“I purchased the Stages SC2 bike and received it 2/12/2021. It arrived damaged. I sent photos and details to Recover for Athletes customer service. Today is March 19, 2021 and the bike is still not usable. RFA customer service is elusive at best. The shrugged it off to Stages for them to handle it, but didn't set up a ticket or just didn't actually contact them when they said they did until weeks after I informed them of the damaged bike 2/12. Did Recovery for Athletes offer me any assistance? No. Did they offer me a discount or replacement? No. As of today I've been contacted by Stages Cycling and the parts are being sent to a tech who will install them--henever that will be. This was my first, and now last purchase from Recovery for Athletes. I took a chance on them, read their about page and the why buy from us page, "Here at Recovery for Athletes, we pride ourselves on putting the customer first and providing world-class customer support. Well, everyone says that, so what makes us different? Well, there’s many reasons. First, our founders are professional athletes, having trained in their sport for many years and having used the best recovery equipment along the way. We believe in our products and we know they won’t disappoint. Second, we make our best effort to make sure you receive absolutely everything you need and then some. We’re always a quick phone call or email away. Give us a ring and you will never look back on your decision to purchase from us." --I do wish I purchased elsewhere.”
“Although I received most of a new Neon Pro V Rowing Machine in a flimsy, plain cardboard box, Recovery for Athletes (RFA) did not recognize this was a problem! My husband with PD needed a rower at home ASAP, so I just took photos and assembled it for him, hoping it would work. It did, so no one at RFA cared if someone else had once owned it and that his First Degree Fitness (FDF) USA distributor had shipped it to us without its original box. Even the 2 accessories that came in the big box with the rower parts were obviously returned items! No one cared but me. I expected much better customer service - from both companies. I am too cautious to ever knowingly take such a big risk by purchasing returned gym equipment, especially when poorly packed for shipping. I do not appreciate that risk being forced upon me by RFA and/or FDF. I received no explanation or apology from either. Since neither company accepted responsibility, it could happen again to someone else. Therefore, I will never do business with or recommend RFA (or FDF) to anyone. If I had more time, I’d report this matter to the BBB for how it was almost totally ignored.”
“This website has been the worst online shopping experience I have ever had in my life. I made massive purchase (over a thousand dollars) for an item that took 4 months to get to me. I spoke to at least 4 different people and sent countless emails. My issue is not the lead and logistics being ruined because of COVID- my issue is the unbelievable lack of responsibility from Recovery for Athletes. At the time that I made my initial purchase the site explained it would be a few weeks so I knew there would be a small delay. However, after that time passed I went back to the same rower I bought and not only was the warning of the time removed (as if it'd be shipped in normal fashion) but it was still allowing people to order the machine. This is insane. I was not compensated in any way - even though I believe I should have been. I was only fed excuse after excuse after excuse. What would have been great to see is a company that took ownership of their misleading website and fraudulent promised delivery time. Yes, there is a global pandemic that is effecting everyone but if you cannot afford to take a hit and compensate people where you have messed up- you should fire your financial staff because you must be holding on by a thread.
I will never be ordering anything on this site again and I plan to blast this review on every platform known to man.
Thank you for the worst customer experience I have ever had.”
“Unfortunately, I don't have a clue. Instead I received a x2 cable. I responded to your emails about the switch twice. Like most of my emails they have gone totally unanswered.”
“My purchase experience has been dreadful. I have been in touch with one of your representatives trying to sort it out. There was confusion about what was in-stock and out of stock; then while discussing which alternative style I wanted I was told that a bench was delivered. I did not received the bench and was charged for it. I will now have to dispute the charge while your representative files a claim with FedEx. Please look into this and help me sort this out. I would either like a credit to my card or to have a bench delivered to me. Thank you”
Hi Paul,
I agree that there was some miscommunication in the beginning in regards to stock availability, however, once we got it all sorted out we shipped the product to you and provided you with the tracking number. It was delivered and signed for at your complex in New Jersey. I recommend asking your neighbors as well as the reception about the delivery because we are showing it was signed for.
