I am an avid wood burner of 20+ years and I go through about eight (8) cords of seasoned firewood every year (I have 3x stoves). I purchased a CI2700 wood burning insert in the summer of 2021, which was installed in October 2021 (serial number 516013437). In January of 2022, after only a few months of wood burning, the catalyst was already starting to deteriorate, only later to crumble and fall apart that year. In addition, the 7/16" bolts that secure the the cast bypass top plate and surrounding the secondary air tubes are brittle and snapped during routine cleaning. I contacted my dealer at this time and they had sent details to regency. I also contacted regency separately. I was receiving some traction initially. After months of no response, I contacted them again and was told that an individual had left the company. They had no record of information. After forwarding my correspondence to them proving otherwise, they have still not responded. My dealer has also been unresponsive. It is now Oct 2023, and I have had to endure 1.5 burning seasons with a broken catalyst and snapped bolts which do not allow the secondary air tubes to channel air efficiently. I have waited writing this review to try and give both my dealer and Regency the benefit of the doubt and allow them to fix my issue of stripped bolts and broken catalyst after only 1x burning season. Please stay away from this company at all costs. I have a Blaze King and Stuv wood burning stoves. Blaze King is 100% superior in both their customer support and their wood stove construction. The catalyst on that stove is still near perfect after 2x full burning seasons and I have had no issues with anything. My stuv has had a minor issue with the gasket but is otherwise operating properly. Note: I tried to attach photos but was unable to post this review with photos attached.