“We called to Renault San Pedro and met Maria with a view to exchanging or Ford Ecosport Activa. We were met by Maria who was most helpful and spoke perfect English. She explained needed to take photos of our car to submit to HEAD OFFICE for a valuation. This she did after showing us the car we were interested to part exchange. Maria spent a long time with us offering perfect service. We were most grateful and impressed with her service and attention. We were unable to complete the deal as the car we wanted would have been too difficult to access our drive way.
Sorry Maria but thank you for your service.”
“Worst experience with renault customer service as well showroom service. Still my problem not yet resolved after an year of buying car. Please don't buy this car”
“Renault Enfield.
I previously gave a low review due to a couple of things on the standard of welcome I received. Nothing against the advisor whatsoever but just the atmosphere. Since my review the Sales Manager contacted me to enquire why I had such a poor review. He took the time to explain certain aspects of their Company. He remarked how important reviews are to them. I stressed that I did not have any problem with the salesperson who I had initially seen. Therefore I would like to leave an updated review to 5 star. Thank you”
“The Experience has always been pleasant. I feel like Renault and it's employees value my time. I never have to spend un-necessary time in waiting for an Executive to handle the Service Request. Someone is already available and everyone at the Service Center are very helpful and extremely approachable. I always feel like I made the right decision by buying a Renault.”
“Rashid is an outstanding technician. I have trusted him with three Renault vehicles, and his prompt and efficient service keeps me coming back. Thank you for your years of excellent service!”
“**Complaint ID: 4-21972179**
Renault’s Faridabad center has delivered one of the worst customer experiences I’ve ever faced. In October, I approached the showroom to purchase a car, only to encounter dishonest practices, including constant price changes by their staff. When I escalated the issue to Renault’s customer service, I found their platform equally disorganized. Despite providing proof of recorded phone calls as requested, my complaint remains unresolved, with the representatives sending repetitive, unhelpful emails, merely stating they’ll "get back to me someday."
The Faridabad showroom can only be described as a “garbage center,” reflecting Renault’s disregard for its customers. Even when buyers show genuine interest, the staff displays little enthusiasm or professionalism. This lack of basic customer service highlights the poor training and management at this location.
I suggest Renault’s Faridabad center redesign its infrastructure to better represent its standards. A building modeled as a dustbin, with glass exteriors showcasing Renault cars inside, would perfectly symbolize the experience they offer. Renault cars may fill showrooms, but such service ensures they remain rare on the roads.
It’s disappointing that a global brand like Renault operates with such negligence. This experience is not just about a single complaint but highlights deeper issues within their customer service and showroom operations. Renault needs to urgently train its staff, improve its infrastructure, and prioritize customer satisfaction if it wishes to retain credibility. Until then, the Faridabad center remains a glaring example of how not to treat customers.”
“So sad to i bought renault car from belagavi show room including manager sales manager accessories team office staff no body is responding to me worst company”
“Dear Sir / Mam Namaste
I purchased Triber Rxt Car from Mobility for You Private Limited Mathura Road Delhi on 1st August 2024.
In which the deal was given to me by sales executive Rabia Khan and Ankit ji.
Rabia Khan and Ankit ji cheated me while on the deal date I was told that you will be given insurance from Renault's portal, but at the time of taking the car, instead of giving me insurance from Renault's portal, they got the insurance done from some outside broker, which policy was not generated on the day of taking the car, which they sent to me in soft copy through WhatsApp on 5 August 2024.
On 1 August 2024, at the time of taking the car, the outlet manager Anand Prakash ji told me that right now I am giving you another policy, when your second policy is generated, then I will cancel this policy, a copy of which I still have.
Suddenly, when I got my car registered, I scanned the QR code on the insurance, then I saw someone else's name and the changed number of someone else's car.
It was not Anand Prakash ji and Rabia Khan, but these people who cheated me that the paper of someone else's policy was edited and given to me. I am a resident of Uttarakhand, I got it from the showroom at night. I left at 8:00 and travelled the whole night to reach Uttarakhand. If I had met with an accident in the meantime, who would have been responsible for it?
Anand Prakash ji, Rabia Khan, these people have done the following frauds with me, for which I have proof, which I am attaching in this mail.
Fraud number 1 - My policy was not done through Renault's portal but through some broker.
Fraud number 2 - The value of the policy is written as 26500 in the invoice, whereas the value written in the policy given to me by the broker is 15467.
Fraud number 3 - The policy given to me by Anand Prakash ji while buying the car is an edited policy of someone else, which is clear from the tax code, a copy of which I am attaching in the mail.
Fraud number 4 - Now Anand ji is denying that he did not give me any policy while buying the car, which I can prove from the conversation Anand ji had with me that he gave me a fraudulent policy while buying the car.
Sir, I request you It is requested that you take cognizance of the above matter and take appropriate action, otherwise I will have to file a complaint in the Consumer Forum, the entire responsibility of which will be of Anand Prakash Rabia Khan ji”
“We had a fantastic experience with Siebe De Bie at Renault Leuven. He was professional, attentive, and truly went above and beyond to help us find the perfect vehicle. The process was smooth, and his dedication to excellent service was impressive. Highly recommend Siebe for a great car-buying experience!”
“My Renault sport Cleo was great when I first got it. However the entertainment unit (which shows reverse sensor camera) broke a year ago and we have had nothing but poor service and help to fix it since. We’ve paid $850 for a new sd card, $500 for an sd card reader, $150 for sd card reader and despite it all being new and kept the product as Renault and not another brand it still doesn’t work. We have had email after email of excuses and extremely poor service from Renault in general. I have been without a reverse camera, gps, time, and entertainment (music) options for a year due to their atrocious post purchase service. We’ve paid have been at the point where we were going to just sell the car to get one that has these features working but I knew we would lose so much money on resale since these things are not working. Quite literally, Renault could not have done less to help us. I will never buy another Renault after this. The photo attached is what we have had to look at since nothing works.”
“Disappointing Experience with Renault KIGER - Avoid the Purchase!
I purchased a Renault KIGER in December 2022, and from the start, I faced multiple issues with the car. The first problem was with the speed, as the vehicle wouldn't go past 80 km/h. I immediately raised a complaint with the service center.
However, that wasn't the end of the issues. I started hearing a strange noise whenever I reversed the car, and despite taking the car in for service more than six times, the issue still persists. I am incredibly frustrated with the continuous need for repairs and the lack of resolution.
I would strongly advise against purchasing this car based on my experience. The repeated breakdowns and unresolved issues have been exhausting. Buyer beware!”
“Don't buy Renault vehicles...
Buy other companies vehicles...
When u buy the Renault vehicle .. you will definitely visit Every 6 month to their repair centre and they said .. sir abb yhee kharab ho gaya hai .. fir next 6 month baad kuch aur kharab hoo jaegaa.. then next one ... So if you think of buying Renault... Kindly put 10000 extra in your pocket every 6 months for its repair and 10 days per year for its repair....”
