RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.52

4.5 Rating 1,621 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,621 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

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Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Works great on most sites. But there are some sites, that don’t trigger Roboform auto response. I have go to roboform at copy and paste the username and password.”

Helpful Report

Posted 3 months ago

Hello Edward, thanks for letting us know. Could you send us more information on the specific sites where this happens at https://www.roboform.com/support ? This way we can take a closer look.

Posted 3 months ago

“Roboform on desktop is great. Roboform on mobile devices is a 1 star.”

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Posted 3 months ago

“I have purchased ROBOFORM for passwords saving. The one thing I would like ROBOFORM to add is to cancel previous password when I register a new one for the same link. You know how many times some sites ask you to change your password. It is annoying to have to go to the stored passwords and delete the ones that have been changed.”

Helpful Report

Posted 3 months ago

Hello Claude, thank you for this feedback. Usually, RoboForm AutoSave should prompt to just what you are asking. However, it is possible that some sites have a format that makes this more difficult. Could you send us more information on where is happening for you at https://www.roboform.com/support ?

Posted 3 months ago

“I’ve used Roboform for many years. It does well what it’s designed to do. The tech support is very good and prompt. I especially like the form filling and password generation. I do have some problems when generating new passwords that when applied Roboform doesn’t save them. So I end up saving them in notepad until they can be recognized. I also don’t like having to enter the master password every 14 days. Its so long that I would never be able to memorize it. So again I have to save it somewhere.”

Helpful Report

Posted 3 months ago

Hello David, thanks for your feedback. We removed the 14 day requirement a few versions ago as it happens. See here for instructions on eliminating the need to type in your Master Password: https://help.roboform.com/hc/en-us/articles/115003892771

Posted 3 months ago

“I have been a user of Roboform for years now and have had nothing bad to say about the program. It has been great with how it has all of your passwords and information ready to go at the push of a button across multiple devices. However, it falls short of some newer services that offer more stuff for the free versions that are only available on the paid version of RoboForm so I would like to see Roboform be more like their competitors in what is offered on their free version while making their paid version seem worthwhile.”

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Posted 5 months ago

“Very pleased with RoboForm. It has kept my passwords safe for a decade. I do struggle sometimes to get RoboForm to fill in a password, but I think this is because the site I am logging in to has changed over the years.”

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Posted 1 year ago

“Very good APP. Intuitive and easy to set up and use. My only complaint is the timing on the default setting you wish to use for sorting doesn't work. I only want to set the sort at A-Z. While I adjusted the timing from 1-4 hours per session, it has to be reset every 15 min. or less. I submitted a tix to support but they were not able to correct the issue. They insisted it works but it doesn't. My wife who has a separate account has the same issue. She is a chrome user while I use Safari on a separate PC”

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Posted 1 year ago

“The program works great there’s some logins are a issue. I love not having to remember all those passwords.”

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Posted 1 year ago

“I have been using RoboForm for a long time. I have a problem filling some of the passwords. Sometimes it does different thing for the same password.”

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Posted 2 years ago

“Overall I’m very happy with this software. There are occasions where I’ve joined a new site, created a password and the software doesn’t ask me to save it or not. Frustrating at times. I also find it hit and miss to try and fill out the information directly into the program only to have that fail to work. Most likely something I did or didn’t do, but could be more intuitive of what I am attempting to do by hand as it wouldn’t record the new site and password I created to a new web site in the first instance so I’m trying this way… Never had a problem with security. It syncs with all my devices just fine. It is regularly updated and the help desk are in fact helpful and offer solutions or possible workarounds. I’ve used this software for well over a decade, tried others but came back and here I’ll stay.”

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Posted 2 years ago

“Roboform seems to step up to the changing landscape with its updates. I also once contacted its customer service and was quite satisfied with that service.”

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Posted 2 years ago

“Very trustworthy and secure imho. Wish we could do a remote session though. A lot easier for us old folk to communicate with experts. Sometimes a phone call would also save a lot of time in fixing minor but important issues to us old folks.”

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Posted 2 years ago

“Ilove RoboForm”

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Posted 2 years ago

“Excellent product.”

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Posted 2 years ago

“I have had RoboForm for years. It is probably the best form filler on the market, but I wish it was as easy to use as before Windows 10. Microsoft made a lot of programs more difficult.”

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Posted 2 years ago

“We have had two RF accounts in our household for about 20 years, during which time we have tested several competitors such as LastPass and have always found RF best suits us. Over this period sometimes RF has been frustrating. Our current problem is getting to the password generator when opening a new account. Different problems like this have occurred in the past, but all have eventually resolved themselves.”

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Posted 2 years ago

“Five plus years and no lost, stolen, or compromised info. Thanks!”

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Posted 3 years ago

“I have been with RoboForm since close to its beginnings. I love the password manager. I wish that the accessibility for help, when need, would be better but most of the time I have done something wrong for me to need help anyway. Other than that, it works perfectly and I'm very pleased. John”

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Posted 3 years ago

“RoboForm helps storing login data for many websites you want to log in to. Which saves you from writing down user names and passwords. RoboForm is not always correct in putting up matching data for website login forms. Many times It also wants to save a second copy of data you just logged into. I like having RoboForm and hope the techs will see and resolve the issues”

Helpful Report

Posted 3 years ago

Hello and thank you for the feedback. It would be most helpful for us if you reported the specific cases where this occurs. This can easily be done by clicking the 'Report an issue on this page' link on the RoboForm extension when you are on a page that RoboForm is not filling in properly. This will allow our developers to more quickly understand and resolve the issue.

Posted 3 years ago

“Been using it for years. Love it”

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Posted 3 years ago

RoboForm is rated 4.5 based on 1,621 reviews