Name: Regency Fireplace
Rating: 3.97

“It's functioning as expected.”

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Posted 2 years ago

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Posted 2 years ago

“I like its' overall functionality. The only complaint is that the upper baffle clips seem to fall out quite frequently. In fact, I have lost one. It must have fallen and then got buried in the ashes without me knowing it.”

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Posted 2 years ago

“It has a nice look with the log set”

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Posted 2 years ago

“Puts out more heat than expected. Dog loves it too.”

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Posted 2 years ago

“Works good”

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Posted 2 years ago

“It is very attractive and well built.It kicks out the just as I had hoped it would. I love the sleek look and feel of the remote. Everyone who sees it is very impressed!”

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Posted 2 years ago

“Professional installationlooks greatpremium log package looks like real fireappearance/designpricey though”

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Posted 2 years ago

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Posted 2 years ago

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Posted 2 years ago

“I had my Regency I2450 installed 6/8/22 had my first burn Oct 22, 6 months burning wood stove will not burn pass 5hrs I could never get it to burn 9 to 10 hrs. as they said it would. I had my I2450 woodstove cleaned 4/19/23 By Ash Chimneys they had to replace 3 fire bricks that crumble in their hands the fire bricks are trash. I am a retired Dept Fire Chief and I have never seen this before in my 33 years of service. So buyer beware Regency is selling trash fire bricks Not under warranty they said that is normal ware. I had a timber line woodstove that was 30years old no problem with the fire bricks, wish i kept them when they replaced the stove.”

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Posted 2 years ago

Thanks for reaching out. Our Customer Care team was notified about the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com. Remember to include your model number, serial number and dealer name. As always, we stand behind our products and would like to assure you that no warranty issue will go unattended.

Posted 2 years ago

“great customer service & great product”

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Posted 2 years ago

“E33. Onlyheat one room. Blower goes out every two years. $450 to repair. Dont waste your money on this thing. It is not much interms of a heater.”

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Posted 2 years ago

Thanks for reaching out. Our Customer Care team was notified about the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com. Remember to include your model number, serial number and dealer name. As always, we stand behind our products and would like to assure you that no warranty issue will go unattended.

Posted 2 years ago

“We hate this fireplace! It takes 20 minutes for the fan to come on It is noisy when it kicks off with constant banging, clicking and vibration sound The heat goes up in addition to out which means we cannot use our mantle for anything as it would melt or burn, The trim package that was used is ugly and fake /cheap looking Wish we had never spent this much money on it, def not worth it”

Helpful Report

Posted 2 years ago

Thanks for reaching out. Our Customer Care team was notified about the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com. Remember to include your model number, serial number and dealer name. As always, we stand behind our products and would like to assure you that no warranty issue will go unattended.

Posted 2 years ago

“Don't believe the ad regarding customer service. I spent $6000 on a gas insert that worked well for only one year. They, and the dealership, ignored emails and gave me the runaround until my warranty was up. Regency stoves and inserts are junk. My advice...buy something else.”

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Posted 2 years ago

Thanks for reaching out. Our Customer Care team was notified about the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com. Please remember to include your model number, serial number and dealer name.

Posted 2 years ago

“An electronic component died just after 2 years. I was charged $400 to have it fixed because it was just outside warranty period. It a small part made out of plastic with a small electronic board on it. Likely cost them less than $1 to manufacture. I've contacted Regency about this and they told me to pound sand. They ignored my follow up questions. I've learned my lesson. Do not by from Regency. They don't care about their products or customers.”

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Posted 2 years ago

Thanks for reaching out. Our Customer Care team was notified about the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com. Remember to include your model number, serial number and dealer name.

Posted 2 years ago

“Paid big bucks for this stove. Lighting it is always a problem. Smoke comes out the door instead of going up chimney. I don't have this problem with the stove where I work. Once it starts burning it's hot and fast and I have to reload in a few hours. If I adjust the damper it dies out, and with the smoke issue, I'm afraid to close it at all. Can only put in a few logs at a time not enough to get through the night. Fan is very noisy on high. Not worth the money I paid for it. I hate to say it but my husband was right”

Helpful Report

Posted 2 years ago

Thanks for reaching out. Our Customer Care team was notified about the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com. Remember to include your model number, serial number and dealer name. As always, we stand behind our products and would like to assure you that no warranty issue will go unattended.

Posted 2 years ago

“Works great - lots of heat. Will buy another unit for sure.”

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Posted 2 years ago

“Unfortunately, it would not start if the temperature outside is below -6. Always have to use a small heater to warm up the pipe first in order to start. Also we have been using it for a while in hopes that the smell would disappear. Sometimes when you buy new things, paints and such smell for a little while. This stove tho continues to smell even after a month. Occasionally the smell is so bad that we have to turn off the oven or it sets off fire alarm Finally, only after a month the glass screen is completely black from the inside so we could barely see the fire now. Very disappointing experience”

Helpful Report

Posted 2 years ago

Thanks for reaching out. Our Customer Care team was notified about the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com. Remember to include your model number, serial number and dealer name. As always, we stand behind our products and would like to assure you that no warranty issue will go unattended.

Posted 2 years ago

“In November 2022 we purchased a Regency Small i1150 Wood Insert. Prior to this we had a competitor's insert in our last house for 11 years with zero problems. The variable speed blower on this unit is complete garbage! On the initial install, the first blower was defective. Another was ordered and installed- defective again. Eventually, a third blower was installed and it functioned for a little over three months before it died with a clunk and hum on startup. Huge disappointment! Waiting on a technician to do yet another warranty replacement of the blower.”

Helpful Report

Posted 2 years ago

Thanks for reaching out. Our Customer Care team was notified about the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com. Remember to include your model number, serial number and dealer name. As always, we stand behind our products and would like to assure you that no warranty issue will go unattended.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	3.4 out of 5

Regency Fireplace Reviews