“I DONT KNOW HOW I LIKE THE BIKE i am still waiting for the tools to put it together. I would have to say the process was a bit off . Couple of things when you order a bike and you send an email saying 2 to 5 days ships you should change that message for me it was almost a month . i would have not ordered my bike if I knew that info. You should state we are back ordered could take up to a month to ship because of cover!9 and let people know. I know its a great product but the whole process was not great.”
“When I ordered my bike I was told it would be delivered in 7-10 days. I received my bike on the third week from date of purchase. I was also told the bike would arrive assembled, it arrived un-assembled. I had to wait for fa technician to come to my home to assemble the bike. I have yet to receive the heart monitor that was also promised. I also asked if a manger could call me and I am still waiting for that phone call. The bright side to this experience was your CS team Hayes and Rick.”
Posted 8 months ago
I am sorry about your unsatisfactory experience. I will say that your bike was purchased on Friday, May 15th and it was shipped out on May 26th. This was accurate within the 7-10 business days that we told you upon purchasing. We also told you that we would be sending a tech to assemble it for you and we tried to schedule it as close to the delivery date as possible given the COVID-19 circumstances.
“I love my new bike. As a small female carrying it inside and putting it together was really tough and a bummer that it couldn’t come constructed but that’s reality right now. That being said, I was promised a repair kit because it wasn’t coming constructed and it did not come. I was also told I would get a mat and stretch pads and was not provided those. I called and emailed and was told they ran out of both which is a major disappointment.”
Posted 9 months ago
So glad to hear you are enjoying your bike! In regards to the accessories, please send us another email because we have the mat and monitor in-stock now and just need to know the best address to send them to :)