Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.86

4.9 Rating 15,960 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,960 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 1 star review on 27th July 2025

449

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was perfect and delivery was quick. Unfortunately there was no warning that the item would be delivered in it's own box, with no transiting box. Whilst I applaud this environmentally, I would have preferred this to be made known so I could arrange delivery for a specific day. As it was my, husband took the package on the one day he works from home and was presented with his Christmas gift, 10 days before Christmas. So just be aware if it's a gift for someone in your household that items may be on display when delivered.”

Helpful Report

Posted 1 year ago

“Quick delivery .. in time for Christmas ⛄ Husband loved his Weber present”

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Posted 1 year ago

“Quick delivery, product as described and well priced”

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Posted 1 year ago

“Excellent customer service and plant arrived as stated and was very well wrapped. Lovely company to buy from”

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Posted 1 year ago

“Incredibly quick response from order to shipment and an even quicker delivery by Parcelforce. Well pleased with the grill plates, new Weber Q as a result.”

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Posted 1 year ago

“Sure service. Good value. Exactly what we wanted”

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Posted 1 year ago

“Always a quick delivery and great deals. Wouldn’t go anywhere else!”

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Posted 1 year ago

“This review is belated as I have been away. Weeding my inbox, I found this request to 'rate Riverside out of 5' - so thought I'd give it. In August 2023 I purchased a gift card. There was an issue with not being able to use previously accumulated points to contribute to the purchase. I rang Riverside and was asked to email the manager explaining the issue. I did so on 20/08/23 and got an email reply the same day advising the manager would get back to me I chased it up on 08/09/2023 and still await a response....”

Helpful Report

Posted 1 year ago

Hi Kevin, Thank you for your review. I have taken a look into this and can see that your coupon generated on the 18th August is valid for 6 months after being redeemed. So despite being unable to place an order using your code, you are able to use this until it expires early next year. I can see that intially, I did email you to advise the reason for the points being unable to be redeemed is due to you placing the code into the gift voucher box and not the coupon code box at checkout. On this occasion, as a gesture of goodwill, we will refund the £2.00 back to your original payment method and please contact me if you have any further issues as I would be more than happy to help. Kind regards, Ellie

Posted 1 year ago

“Great product, quality service”

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Posted 1 year ago

“The product and sales process were excellent. Your courier let you down and is the reason you didn't get 5 stars.”

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Posted 1 year ago

“Great service, prompt delivery.”

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Posted 1 year ago

“Just excellent! Excellent customer services, fast and efficient delivery, amazing product. Really delighted and will definitely purchase from Riverside again. Exceptional.”

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Posted 1 year ago

“My order was dispatched and delivered very quickly, even though it was just before Christmas and was reduced in the sale with free delivery. So top marks all round.”

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Posted 1 year ago

“Prompt and efficient service. Delivery driver exceptionally helpful and courteous. Furniture of excellent quality and not damaged. Would have no hesitation in purchasing from Riverside again.”

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Posted 1 year ago

“Delivered on time as item as expected”

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Posted 1 year ago

“Provided exactly what I wanted, when I wanted it and such a prompt efficient delivery service.”

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Posted 1 year ago

“Lovely service, quick delivery and good prices well done.”

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Posted 1 year ago

“As usual Riverside informed me when the product was back in stock. I ordered it that afternoon and it was delivered the next day. Excellent customer service again.”

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Posted 1 year ago

“Great business, easy to use website and some very good bargains.”

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Posted 1 year ago

“Great service. Really pleased with the Weber Smokey Joe BBQ. Perfect for my husband to take fishing. Excellent price too. Thank you 😊”

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Posted 1 year ago

Riverside is rated 4.9 based on 15,960 reviews