Hi Katie,
Thank you so much for bringing this to our attention. Hayes actually brought up your order in our team meeting today and we will no longer be using that technician in the Nebraska area. Once again, we are SO sorry about this and will not let it happen again.
“You have been great. There was an issue with updates for my initial order, however that's all been sorted out. Everything arrived in excellent condition and is working great!”
“I would love to rate this bike and I'm looking forward to riding it. BUT, i have not received it yet. I will let you know, if it ever gets delivered.”
“These guys are amazing !! after i pay off my purchase will buy some other stuff i need . Best customer service plenty of follow emails if any problems with the mx 80 and mx 55 I purchase . You guys get TWO THUMBS WAY-UP .. IF I HAD THREE THUMBS YOUD GET THAT ONE TOO !”
“We love the rabbit respond recovery system we bought. Staff at the recovery for athletes are wonderful answering questions. The product came within a few days. Made it right before Christmas. Thank you happy new year”
“I am very pleased to have purchased my Keiser M3I from Recovery for Athletes. Customer service was excellent & purchase was delivered on time. I live my bike!! Thank you!”
“We bought for back pain. Has rods and screws in L4-L5 and he seems to really like it. We do pain management an I bought for that. So hoping in the long run it helps. He loves it so far!”
“Took almost 1 month for my bike to be delivered. While I’m understanding to delays etc I feel that if I wasn’t proactive about checking I might still be waiting.
Just feel the overall communication regarding my entire experience could have been better and not me being the one to be reaching out during the whole thing
But it came and I love it”
Hi Kori,
Thanks so much for your patience during our very unexpected and fluke delay. We were just as surprised as you were when our scheduled inventory shipment did not arrive on time. We are happy to report that we are back on track now! Once again, we are so sorry for the delay but glad we were still able to get you it in time for the holidays!
“Products were in stock and shipped pretty quickly. Caught them in transition between inventory storage which resulted in a minor hiccup but overall a very positive experience.”
