“I made a reservation and tried to cancel in less than 24 hrs. Their agent said it’s non refundable. I was on hold for more than 15 minutes just to talk to a supervisor. I hang up and called again. Agent was very rude! Worst service ever 👎🏾”
“I made a reservation and was charged way more than expected. When I tried to cancel was told it was nonrefundable!
Now I wonder if I even have a reservation?”
“They are a scam. Charged my cc for 19.99- their service charge which they tell you right before they process it. Then they charge you the total hotel stay to a different domain- basically stealing your $$. Reservation # non existent. Luckily my cc company immediately contacted me and told me they denied the charge and issued me a new cc. If you used this site and they have your cc info- get a new card with new #. How can Google allow this scam to exist to steal from the public!
Book directly with the hotel which I thought I was.”
“I wish you could give zero stars. Please do not get yourself in this trap. They have no power over your reservations in regards to requests, refunds or anything. It is unclear how they continue to stay in business. I am terribly sorry I did not realize I was booking through them and didn't research the company first. I hope this saves someone else from getting scammed out of their money.”
“AVOID // BEWARE it's a scam!!!
DO NOT USE Reservations.com!
I thought I was on the hotel's website. I did not know I was using a third party system that the hotel itself has never heard of. I did not just make a reservation, I unknowingly prepaid for the room, including $30 in taxes on a $94 small town Iowa hotel and a $20 service fee! For what? Nobody mentions a $20 service fee on their website! The hotel had no access to their account. They couldn't even give me a receipt to say I stayed there. I got stuck. I didn't even get the room I wanted or reserved, yet I paid for it. It was a FUBAR mess! I was faked out and ripped off. Why isn't the attorney general shutting this website down? **Bamboosaled!”
“It's a scam. The hotel closed for COVID and they still charge 19.99 and don't even advise of the closure, I found out by accident. They also pretend to be the hotel when I called. Impersonation. Watch out!”
“When you call thru phone always ask if it is the actual hotel RED FLAG!!!
IF THEY ASK YOU TO CONFIRM THE NAME OF THE HOTEL THAT YOU WANT TO BOOK WITH SOMETIMES THEY TEND TO SOUND LIKE THEY ARE FROM OR AFFILIATED WITH THE HOTEL.”
“If I could give them a zero I would. Charged me for a hotel room that was unavailable. I can see not refunding someone their money if they cancel but if the hotel does not have vacancy then they need to refund your money. I will never use this site ever again and never would have in the first place had I known that they were a scam pretending to be the hotel.”
“Terrible customer service! They charged me for 2 nights when we only need one and when we checked in and discovered in at checkin they would not credit us for the night. Watch for extra charges”
“Hit wrong date on their website, called immediately to correct got the runaround. The rate was good but with their fees it was more than if I had walked in to the motel. DO NOT USE THIS SITE. SCAM SCAM SCAM!!!”
“This is a scam website. You think you are booking directly through the hotel. My actual room charge was 300.78 for the nights we stayed. This fake website charged me 441.74 for the room and kept 141.00 for "service fees".”
“They never told me will be a charge for $9.99 dollars for a cancellation. Always said there will be a full refund for cancellations within the cancellation window.
Run away from these people. They are in Thailand, so if you have to call them you pay the call.
Difficult to contact them. No site recognize the reservation number.
They give you a number and give a different number to the hotel.
Run away from them.”
“reservations.com hides behind other Legitimate businesses websites. They do not offer quality services and they charge fees that are nonrefundable. Do not get sucked into this company’s website. There were plenty of quality websites for booking travel this is not one of them.”
“When searching for a hotel room, make sure you go directly to the hotel website or call the hotel directly !! Reservations.com will come up in your search and make you think you are at the hotel website, but you are not. They change an additional fee for booking of 19.99 that is non-refundable if you cancel, and they also charge your card when the booking is made.
IF YOU CALL THE HOTEL TO BOOK, YOUR CARD WILL NOT BE CHARGED UNTIL YOU ARRIVE. The hotel can email you a confirmation.
Reservations.com is a scam.”
“What a scam. Booked a hotel that hasn’t even been open since Covid started. They mentioned nothing of the non-refundable $19.99 fee. To top it off they quoted me in USD and didn’t tell me for a hotel in Canada. Stay far away from this company. They will completely scam you”
“I don't understand how this company continues to do business. Wish I read these reviews first. Yep I am another victim of a non-refundable room! Please do not use this site....you will totally regret it.”
