Red Letter Days Reviews

Name: Red Letter Days
Address: 77 Muswell HillMuswell Hill, London
Rating: 4.09

4.1 Rating 2,091 Reviews

78 %

of reviewers recommend Red Letter Days

4.1

Based on 2,091 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Returns & Refunds
Refunds Process	Difficult

About Red Letter Days:

After trading for over 20 years Red Letter Days is the UK's leading gift experience company. They offer a huge range of sensational gifts for any occasion; from thrill-a-minute adventures to pampering indulgences.

Red Letter Days continually update their?

Visit Website

Phone:

0845 640 8000

Email:

customeraction@redletterdays.co.uk

Location:

77 Muswell HillMuswell Hill
London
N10 3PJ

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Red Letter Days 1 star review on 18th April 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered x 2 Red Letter days for the Fawlty Towers Dining Experience. I have received the 'Gift Boxed' option but not the order for the e-ticket yet. Also, on your website it states the voucher will be valid for 12 months. On the actual voucher it states - Valid for 6 Months. I have tried to extend it on your website but it states - NOT Available. It will be impossible for the 4 of us to be able to attend by April that is why I specifically purchased to have the 12 month option. Can you help please?”

Helpful Report

Posted 3 years ago

Hi There, thanks for leaving your feedback. I am sorry to hear you've had trouble extending your vouchers. Please could you contact us directly at: tellusmore@redletterdays.co.uk and we'd be happy to discuss this to assist you further. Many thanks again!

Posted 3 years ago

“Great choice of experiences with options to exchange. Beautifully gift packaging. Will be using this again.”

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Posted 3 years ago

“Easy to order plenty of choice arrived quickly and looks great - cant wait to give as a gift”

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Posted 3 years ago

“Ordering was easy. Gift box arrived the next day. Can't say more as this was a gift for Christmas.”

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Posted 3 years ago

“You are selling by deception. You advertise venues that you can’t book days with. I booked a spa day and afternoon tea for brands hatch dartFord to find out they only do the spa bit and not afternoon tea. So we paid for a voucher we can only use half of”

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Posted 3 years ago

Hi There, thanks for taking the time to leave your feedback. I apologise for any confusion caused. This experience is one of our package deals therefore you receive 2 vouchers to use separately which are booked individually with the suppliers. This is advised at the time of purchase under the ‘What do I need to know’ Prior to purchase, you can view the locations of each product by the colour coded pin points on the map. I will however, pass your feedback onto our marketing team so please rest assured that your comments have been logged and will be helpful in this review process. Many thanks for the feedback once again!

Posted 3 years ago

“Have never ordered one before and found it easy to do. It arrived in 2 days. Our son was so pleased with his gift. Thanks RLD”

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Posted 3 years ago

“Lovely presentation box for a gift I am looking forward to giving my wonderful Grandson on his 30th Birthday. It was exactly what and how I wanted it. Excellent choice and speedy dispatch”

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Posted 3 years ago

“Super fast delivery, great value for money and liked the presentation of gift box.”

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Posted 3 years ago

“Delivered in 2 days very quick”

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Posted 3 years ago

“Fabulous choice and easy to order and buy.... Was very happy with the process and Received the gift experience within a couple of days.. Only one criticism, I do think the special gift box should be free with orders over £100 and not an extra charge”

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Posted 3 years ago

“Fantastic choice and fast delivery of gift, I am sure my husband will enjoy the experience thanks very much”

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Posted 3 years ago

“Purchased an afternoon tea voucher as a thank you gift only to find out from my friend that the voucher was not valid. They phoned the venue who said the offer had been withdrawn. This was very embarrassing for me to have caused my friend unnecessary faff. Received an apology and refund from RL but I will not take the chance of purchasing from them again.”

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Posted 3 years ago

Hi There, thanks for taking the time to leave your feedback. I am very sorry for any disappointment caused. As our vouchers are valid for such a long time, there are occasionally things that happen over the course of its validity that are beyond our control that will mean a voucher can no longer be used at a specific location. Apologies for any embarrassment caused once again.

Posted 3 years ago

“Ordered online and arrived in two days amazing service”

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Posted 3 years ago

“Been a customer several times, and each time you deliver what was ordered within a couple of days - I really can’t ask for more. Thankyou Red Letter Days, I know I can count on you.”

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Posted 3 years ago

“Easy to order and very quick delivery. Thank you.”

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Posted 3 years ago

“Lots of choices of special days and choices of price.”

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Posted 3 years ago

“Thank U for delivery it on time”

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Posted 3 years ago

“I’m afraid I cannot, I have bought the two day trip for my son and his partner for Christmas. So sorry I cannot help”

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Posted 3 years ago

“Excellent service, excellent delivery, my daughter is going to love it.”

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Posted 3 years ago

“Have received a red letter days experience before, it was so easy to redeem and book. Ordered an experience as a Christmas present, so simple to order, arrived by post a couple of days later in a lovely envelope, looks brilliant and I'm sure the recipient will love it.”

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Posted 3 years ago

Red Letter Days is rated 4.1 based on 2,091 reviews