Name: Restoro Limited
Address: Restoro, 41 Them. Dervis Str, Hawaii Nicosia Tower, Office 807,, Nicosia, 1066, Cyprus, Nicosia District (Lefko?a)
Rating: 4.61

“After two hours remote session still have all the issues. I had already done all the steps that technician did on the remote session.”

Helpful Report

Posted 5 years ago

Hi Ioannis, We want to first apologize for any inconvenience or problems that these issues caused you. One of our technicians sent an email to you yesterday to continue the remote session. However, we're unable to receive a response. Kindly check your email and provide us your most convenient time to continue the session. Should you have further queries, please reach us out through the below channels: Email: support@restoro.com Have a good day!

Posted 5 years ago

“THIS IS A TRICK TO GET YOU TO DOWNLOAD THE PROGRAM THEN THEY WANT YOUR MONEY TO RUN IT. IF I COULD GIVE THEM A NEGATIVE STAR I WOULD.”

Helpful Report

Posted 5 years ago

Hi Kenny, We want to first apologize for any inconvenience or problems that these issues caused you. It is much appreciated if you can provide more information for us to pull up your account. Were you able to run the software after the download? Please reach us out through the below channels: Email: support@restoro.com Have a good day!

Posted 5 years ago

“Never fix my windows issues.”

Helpful Report

Posted 5 years ago

Hi Ioannis, We sincerely apologize if Restoro has not been able to fix yet the issue with your Windows. Rest assured we are here to help. Upon reviewing your account, there has been several troubleshooting steps provided. Since this is a complex issue to be fixed via email, we have offered to schedule a remote session so that one of our technicians can work on the issue for you. Kindly refer to the email sent ending in 165-28381. We have sent a link, or you can reply with your preferred date and time for us to plot a remote session for you. I will also send another email as your reference and will include the link for you to plot your preferred date and time of the remote session. Should you need immediate help, please do not hesitate to contact us. We are available 24/7. Email: support@restoro.com We highly appreciate your patience on this matter. Have a good day!

Posted 5 years ago

“RESTORO never fix my windows problems. Paid for a tool without result. Every time that contacted to support service ANOTHER person replied with tips, all without luck. Problem never solved.”

Helpful Report

Posted 5 years ago

Hi Ioannis, We sincerely apologize if Restoro has not been able to fix yet the issue with your Windows. Rest assured we are here to help. Upon reviewing your account, there has been several troubleshooting steps provided. Since this is a complex issue to be fixed via email, we have offered to schedule a remote session so that one of our technicians can work on the issue for you. Kindly refer to the email sent ending in 165-28381. We have sent a link, or you can reply with your preferred date and time for us to plot a remote session for you. I will also send another email as your reference and will include the link for you to plot your preferred date and time of the remote session. Should you need immediate help, please do not hesitate to contact us. We are available 24/7. Email: support@restoro.com We highly appreciate your patience on this matter. Have a good day!

Posted 5 years ago

“Really didn't have any problem till I loaded this program. I ran a scan it showed a couple small things.Tryed free key to check how program worked.free key didn't work,i think this is a scam to get a subsripshion that I now need”

Helpful Report

Posted 5 years ago

Hello Thomas, Thank you for letting us know about your experience. The free key allows us to experience the product while manually selecting the items you wish to fix. To redeem ourselves and let you know how well the product works we have emailed you a paid license that you can use for the next 7 days absolutely free :) Should the need arise please do not hesitate to contact us again anytime. Email: support@restoro.com Phone: 1-888-974-6455

Posted 5 years ago

“all I have recieved is a n analys of problem but no help to repair. I have paid 2 payments.”

Helpful Report

Posted 5 years ago

Hello John, Thank you for bringing this to our attention. We want to first apologize for any inconvenience or problems that these issues caused you. It is much appreciated if you can provide more information regarding the problem on your computer. We sent you an email with the ticket ID: MTX-187-49736 Should you need help, please do not hesitate to contact us. We are available 24/7. Email: support@restoro.com Phone: 1-888-974-6455 Have a good day!

Posted 5 years ago

“can't get it to work. Keeps wanting me to pay $45 each time I try to run it. Won't accept the key number....HELP”

Helpful Report

Posted 5 years ago

Hi, We want to first apologize for any inconvenience or problems that these issues caused you. We've coordinated your concern to our Support Team and will contact you regarding your concern. Should you have further queries, please reach us out through the below channels: Email: support@restoro.com Phone: 1-888-974-6455 Have a good day!

Posted 5 years ago

“What a rip off. Seems i bought a one time repair licence. The unlimited version is only a few dollars more. But you cant upgrade and have to purchase it again. As I feel I have been duped I wont and will purchase similar from someone else. Also, sent two messages to support and no response, so seems a company not really interested in the customer.”

Helpful Report

Posted 5 years ago

Hi Robert, We want to first apologize for any inconvenience or problems that these issues caused you. Upgrading the one-time repair key to a one year unlimited is possible. Please reach us out through the below channels to assist you in upgrading the subscription: Email: support@restoro.com Phone: 1-888-974-6455 Have a good day!

Posted 5 years ago

“i don´t get on the scan page to edit the license key”

Helpful Report

Posted 5 years ago

Hi Wilfried, We want to first apologize for any inconvenience or problems that these issues caused you. We have sent the license key in the email provided in this review. (Ticket reference number: PCU-188-24232) Should you have further queries, please reach us out through the below channels: Email: support@restoro.com Phone: 1-888-974-6455 Have a good day!

Posted 5 years ago

“Beware! There are several subscriptions. The cheapest is for a ONE-TIME-ONLY repair! That is far too much. You need to purchase the next subscription up for unlimited.”

Helpful Report

Posted 5 years ago

Hi Robert, We want to first apologize for any inconvenience or problems that these issues caused you. It is much appreciated if you can provide more information for us to pull up your account. Can you also provide more information on what happened during the repair? Please reach us out through the below channels: Email: support@restoro.com Phone: 1-888-974-6455 Have a good day!

Posted 5 years ago

“Ich habe bereits eine Lizenz (Jahres-Abo) erworben. Nach Windows 10 update funktioniert mein Lizenz Schlüssel für die Reparatur nicht mehr. Wieso?”

Helpful Report

Posted 5 years ago

Hallo Arndt, Wir haben Ihnen eine E-Mail gesendet, in der die Reaktivierung Ihres Lizenzschlüssels bestätigt wird. Bitte versuchen Sie, ihn erneut zu aktivieren. Bei Bedarf zögern Sie bitte nicht, uns jederzeit erneut zu kontaktieren. E-Mail: support@restoro.com

Posted 5 years ago

“the program did not do what it said it would. I am out $22 and cannot get rid of restoro. I have had 2 days of trying to get it to work and I am not better that I was before. I am frustrated beyond words.”

Helpful Report

Posted 5 years ago

Hi, Thank you for bringing this up to our attention. We sincerely apologize if the software was not able to meet your expectations. We do recommend to contact us for support if in case the software did not perform as expected so we can identify what has happened and provide further support accordingly. We have also received your email in regards to your request for refund. Our Customer Service Department has already processed the refund and the credit will reflect back into your account within 1-2 billing cycles. You will also receive an email confirmation as well as a reference for your refund request. We hope this answers your concern for today. Should you need help, please do not hesitate to contact us. We are available 24/7. Email: support@restoro.com Phone: 1-888-974-6455 Cheers!

Posted 5 years ago

“Such a scam! The person that handled my call to simply activate the software after I purchased it was not only rude, but he tried to charge me another 200 on top of the fee that I already paid. If it were possible I would leave them with no stars.”

Helpful Report

Posted 5 years ago

Hi Paula, We appreciate you taking the time to leave us a feedback. We sincerely apologize if your recent experience has not been pleasant. Rest assured that we are dedicated to ensure that your concerns are addressed accordingly with the best customer service possible. We understand that you had concerns activating your Restoro software. We have sent you a separate email with your license key and instructions on how to activate the program. We hope that you can give us another chance to make it right for you. As a courtesy, we have extended your Restoro license key for 2 months. You will further find these details on the email that we have sent you. We will also look at the way how you were supported and rest assured that we will do any necessary actions accordingly. We want to be sure that you are happy. Kindly let us know if there is anything else that we can do to make things right. If ever you need immediate assistance, you can always call our Technical Department at +1-213-275-3200, or send us an email at support@restoro.com. We hope this helps you with your concerns for the day. Have a great day!

Posted 5 years ago

“HEY MS Windows 10 mistake and I pay to fix it? NO! AVGPCtuneup will do the same thing. Buy on Ebay for $5.00 - unlimited uses, 3 computers for a year.”

Helpful Report

Posted 5 years ago

Hi, We want to first apologize for any inconvenience or problems that these issues caused you. It is much appreciated if you can provide more information for us to pull up your account and investigate what happened. Should you have further queries, please reach us out through the below channels: Chat: https://tinyurl.com/y7udnog2 Phone: 1-213-275-3200 Email: support@reimageplus.com / forwardtosupport@reimageplus.com Have a good day!

Posted 5 years ago

“Fucked my PC”

Helpful Report

Posted 5 years ago

Hi Arthur, We want to first apologize for any inconvenience or problems that the issue caused you. We assigned one of our technicians to contact you to check your laptop. You may also want to reply to the ticket that we created to further assist you. Please reach us out through the below channels: Email: support@restoro.com Phone: 1-888-974-6455 Have a good day!

Posted 5 years ago

“I have been unable to reach anyone to answer my questions. After the scan, the box will not take my license # to repair. Can't get anyone to respond to my questions. Can't find a telephone number to reach a live person.”

Helpful Report

Posted 5 years ago

Hi, We want to first apologize for any inconvenience or problems that these issues caused you. Upon checking, the Restoro license key is still active. Please try entering it again. We also created a ticket for your reference. Should you have further queries, please reach us out through the below channels: Email: support@restoro.com Phone: 1-888-974-6455 Have a good day!

Posted 5 years ago

“I WAN'T TO KNOW IF I HAVE WHAT I PAID $27.98 FOR.”

Helpful Report

Posted 5 years ago

Hi, We tried checking your account using the email address that you provided. Upon checking, you are subscribed to a one-time Restoro license key. Should you have further queries, please reach us out through the below channels: Email: support@restoro.com Phone: 1-888-974-6455 Have a good day!

Posted 5 years ago

“what happened to free”

Helpful Report

Posted 5 years ago

Hi, How can we help you today? Please reach us out through the below channels: Email: support@restoro.com Phone: 1-888-974-6455 Have a good day!

Posted 5 years ago

“I am a kid so I don't know how to make it work and I also don't have a license so how do I make it work without one?”

Helpful Report

Posted 5 years ago

Hello! We want to first apologize for any inconvenience or problems that these issues caused you. We want to make this right for you. Can you please send us an email at support@restoro.com or call at us 1-888-974-6455 so we can locate your account and work with you to resolve any issues as quickly as possible? We would like the opportunity to investigate your feedback further. Have a good day!

Posted 5 years ago

“21,95 euro pay and nothing-0% results.Thank you for your service-Advice NOT PAY-Jan Ernst from the Netherlands.”

Helpful Report

Posted 5 years ago

Hi Jan, We want to first apologize for any inconvenience or problems that these issues caused you. What issues are you trying to resolve using the Restoro software? Please reach us out through the below channels: Email: support@restoro.com Phone: 1-888-974-6455 Have a good day!

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Restoro Limited Reviews