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Regency Knights Reviews

4.6 Rating 158 Reviews

90 %

of reviewers recommend Regency Knights

Company Reviews

4.6

Based on 158 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

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regencyknights.com.au

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Regency Knights 5 star review on 24th June 2023

Regency Knights 5 star review on 24th June 2023

Regency Knights 5 star review on 24th June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was not installed first booking. Second attempt we had to accept and have installed incorrectly sized curtain as we had no more time to waste and were no longer in the state. Curtain is 20cm too long. $1100 for a custom curtain that took 4 months to install. Very unhappy with service.”

Posted 3 years ago

Dear Ester Thank you for taking the time to detail your concerns. RE: Curtain was not installed on the first installation The first installation was booked on 10 March 2020. Our installers attended your home as scheduled and found that no one was at home. Because of this, our Showroom team then had to rebook the installation for 23 March 2020, and the installation was completed on that day. Unfortunately, we couldn’t do it any earlier, as our installation team already committed to other clients as scheduled. RE: Curtain is 20cm too long Yes, we accept it was a mistake at our end and we would like to fix it without any cost to you. I understand you were moving interstate, and time constraints prevented us from doing any alterations. The returned installation form has been accepted and signed off by Chelsea, with a note indicating the curtains were too long, and you were happy to correct this yourselves. If this has now changed, we will be happy to make this adjustment for you. I will personally contact you to discuss this option. RE: Curtain took 4 months to install The original order was placed on December 23. We explained at the time that suppliers are closed during the Christmas /New Year period and this means that a usual turnaround time of 6 weeks would be closer to 10 weeks. You were happy to proceed with that. If the first installation had taken place as arranged, the time between ordering and installation would have been 10 weeks, as originally estimated. Nonetheless, we apologise for the inconveniences. I look forward to discussing this with you soon. Martin Smith (Owner)

Posted 3 years ago

“Regency Knights were wonderful to deal with. I was given great support from the first phone call I made to them right up until my new blinds were installed. I could not be happier with the product and the service was above my expectations. Thank you.”

Posted 3 years ago

“Regency knights offered us a discount by email and in the email said someone would ring to discuss. As we were staying in a hotel while our house was being renovated I didn’t get the email during the offer period. When I returned home and saw the email I rang Martín and asked him for the discount noting that no one had rung me. He said he would investigate, but I never heard back from him, great way to build a business! I would recommend that potential customers look around, they use flimsy curtin rods and are expensive, and with my experience of them, I don’t recommend them at all.”

Posted 4 years ago

Sunila, It is disappointing to hear that you feel let down in your recent dealings with us. We are sorry that we could not give you a discount at the time. Our records show that it did not meet the terms and conditions of the promotion. This was communicated clearly to you. In order to treat every customer equally, it is important for us to abide by those terms. If we start making exceptions, it wouldn't be fair to the other customers. With regard to your concern around the quality of products, Regency Knights stands by all of our products and suppliers. We have a stringent process to select every product and supplier carefully. Our commitment to quality has passed the test of time and unlike some of our competitors, we do not compromise on quality for anything. We assure you that as a small Canberra business of 45 years standing, we believe in making each and every customer happy through our products and services. We welcome you to raise any further concerns with Regency Knights privately & directly; we would be more than happy to address them for you. Thank you for taking the time to review us.

Posted 3 years ago

“The blinds are wonderful and just what we expected. The installer was polite, friendly and cleaned up well. Great service again. Thanks”

Posted 4 years ago

“I paid $6,300 for two bedroom window curtains. I am very unhappy I did not get perfection in my curtains fo the price I paid. The tracks on my curtains are very poor quality, I have to use my hands to pull them along the track instead of the cords pulling them smoothly closedown open. The tracks came out of the ceiling, and were repaired promptly, the problem is they don’t hug the window frame on the right side of the two windows. I am hugely disappointed with the quality of the tracks and the insulation as such. As to the staff and their attention to me, it was superb. Jean Hardy Canberra”

Posted 4 years ago

“We had an excellent experience with Regency Knights. They offered us excellent advice and installed as scheduled. We would recommend them most highly. Leigh Sergi”

Posted 4 years ago

“Great job all round , with quick and professional installation and reconfirmation of curtain opening and install preferences on the day of the job. The curtains look amazing!”

Posted 4 years ago

“Good job”

Posted 4 years ago

“I paid my deposit and waited over 3 months to get the curtains. Not happy!”

Posted 4 years ago

“excellent customer service installation occurred as scheduled and installed within the scheduled time fame”

Posted 4 years ago

“Items as ordered and fitted as promised.All good.Highly recommend.”

Posted 4 years ago

“Regency Knights provided excellent service at all times which included confirmation phone and email reminders of when the installations were to occur. Installation of the curtains and shutters were of a high standard.”

Posted 4 years ago

“Great service, very easy to deal with, I was kept up to date with my order and installation occurred without a hitch. Would recommend.”

Posted 4 years ago

“Thanks for our blinds and lovely sheers! Special thanks to Martin, Jesse and Russel for their commitment and patience with our custom installations. Shout out to your whole team, it was fantastic customer service from each and every one of you in the company!”

Posted 4 years ago

“Regency Knights provided excellent service from consultation to installation. Their personnel are friendly and extremely knowledgeable, and their range extensive. Would recommend Regency Knights without hesitation to anyone looking for stylish, quality window treatments.”

Posted 4 years ago

“Our entire experience with Regency Knights was excellent. We purchased blinds for the whole house and each phase of the transaction from the initial visit to the showroom through to the installation was friendly and professional. All staff were helpful and knowledgable. Could not have been happier.”

Posted 4 years ago

“The sales and installation staff were so helpful and efficient, I have had and will have no problem what so ever to recommend them to any one. We are very happy with them and the blinds that we purchased”

Posted 4 years ago

“Regency Knights supplied and installed my blinds at a competitive price and the service and communication was excellent.”

Posted 4 years ago

“Prompt and responsive. Job well done Regency Knights.”

Posted 4 years ago

“A few hiccups, however did end well. very happy with the products. Thank you”

Posted 4 years ago

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Regency Knights is rated 4.6 based on 158 reviews