RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.53

4.5 Rating 1,668 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

Visit Website

Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Good application”

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Posted 5 years ago

“I have used RoboForm for years. I love the Safenotes as I can store all kinds of sensitive information there and know it is secure, yet available. I run an active website and have numerous passwords for different management functions on different parts of the site. Most of the time RoboForm understands what username and password goes to what page. Some pages it just doesn't seem to get the hang of. Not a big deal as I can search quickly to find the one I need.”

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Posted 5 years ago

Thanks for the feedback, John! Whenever convenient, please send any finicky site pages to our support team and they'll gladly investigate. Thanks again!

Posted 5 years ago

“I have used roboform now for over 10 years and am very happy with it.”

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Posted 5 years ago

“Never have any problems with all the passwords I save with Roboform. A very good program”

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Posted 5 years ago

“I don't recall purchasing anything from RoboForm. All I get is periodic upgrades to the program. If I did buy something, then I'd have to say that RoboForm is the absolute best password storage program on the list.”

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Posted 5 years ago

Hi Pamela - thanks for reaching out! Please refer to our private reply for details regarding your order.

Posted 5 years ago

“Technical Support Sucks”

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Posted 5 years ago

Hello - we're sorry to hear of your negative experience and we'd certainly like to remedy any technical issues you're experiencing. We're unable to locate an existing ticket history in our support system, but if you can please provide your ticket number, we'll ensure it's properly addressed in an expedited fashion. If you have yet to submit a ticket, please do so and our team will assist ASAP. Thank you! http://bit.ly/1L9QELn

Posted 5 years ago

“It has become sticky. With my new phone it will not fill MS Edge.”

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Posted 5 years ago

Hi Steve - our technical support team will gladly investigate. At your convenience, please submit a ticket so they can obtain all the necessary information. http://bit.ly/1L9QELn And, in the meantime, please verify that you have turned on both Accessibility and Native Autofill within your RoboForm settings under "Integration." Thank you!

Posted 5 years ago

“I've tried other password managers and would be able to review this one fairly if I could see how it works by comparison. However, after paying for 3 years of licensing it tells me I need to buy the product ever time I try to look at it and use it. I am beyond frustrated. I am a retired Information Technologies Manager which could influence thousands of employees at my previous job.”

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Posted 5 years ago

Hi David - Thank you for notifying us of this issue. On the surface, it sounds as though your login credentials may not be tied to your existing license. At your convenience, please reply to our PM so we may locate your information in our system and assist.

Posted 5 years ago

“Poor service”

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Posted 5 years ago

We're sorry to hear of your disappointment regarding the lack of support you received, and we'd like the opportunity to fix any lingering issues. If you can please provide your support ticket number, we'll ensure it is properly addressed ASAP. Thank you.

Posted 5 years ago

“I have been with RoboForm over 12 years and it has been a solid product from day 1. I rely on it daily and will continue to do so for many years to come.”

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Posted 5 years ago

“I am sad to say that after using Roboform for many years, it has become an outdated, impractical tool. I am not into the conspiracy but I assume the company sold and the original owners made millions and the new owners simply don't care. Either way, I am switching after many years. Trust me, there are far better apps out there for password storage.”

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Posted 5 years ago

Hi Brady - We're really sorry to hear of your disappointment. We see that a representative reached out via phone in an effort to assist, and we'd really love the opportunity to work through any issues you're experiencing should that still be of interest to you.

Posted 5 years ago

“I have given the 5 amount of money and I am not getting it!!!”

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Posted 5 years ago

Hi Steve - Can you please clarify what you mean by "not getting it"? According to our system, you renewed your Everywhere license for 5 years on 2019-04-09. Thank you.

Posted 5 years ago

“I used Robo Form for a very long time. I think it's great, I did like the older version better but still I really like it. It was so easy to navagate. Thanks nice site.”

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Posted 5 years ago

“Robert form has provided a secure storage of all my passwords. I do take issue on the fact that it does not automatically offer me an option to paste passwords on the webpage. Otherwise is one of the best password storage programs on the market.”

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Posted 6 years ago

Thanks for the feedback, Don! To autofill passwords within your mobile browser, please ensure Accessibility is turned on. To do so, open the RoboForm app > Settings > Integration > toggle on "Fill forms in Apps and Browsers.

Posted 6 years ago

“Per me é diventato insostituibile, spero che continui a rimanere rispettoso della privacy”

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Posted 6 years ago

Thanks for the feedback, llia. The privacy and security of our user's data is our top priority!

Posted 6 years ago

“Technical support is awful. No phone option so that you can speak with someone. I have requested a phone call and not received it. It is fine on my computer at home but getting new additional devices set up is ridiculous. One of the main points is to be able to use it remotely on additional devices when I am traveling. I will re-address this review if I ever get my ongoing issues resolved.”

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Posted 6 years ago

Hello - We certainly want to get you up and running ASAP! While our 24/7 ticketing system is typically the quickest and easiest method for receiving support, and we do see that you've been working with a representative, we have requested that our support team call you in an effort to expedite the matter.

Posted 6 years ago

“Great software. Does the job for a very reasonable price. Its as good a value as CCleaner. I signed up my first day with it. Looking forward to using it every day.”

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Posted 6 years ago

“The Technical Support is next to useless as you cannot speak to anyone directly. Have been trying to resolve an issue for several days with no joy. Keep being given information that proves totally useless.”

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Posted 6 years ago

Hi Andrew - we see that you've been working with one of our supporters via our ticket system. If a phone call is more convenient/helpful, we're happy to provide one. Simply request a call via your existing ticket and a supporter will reach out. Thank you!

Posted 6 years ago

“They keep changing the app with every update. The app is not intuitive. The app does not fill in passwords. You will have to open the app and scroll until you find it. This use to be good and I reccomend it but not it is complete garbage.”

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Posted 6 years ago

Hi Gordon - we would like the opportunity to troubleshoot and resolve any issues you're experiencing. If you can first please ensure that you're using the most recent version (8.7.5 on Android, 8.7.1 on iOS, and 8.5.8 on Windows), that would be very helpful. If so, and you have not done so already, please contact our support team by submitting a ticket here: http://bit.ly/1L9QELn. A representative will gladly reach back out to acquire all information necessary to assist. Thank you.

Posted 6 years ago

“Guys, you need to work harder on your support, the tickets are responded late and the response is not accurate.”

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Posted 6 years ago

Hi Confie - Providing quality technical support is a high priority of ours and we strive to address all incoming tickets within 2 hours or less. Given the influx of tickets, however, there may be times where it takes a bit longer to issue a reply. Having said that, we certainly want to resolve your issues in a timely manner. We see that you have an open ticket and that we are attempting to gather some additional information. If you can please reply with the requested info/screen shot, we'll work to resolve this matter ASAP. Thank you.

Posted 6 years ago

RoboForm is rated 4.5 based on 1,668 reviews