Name: Repaircare
Address: Connect House, Talbot Way, Small Heath, Birmingham
Rating: 1.47

“One star is too high for this bunch......my mother of 96 years ,who lives alone,bought a White Knight washing machine approximately eighteen months ago but just short of twelve months of not very high use,the machine developed a knocking sound. Being as the machine was under guarantee and Repaircare were responsible for honouring any repairs during that period,I phoned for an engineer to call. To his credit,an engineer attended within seven days of my call and tightened something in the region of the drum which temporarily rectified the fault. After another eleven weeks the machine developed the same fault and Repaircare were again called and on the 28th May,2015 an engineer again called, inspected the machine and told my mother that it would need a new drum. No mention was apparently made as to what would happen next or when my mother could expect to hear anything further. In the meantime she was left with no means of washing her laundry . I telephoned the company who confirmed that the machine needed a new drum together with other parts and that these had been put on order. A fortnight went by without any news whereupon I phoned Repaircare again when I was told by a female in 'customer services' that some of the parts had arrived but others were still awaited: probably a five to seven days wait but when they arrived they would contact my mother to effect the repair. As my mother is hard of hearing,I asked the female if I could be notified so that I could make the appointment , and to that end provided her with my e-mail details which she confirmed she had entered on her computer. Two weeks passed and there was still no contact from Repaircare so once again I telephoned their customer services and again spoke to a female, querying the situation of the missing parts. On this occasion the background noise sounded as though their office was having a party and it was difficult to hear what was said but the female told me to hold on the line and was gone for nearly five minutes until telling me that parts were still awaited and that we would be contacted when they arrived. On Friday 3rd July, I phoned them again and this time spoke to a male operator who was unable to tell me of the current situation but who said he would check their store after the weekend ( apparently store staff didn't work weekends) and let me know the following week. I suggested I could be contacted by e-mail as they had my Internet address but the man said there was nothing entered on their computer to that effect. The best part of a week passed without any further news so on Thursday,9th July, I phoned again and this time was told (what appears familiar from an earlier review) that a part had been delivered but was damaged and it would be another five to seven days before it would be received from the manufacturer. Nothing further was heard until I made yet another call to customer services today,Tuesday, 21st July, eight weeks after my initial call. This time I was told that the drum and parts had arrived and that I should contact the engineers section to arrange a fitting date. Thinking that at last my mother would soon have her machine up and running,I phoned the engineers dept.,and spoke to a female who was unable to sort anything out for me via the computer as it had 'crashed' and asked me to hold on while she did a manual check for availability. After a few minutes she returned and said that they couldn't do anything until the machine was pulled out of the room. I asked if she meant the machine to be pulled away from the wall which I informed her the engineer must have done when the first repair was made. She repeated that the machine should be manually moved completely out of the room in which it is situated as that room is too small to carry out a repair. Granted the kitchen is small and forms part of a one bedroom chalet type bungalow with a combined lounge diner but if the engineer was able to effect the initial repair I could see no reason why this repair could not be done. In addition there was nowhere other the machine could go and did they really think a 96 yr old woman was able to move a washing machine. The woman was adamant that no repair would be made until the machine was moved. I then queried if it was policy from their company that every house they went to ,they would expect the occupant to do the heavy lifting regardless of age and was this not part of the job when engineers called. The woman had no answer and would only repeat that the machine must be moved. I emphasised how dissatisfied I was with their so called service and asked to be put through to their complaints department only to be told that was her ! Service from Repaircare is abysmal and I certainly would not recommend to anybody. Apart from the fact that it does not say a lot for White Knight products if their life is little longer than a year, by using a company such as Repaircare does their name no good whatsoever . Perhaps they could do with a name change....can I suggest 'Repair don't Care'”

Helpful Report

Posted 10 years ago

“A engineer came around my place to diagnose a fault on my washing machine and I was told that a spare part needed to be ordered and fitted. An appointment was scheduled for a few days later for a somewhat competitive fee. So far so good! I took a day off work only to be told on the day shortly before the engineer was supposed to arrive that the spare part had been damaged and a new one needed to be reordered. A second appointment was booked for a week later and I had to take another day off work. I wasn’t very pleased about it but these things happen! This time an engineer came around and the fault (related to spinning) was fixed. A couple of day later I decided to use my machine for the first time since the engineer’s visit but another problem occurred, namely the front electronic display board would flash an error code (H20), the drum would keep filling up with water endlessly (I had to switch off the machine to avoid flooding) and the machine wouldn’t go into washing cycle. None of the programs worked except “draining” and “spin” (the one the engineer used to test the machine). After contacting repaircare they refused to hear me and I was told that the new fault had nothing to do with them which I found very strange. They insisted it was a total coincidence. I was then told a new repair job should be booked and an engineer needed to be sent to my place again. Considering the rather suspicious circumstances, I wasn’t prepared to spend more money and yet take a third day off work for something I was convinced couldn’t be just a coincidence, I decided to go online and “googled” the new fault with my machine. My research suggested that the problem with the machine might have something to do with a device called “pressure switch” which controls the water level and pressure in the drum. When I opened the machine’s top it didn’t take very long before I noticed a suspiciously loose plastic tubing hose. It was disconnected from the pressure switch and prevented it from functioning properly. It couldn’t be clearer that it hadn’t disconnected itself but occurred when the engineer tipped the machine on its side to perform repair. I pushed the tubing hose back into the pressure switch and my machine now works perfectly. This is very disappointing service; Repairecare should have sent an engineer to investigate the situation instead of dismissing me so quickly over the phone and alleging that the problem was just due to a coincidence. I understand that coincidence do happen but a washing machine that develops a problem immediately during the first use after an engineer is sent to fix an existing one should be treated as a possible consequence of poor workmanship and not just as a mere coincidence. If I hadn’t used my own initiative, this could have cost me another repair fee and a third day off work simply because an engineer didn’t put my machine back together properly after dismantling it. Should you be faced with a similar situation please beware and don’t take no for an answer. By all mean contact Repaircare if you need to, I suspect they are able to provide good repair services at competitive prices (I was unlucky I guess) but I would suggest they get more acquainted with the expression “too much of a coincidence”.”

Helpful Report

Posted 10 years ago

“Where do we start! We have a problem with our Rangemaster electric oven and contacted Repaircare,What a BIG mistake this was! The only problem we had was the heater element was broken. The Engineer came out to replace this part very promptly, however when he was here and thought he fixed the problem. He was then waiting for the oven to heat up when it all went off all together after a few minutes. He was perplexed to why this had happened and that this did not normally happen and after taking the cooker apart he said the commutator select switch had now gone. This part was working before. I contacted Repaircare to see when I was going to get my cooker repaired and they advised the new part was not due in until 12/6/2015 and they could not get it sooner. I made a few phone calls and have managed to get the part for 10.04.2015 from main suppliers! If I can manage to source a part within this time why can't they! They are supposed to be specialist in this area and I am not! Due to this I made numerous phone calls to cancel the repair and they are refusing to give a refund when they can't even do the job I have paid them for! They advised they are a huge company dealing with many hundreds of enquiries a day however there is not 1 manager you can speak to in the whole company. They also said that I was calling the engineer a liar in relation to the second part and that he had advised me this part was broken when he first came out. If this was the case the oven wouldn't have switched on at all, like it doesn't now and I would have reported the initial fault of the oven not turning on. It clearly states the fault I reported was the oven was turning on, the light and fan were working however it wasn't heating up. This was how the engineer found the oven when he originally visited to repair the heat element! They also updated my repair Tracking with the following details: VISIT DETAILS...The engineer visited on 02/04/2015 but parts are required. An additional visit will be arranged when the parts are available. The engineer visited on 08/04/2015 and fixed your appliance. The engineer visited on 02/04/2015 and fixed your appliance. They obviously do not listen and just fudge their system to make it look good for the auditors! This is now going to cost them a lot more than the £135 I originally paid! I will be sending them an independent engineers report, the repair costs, loss of use and inconvenience for the time I have had to spend on the phone to them and the stress of the whole matter! They had the chance to settle this easily due to their own incompetence however as they can not even get a manager to return my phone call I will not be stressing myself out trying to deal with this company any longer and have now spoken to my solicitor to deal with this! My advice would be to source your own parts and get an independent engineer to repair your appliance!”

Helpful Report

Posted 10 years ago

“cowboys keep away”

Helpful Report

Posted 10 years ago

“Stay as Far away from this company as possible, I meet them through Gorenje so you will be meeting these if you have one. They will try everything they can to send a report back saying there's nothing wrong with your Appliance, How trading Standards have allowed this to go on Protecting Gorenje is unbelievable.”

Helpful Report

Posted 10 years ago

“Very bad experience!!!!!!!!!! DO NOT RECOMMEND THIS TYPE OF COMPANY!!!!!!! After contacting them every day in the week to find out when the broken part will arrive, no information with approx estimate given. We have decided to cancel it because we did not have a clue when the spare part will arrive and we could not be without washing machine any longer. They have on web site NO FIX NO FEE!!!! Ha ha ha big joke!!!!! They have charge us 45,- and they have not fix anything!!!!!!!!! When we asked them what part they ordered, we found out that it is main part, the most expensive part in the washing machine and that was the reason they have been taking looong time to order and deliver that part!!!!!! Will never use this kind of company again. And do not recommend to anyone to use it!!!!!!!!!!!!!!!!!!!!!! ?”

Helpful Report

Posted 10 years ago

“Please don't use this company, I sent an e. Mail with the repair details and the correct name and make of my fridge which required a new bracket to the door, the engineer came very very late and told me the information I had already given them, was there 5 minutes and said he would be in touch when the part came in first call was November and after weeks of trying I have not managed to contact them, they have taken off two payments, and still no repair has been done, when I try to call, an answering machine says it has not been possible to connect your call, another number you are left with music playing and no connection,don't know what to do next other than trading standards, I am approx 200 pounds out of pocket and no repair done, ripped off, frustrated and annoyed I have been taken in by these robbers, avoid, avoid avoid”

Helpful Report

Posted 10 years ago

“I was given Wednesday 21st Jan for an engineer to repair my whirlpool fridgefreezer. This was confirmed by a text. I took a day off work. No one came & no one contacted me. At 5.45 I rang repaircare to find out what was going on. I was told that I should ring back after 6pm as engineers were out working. I rang again at 6.30 & was told engineers can't be contacted after 6 as they finish work at6pm. I was told to ring back in the morning. I rang another company instead who gave me an am slot, came on time. Repaircare have made no attempt to explain or apologise. My job no was 03CCVV”

Helpful Report

Posted 10 years ago

“If I could give a 0 I would. AVOID AVOID AVOID!! They take your money & then to be blunt pee you about all over the place. The managing director left a message on my mobile promising she would sort things out. UTTER CRAP! Its all excuses. The staff are also not honest what they tell you. I have now contacted Trading Standards.”

Helpful Report

Posted 10 years ago

“fridge freezer, nottingham. Payed £120 up front. Repaircre spent less than 5 mins didn't even pull appliance out. Was told it needed regassing. This cost me £45. Called another local compant, they came out yesterday and repaired fridge freezer, didn't need regassing. Paid repaircare on 7th dec, engineer called 12th dec, still waiting for refund 5 days later The use of 134 gas is on their terms and conditions, but there is no mention of this when you book online. Surely a warning should flash so you can check this. How many people know what refridgerant their fridge uses and where to find this information. BEWARE....TOTAL RIP OFF”

Helpful Report

Posted 10 years ago

“Do NOT use this company. They ripped me off. 'No Fix no fee' does not mean what it says. The engineer left saying he would order a part and would call me within two days and be back the following week. When I didn't get a call I rang them. Eventually after running up a big bill calling them from my mobile I was told it couldn't be repaired and I had been charged £45 call out fee. I will be contacting trading standards and suggest in the meantime you do not pay them any money. They do not deserve to be in business.”

Helpful Report

Posted 10 years ago

“Avoid this company! They were due to fix my appliance this morning and phoned with no warning to say they couldn't send an engineer due to unforseen circumstances. I call the centre, explain that we have a contract and that they need to honour it. I also explain that I have taken a day off work and that costs are associated with this. They say the best they can do is next week! I explain that, as THEY have breached contract I am due a full refund and some compensation for being out-of-pocket. They say, 'tough' - they will get my money back to me (in 3 days) and if I want to pursue them for out-of-pocket costs through the courts then so be it. Absolutely no attempt to reach a sensible settlement. So, avoid them - you have been warned!”

Helpful Report

Posted 10 years ago

“NEVER NEVER NEVER use this company! The previous reviews got off lightly! Repair booked and paid for 17th June, engineer arrived 7th July, in taking out the oven (upper needed repair of clock, lower working perfectly) the idiot smashed the door of the lower functioning oven. Now 18th November and no working ovens - OVER FOUR MONTHS!Even the parts haven't been ordered up. Their engineer says that the lower door was smashed when he arrived - we saw him do it!!!! Phone calls - forget them - they NEVER phone back, managers permanently in meetings, you are at fault etc. etc. We expect Christmas without any way to cook the turkey - THANKS REPAIRCARE - you are the most untrustworthy, despicable, callous company I've ever had the misfortune to deal with. BEWARE OF THESE COWBOYS!!!!”

Helpful Report

Posted 10 years ago

“Very unreliable, poor service and lots of false promises The engineer came out to diagnose the problem, said part would take 3-5 working days to deliver, 2 and a half weeks later, the part arrived, booked the engineer in which was delayed by another 2 days. They finally arrived and they announced that the wrong part had been ordered, even the engineer was annoyed with the company. I cancelled the order there and then as had enough. They are very difficult to get through on the phone and it has been extremely difficult to get the money back. Very dissatisfied and I would NEVER recommend them to anyone.”

Helpful Report

Posted 10 years ago

“I was given a call out charge which was expensive but I was desperate as my fridge broke. The engineer came out the next day to diagnose the problem, said part would take 3-5 working days to deliver, 2 and a half weeks later, the part arrived, booked the engineer in which was delayed by another 2 days. They finally arrived and they announced that the wrong part had been ordered, even the engineer was annoyed with the company. I cancelled the order there and then as had enough. They are very difficult to get through on the phone and it has been extremely difficult to get the money back. Very dissatisfied and I would NEVER recommend them to anyone.”

Helpful Report

Posted 10 years ago

“One star is to kind to this company. After 8 weeks saying the part was on order they then refunded the fee because they said the required part was no longer available. However I was able to obtain the required part from the manufacturer on next day delivery and had the machine fixed by another company a week later albeit at a greater cost. I can only assume that the repair was too costly for them and they fabricated the story that the part was unavailable to avoid their responsibility of carrying out the repair.”

Helpful Report

Posted 11 years ago

“I booked a repair and before the appointment the fault went away, but it was too late to cancel. I spoke to them and they said the engineer would attend but I would only be charged the callout fee of £40. When he arrived, we dicussed whether to fit the part anyway but decided not to. He was there 5 minutes max and didn't do anything. I expected a refund but didn't get it. When I called them they said there would be no refund, even though they said different on the phone. What I was paying for apparently, was a 3 month guarantee on my appliance.....rubbish, as any workman would guarantee his work, free of charge. They now won't return my calls or email. AVOID and get a proper trustworthy repairer, rather than deal with these bunch of idiots!”

Helpful Report

Posted 11 years ago

“Repaircare contracts out the repairs. Repair of Bosch frost free freezer still not completed. Paid in January 2012. AJP installed part incorrectly and melted inside of freezer. Informed Repaircare of my rights as advised by Trading Standards. Repaircare ignored these rights and sent and engineer from Service Group. He repaired freezer but the same thing happened with inside the freezer being distorted. Again informed Repaircare of rights to have the repair carried out by an engineer of my choice. They refused to let me have the work done by Bosch engineers. Repaircare sent their engineer and now the freezer has distorted again, ice is forming inside the freezer and the temperature is fluctuating. Complaints ignored. 7 months to repair one appliance. Appalling service.”

Helpful Report

Posted 12 years ago

Reductil (sibutramine) is an efficient appetite suppressant that can be used by patients with lots of excessive weight that are at risk of developing other medical conditions, such as diabetes or high blood pressure; - do not crush or chew the extended-release tablet of phentermine as it is supposed to dissolve in your stomach to provide for maximum efficiency.

Posted 11 years ago

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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