Regency Fireplace Reviews

Name: Regency Fireplace
Rating: 3.97

4.0 Rating 579 Reviews

73 %

of reviewers recommend Regency Fireplace

4.0

Based on 579 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	3.4 out of 5

About Regency Fireplace:

Regency manufacturers high quality gas inserts, wood stoves and everything in between. Proudly built in North America for over 40 years & backed by industry leading warranties. At Regency, it's more than a fireplace...

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Regency Fireplace 5 star review on 30th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lisa was very professional and personable. The install went very well. We were very pleased during the whole process. I would highly recommend Regency for all your fireplace needs.”

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Posted 1 year ago

Thank you for your review Penny. We appreciate your feedback.

Posted 1 year ago

“I finally converted my old fireplace to a Regency gas fireplace. I love the sleek look and how easy it is to operate. It warms up my previously cold living room and creates a great ambiance.”

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Posted 1 year ago

Thank you for the Review and picture Arianna. We appreciate it! And glad to hear you are enjoying your new Regency Fireplace.

Posted 1 year ago

“My new regency wood insert looks great and heats our house twice as well using half the wood our old insert used. Would definitely recommend.”

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Posted 1 year ago

Thanks for your review Cody. We appreciate your feedback.

Posted 1 year ago

“Purchased an F1150 last year begore winter. It has been a wonderful product. Heats the entire house, keeps the electric bill down ans looks good doing it. Couldnt be happier, and the animals are appreciative.”

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Posted 1 year ago

Thank you for your review. We are happy to hear you are enjoying your New Regency stove.

Posted 1 year ago

“I will not under any circumstances buy a Regency gas stove ever again. We have had an absolute nightmare getting a C34 gas stove that will work. If I could give a zero star I would. We are now on the second C34 stove after hooking up has found to have a defective mother board. Where is the quality control??? Our first C34 did not work properly also right out of the box because of an incorrect remote paired with the stove. Then when having it serviced for this upcoming season by a licensed technician it would not light and with the power off and gas turned off it actually had a delayed ignition, blew the safety valve out the bottom and injured the technician who had to go to the hospital. Not only us but the service technician has lost all confidence in Regency, a brand which he did recommend to us. We are looking to get our money back and move on to a more reliable company. This has been a 10 month nightmare.”

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Posted 1 year ago

Hi Andrew, we are very disheartened to hear about your incident. We take safety extremely seriously and take great measures to investigate any incidents reported to us. To do this further, we will need you to contact our Technical department at customercare@regency-fire.com or 604-946-5155 and give a full accounting of the event, including the serial number of the unit in question, the installing dealer, and any other relevant information.

Posted 1 year ago

“I am an avid wood burner of 20+ years and I go through about eight (8) cords of seasoned firewood every year (I have 3x stoves). I purchased a CI2700 wood burning insert in the summer of 2021, which was installed in October 2021 (serial number 516013437). In January of 2022, after only a few months of wood burning, the catalyst was already starting to deteriorate, only later to crumble and fall apart that year. In addition, the 7/16" bolts that secure the the cast bypass top plate and surrounding the secondary air tubes are brittle and snapped during routine cleaning. I contacted my dealer at this time and they had sent details to regency. I also contacted regency separately. I was receiving some traction initially. After months of no response, I contacted them again and was told that an individual had left the company. They had no record of information. After forwarding my correspondence to them proving otherwise, they have still not responded. My dealer has also been unresponsive. It is now Oct 2023, and I have had to endure 1.5 burning seasons with a broken catalyst and snapped bolts which do not allow the secondary air tubes to channel air efficiently. I have waited writing this review to try and give both my dealer and Regency the benefit of the doubt and allow them to fix my issue of stripped bolts and broken catalyst after only 1x burning season. Please stay away from this company at all costs. I have a Blaze King and Stuv wood burning stoves. Blaze King is 100% superior in both their customer support and their wood stove construction. The catalyst on that stove is still near perfect after 2x full burning seasons and I have had no issues with anything. My stuv has had a minor issue with the gasket but is otherwise operating properly. Note: I tried to attach photos but was unable to post this review with photos attached.”

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Posted 1 year ago

Thanks Jake for reaching out. We are sorry to hear you are experiencing issues. Please contact your authorized dealer with your concerns.

Posted 1 year ago

“Nice fire until you need to fix something. After a couple of years I noticed was the installers (Regency dealer) had put the top on backwards to hide the scratches on the enamel at the front. Then I knocked the top off an andiron so ordered a new one and had to dress it on the grinder to clear off casting lines so it would fit. The parts diagram didn't show the retaining clamp, washer or bolt but bolt and clamp (described as 'washer') were in the parts list. The two bolts that came with the fire had different sized heads, 13/32 and 7/16. Later on one of the clamps rusted out and the replacements were different and slightly thinner. Replacing it the bolt bottommed out and snapped, it's still in there; the washer was 1/64. The other washer was 1/16. Parts take 6-8 weeks to arrive. When the baffles go I'm getting a new unit. I'm disabled and just don't need the grief :(”

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Posted 1 year ago

Thanks for reaching out. Our Customer Care team was notified about the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com. Please remember to include your serial number, dealer and model number.

Posted 1 year ago

“It burns fast and doesnt heat. For 8k it should give some heat but 99% goes up the chimney. Very unhappy with it! I would shop around and find one that works not just look nice. I wish i never got this one!”

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Posted 1 year ago

Thank you for reaching out. Our Customer Care team has been notified about the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com . Please remember to include your model number, serial number.

Posted 1 year ago

“This company is a waste of time, firstly they don't turn up when an appointment is made with them to visit, secondly when you ask them for a quote they just do not get back to you. I wonder that they are still in business!”

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Posted 1 year ago

Thanks for reaching out. Our Customer Care team was notified about the issue you are experiencing. You can contact the team directly at customercare@regency-fire.com. Please remember to include the model number and dealer you were in contact with. As always, we stand behind our products and would like to assure you that no issue will go unattended.

Posted 1 year ago

“Do not buy this brand stove Baffles went out and company refused to replace them even though they say stove has a lifetime warranty.They said we overheated the stove!! If you can’t use the stove for heat then what good is a wood stove.”

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Posted 1 year ago

Hello Scott, Thanks for reaching out. Our Customer Care team was notified about the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com. Remember to include your model number, serial number and dealer name. As always, we stand behind our products and would like to assure you that no warranty issue will go unattended.

Posted 1 year ago

“My HI500 was installed with a deformed door handle. It appears bent as though it were damaged but upon closer inspection, it appears as though the handle part was miscast. The quality control is disappointing.”

Helpful Report

Posted 1 year ago

Thanks for reaching out. Our Customer Care team was notified about the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com. Remember to include your model number, serial number and dealer name. As always, we stand behind our products and would like to assure you that no warranty issue will go unattended.

Posted 1 year ago

“the fire place Regency Hume Freestanding F250B works well for putting out heat however the rear cast iron liner plate has cracked in half in 2 places, given the purchase price of this high end large unit i would have expected much longer service life and the cost of a replacement plate at $200 is pretty rich, need to provide DIY service manual for your units too.”

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Posted 1 year ago

Author didn't leave any comments.

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Posted 2 years ago

“Heat output, ease of use”

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Posted 2 years ago

Author didn't leave any comments.

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Posted 2 years ago

“It fits perfectly and adds just the right touch to our living room”

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Posted 2 years ago

“The fireplace puts out lots of heat for our space.Remote control is easy to use.The overall look of the unit is simple, clean and blends well with our townhome.”

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Posted 2 years ago

“Works very well. Easy to use. Seems safe. Installation was good.”

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Posted 2 years ago

Author didn't leave any comments.

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Posted 2 years ago

“I love the efficiency of the wood stove. I get the heat I need, use less wood and there is less smoke outside.I am learning how to best use the catalytic convert. The stove is well made and I expect to be enjoying this for along time. I which I would have replaced my old stove sooner.”

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Posted 2 years ago

Regency Fireplace is rated 4.0 based on 579 reviews