“Our machine took quite a while to arrive (6 months) and I probably would have preferred more updates, but they did always respond when I emailed, and finally we did receive our machine and we are happy with it.”
“Purchased a Garmin Fenix 5 plus from Recovery for Athletes. Recovery for Athletes processed and shipped the product quickly with great communication and tracking. Happy with Recovery for Athletes attentiveness. The product, however, arrived with a completely depleted battery (not ideal for Iith-ion) and a nonfunctioning alt/baro sensor. Returned to Garmin for replacement.”
“In general pre-sale service was good -- prompt communication. I subtracted one star because the sales person fibbed about having this "in stock". It was actually shipped direct from the manufacturer and not "in stock" at Recovery for Athletes.”
“Seems like a good company. Was stoked to get the Fenix 5 plus on sale and very happy with my purchase. Item shipped quickly and showed up when expected. If you don’t have a garmin watch I’d highly recommend.”
“I had great experience with Recovery for Athletes. It was easy to order. The website had accurate inventory and estimated lead time for my rower. Their customer service was very responsive when I reached out for an update, and my rower arrive earlier than expected. I would order from them again!”
“The experience through all the process was good. I just got one question, where can i find the warranty for the product i purchased.
The theragun pro i purchased works great, but the batteries last much shorter than it says even though i charged them carefully as specified.”
“10 days later and I still haven’t received my order. Quick responses when I inquired about the shipping, but tracking finally showed up 2 days ago. I would of given 5 stars with timely shipping. Thanks”
“All good, had a nice experience. Only one suggestion is to offer options with shipping for people who may want something sooner. Don’t get me wrong, free shipping is great but having an offer to get it sooner is nice.”
Posted 3 months ago
Hi Vipul,
Your order was placed and shipped out on the same day. Due to the holiday rush, we cannot offer expedited shipping. It is unfortunate that we could not meet your 5-star service.
“The website promised fast shipping, but it took over two weeks. Other than that all is good. Just wish they were more upfront about shipping.”
Posted 3 months ago
Hi Rachel,
Apologies for the delay that Thanksgiving put on your order. Your bike was shipped from California on the 18th and since you are on the East Coast + Thanksgiving holiday it took a bit longer than normal!
“Read this to the end. I originally slammed Recovery for Athletes with a one-star review because they asked me to review the bike before I ever received it (I now believe the request was generated by an automated program). I then got multiple reminders to review it after they said I had received the bike, when in fact all I had received was the floor protector and the heart monitor. I was pissed and sent Jared (one of the Recovery for Athletes founders) a pissy email and voicemail, but to be fair to him and Recovery for Athletes, they kept their cool and stayed in touch. I initially ordered from them because I want to support small businesses and hoped for better service than I might get from Amazon or Keiser. I got off on the wrong foot with RfA, but the bike arrived 6 hours after the mat and heart monitor, it was in good condition (even though the box looked like hell) and the bike (so far) is awesome. The only reason I am withholding one star from this review is because they need to fix their automated requests for reviews. Other than that, I think RfA is probably a 5 star business and I look forward to buying from them again. The main reason is because there is a human on the other side of the country who actually bothers to read the nasty review I left and cares enough to explain why the bike arrived after they asked me to review it. Peace, Jared. I am not as big of an A-hile as I might have sounded. Have nice day. :-)”
“I am very happy with my water rower. The only reason for the lower score was communication on the timing of when my unit would ship. It was suppose to ship in early August and did not ship until early November. I only received updates on the status when I emailed requesting an update; I wish they had proactively updated the status for me.”
Posted 3 months ago
Hi Katherine,
Thank you again for your patience! Obviously, this delay was very unexpected and we will make sure to do better with communication in the future!
“Well I love that I received the kit and the Bluetooth connection, but I haven’t received the rower. Apparently waterrower is shipping rowers later. I guess there was some miscommunication because I thought everything was shipped but apparently they are readying my order for the rower itself. I sort of chalk this up to water rower than recovery. Recovery has been responsive to my chat requests for information.”
“Arrived after an internal processing error led to an error one ous confirmation of delivery. The CEO reached out to remedy the matter. Fairly simple to assemble. Bluetooth app needs integration work to flow to Apple Health and diet/calorie counting apps.”
“I love my rower! However, it did take 7 weeks instead of the proposed 4 weeks to get to me... and then there was a faulty piece. Per one of your support people’s suggestion, I directly contacted WaterRower and drove an hour and 15 mins to Warren RI to have them replace the piece. Not ideal, but no way was I giving up on this rower after waiting so long!”
