who sent parts for it to be fixed. This took over a month and when the tech came to fix the broken parts, he left and my chair doesn’t work.
It will turn on then freeze.
I cannot get any help from Recovery for Athletes and spent 4k for a broken chair. I am
taking action in other ways to get this resolved. DONT TRUST THIS COMPANY”
“Not a reputable company. Purchased an expensive spin bike which started making a horrible clanking noise after 6 months-unrideable. No help from company. I am 110 lbs. and only rode it about 3 times a week for 45 min. I strongly recommend you buy your spin bike elsewhere.”
“Order placed for BASI equipment 8 weeks ago and despite claims and false advertising that shipment would be within 2-3 weeks the sales staff is unresponsive. Still pending and product was already paid for. Highly advise not to order from these people.”
“I cancelled my order (cable machine) and was told that it was fine because the order was showing as “unfilled” on their system. A few hours later, I get a tracking order that it was shipped (surprise, surprise). I call to tell them I cancelled it prior to this shipment so I didn’t want to be responsible for shipping this item back. They said it was fine and they’ll take care of it. They kept saying they would return my call, but I was the one always reaching out. The item arrived at my house yesterday. Today, they send me an email stating that they never cancelled my order since it had been shipped. They never refunded my credit card, and now they’re also telling that I need to pay for this to be shipped back. Shady business practices. Do not buy anything from them.”
“Extremely disappointed with this company. I called before ordering an item to confirm the item was in stock. They assured me it was. Ordered the item and then waited a week for them to tell me the item they said was in stock actually was not in stock. Word of advice…go directly through Water Rower and don’t waste your time with this middle man.”
“Bought the chair online with ease, but the shipping company they used was nightmare! Did not get a call from the shipper for the longest time. So, I e-mailed Recovery for Athletes for the shipper's number numerous times and for some reason they would never give it to me. Then I get a call from the shipper, the date it set, and then at the last minute they cancelled.
Next, the new date is set and the shipper/mover won't help with taking a piece of the chair. Recovery for Athletes, "They should have, you have white glove service."
Next, I request a Saturday delivery and then another, almost 2 weeks goes by with me on top of it, again asking for the sipper's number from Recovery for Athletes, and crickets. Then, I see it is on the text from the shipper. I push hard to get the date set, I do.
Not trusting the "White Glove" service, I hire a certified technician to disassemble the chair in stages so it can fit through my narrow doorway. My window, 8am to 12pm Saturday but since I am the only Saturday delivery, I request 10am. 11:45am, shipper, "My guy didn't show up." What! I lose it and hang up. I have to pay the technician on my side $165 for the hour regardless.
I e-mail Recovery the same day, 6/25/22 to cancel the transaction and refund me. I get a "let me look into what happened" stall e-mail a few days later. I respond, "Just refund me." Two days later, another stall e-mail. Now, just crickets. So, I did a chargeback. The Saturday delivery was apparently an extra $650. Recovery offered to split it, so I did. IF there was any chance of them doing what they were supposed to in this situation, wouldn't they have at least refunded that $325 plus the $170 extra for the "White Glover" service? I run a business and to avoid bad reviews like this I handle these situations immediately because I know I might have a customer that will do a chargeback or a bad review or both. And even warned them earlier in the day, let's resolve this so I do not have to do a chargeback on you and crickets.”
“Bought a product from this company Dec 25, 2021 but until now (Jan 24, 2022) the order isn't delivered. Been sending messages to them but nobody's answering the inquiry.”
“I ordered a boot and a hose one week before knee replacement surgery. They are very good at charging me but they are terrible about shipping the items like they said they would. Ice is a huge part of recovering after knee replacement so I ordered the items one week before surgery. It’s almost been two weeks and I still haven’t received the items I need to ice my leg.
Not happy.”
“I ordered a $4,000 Chair from Recovery for Athletes. I then received a notice that it had been shipped to a location about 3 hours from me. Then everything stopped. I have not been able to contact the manufacturer and haved called Recovery for Athletes at least 4 times to ask where it is. Each time they promise to look into it and get back to me the same day. Never have received a response from them . Very flakey customer service. This has been going on for more than a week since I was notified it was shipped.”
“They don't have the items in stock, they simply order for the manufacturer when you place the order. They don't specify this, they actually said that the item was "In Stock and Ready to Ship". Bought an 1400$ compression pants and the order still hasn't shipped 12 days afterwards. I've tried to contact them several times with no response. Now they say they will ship it on January (3 months after completing the order). They still cant provide an exact date. They are telling me this 12 days after placing the order and after the discount is not offered any more on other sites so I am either stuck with them or I must pay the full price elsewhere. Extremely disappointed with this experience. Had I known, I would have never considered them.”
“Placed smart watch in cart for purchase, due to personal emergent situation did not finalize purchase. Next morning attempted to complete the online purchase, to find price was significantly higher. Called (3x) CS number during business hours, received message stating they were closed.
Called next morning to request help. CS stated "sorry, they were not able to offer the watch at the cart price because the sale ended".
Nice way of saying, sorry about you're luck.
Lesson learned... don't have personal emergencies.
Going elsewhere with my $900.
Try to stay away from this place if you have any ideas if they'll take care of customers, they WON'T!”
“6 weeks since my order and still nothing has shipped and no follow up on when I should expect it. The very same item is still listed for sale on the site with 'In stock and ready to ship!' shown in the description. When calling support, it usually disconnects on hold after a few minutes. Find another place to buy from. There is no shortage of competition.”
“4 Months later and I still have not received what I ordered **BUYER BEWARE THESE FAKE REVIEWS**
I ordered a phone holder for my Stages cycle bike on 3/7/21 I waited two months for the item to arrive only to have the wrong item shipped (thanks for the paper weight). I emailed to receive a blanket response a few days later, apparently the wrong item was shipped to a number of folks that ordered the same item. The email stated they would ship out the original and intended item in 2-3 weeks, that was on 4/19/21 so going on another two months and I still have not received the item I ordered. My last two emails have received no response, I would highly encourage anyone reading this to order elsewhere unless you like waiting 4+ months for your item to arrive, and who knows if I will ever actually receive this...”
“I waited 6 weeks for my product. Then they sent me USED equipment! They didn’t even include my whole order! It was obvious the equipment had been used. There weren’t any instructions in the box or literature on the product. This is a total scam!!!”
“Bought the Air C plus heat air compression and leg massage. There is no leg massage at all. It just pumps up with air and deflates like a blood pressure cuff. I now want to return it and I am going to be charged a 20$ restocking fee and need to pay for shipping. This is why people go through Amazon! Not impressed and the "Leg massage" doesn't exist. Total false advertising.”
