RoboForm Reviews

Name: RoboForm
Address: 3701 Pender Dr Suite 400, Fairfax, Virginia
Rating: 4.54

4.5 Rating 1,717 Reviews

90 %

of reviewers recommend RoboForm

Company Reviews

Metrics

Info

4.5

Based on 1,717 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About RoboForm:

Never have to remember or type your passwords again with RoboForm the world's top password manager

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Location:

3701 Pender Dr Suite 400
Fairfax, Virginia
22030

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not applicable”

Helpful Report

Posted 1 month ago

“I don't remember making a purchase. It came to pass that I had 2 subscription to Robo Form. One I recall purchasing, one I don't. When notified that one was expiring I attempted to follow the online directions to cancel one one subscription. In the process the my master password was canceled or lost. I couldn't access my passwords. I was quit disgusted and angry. It took a 10 days to resolve the problem. I appreciated the help but feel th instruction were vague and misleading. All is working fine. I give the customer service help a 5 and the original distress a 1 for an average of 3.for ans”

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Posted 1 year ago

Hello Thomas, thanks for your feedback. I have reached out separately with more information on your RobForm purchase. If you have any other questions or concerns please let me know.

Posted 1 year ago

Hello Tom, thanks for updating your review. We are glad that we were able to assist you in resolving this matter.

Posted 1 year ago

“I lost my password & I'm unable to utilize my account”

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Posted 1 year ago

Hello Colleen, thanks for your feedback. This can be very frustrating, we understand! If you have a brand new account then it's fairly straightforward to reset it and start again with a new password. See here for instructions: https://help.roboform.com/hc/en-us/articles/360001127151-I-forgot-my-Master-Password-What-can-I-do-#Reset Should you require any additional assistance, please contact our support team at https://www.roboforom.com/support

Posted 1 year ago

“RoboForm does a good job of storing my passwords, but a very poor job of taking me directlly to, and signing me in to, a site for which I have a stored password. Several days ago I filed a request for help with this problem, but have received no response.”

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Posted 3 years ago

“My password is no remaining on site as my Bank and a cite that I use frequently. Ttblizkink. Hope this problem can be fixed.”

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Posted 4 years ago

“Sometimes annoying when I can't get logged in”

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Posted 4 years ago

“Too expensive subscription.”

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Posted 4 years ago

“Edit: Turns out that all of the features I loved are still available (great Support to help me find them!) -- they just require additional clicks to get to them. I'm still not crazy about the latest update, but I will be sticking with the program in the hopes that newer versions will clean up some of the clumsiness. It remains a great program with great features. My complaints are all with the latest UI and not with the program itself. I have used Roboform for years and loved it! The recent update made some pretty big changes that I am not crazy about. I don't like having to go online to see my passwords or to see my Safenotes. Sadly, the latest changes have made it a very clunky program”

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Posted 4 years ago

Hello Lin, I just wanted to let you know we offer a setting that allows you to open your RoboForm items in the old desktop editor same as before. See below instructions on how to enable: https://help.roboform.com/hc/en-us/articles/360054131231-How-to-Use-Desktop-Editor-for-View-and-Edit We have also contacted you directly with this information and hope this allays your concerns Best regards, RoboForm

Posted 4 years ago

“I didn't make a purchase.”

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Posted 4 years ago

Hello Kathleen, Thanks for the feedback. We can assure you that you are in fact a RoboForm Everywhere subscriber :-) We had reached out to you directly a couple weeks back as well. Should you have any other questions or concerns please feel free to respond. Best regards, RoboForm

Posted 4 years ago

“LOVE ROBOFORM but will not recognize my master password on netbook”

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Posted 4 years ago

Hi Laurel, Thanks for the feedback. For fastest assistance with this please contact our 24/7 support team at https://www.roboform.com/php/rtss/main/contact?lang=en

Posted 4 years ago

“I have used Roboform off and on for 13 years. In the most recent iteration they seem to be a lot more interested in getting me to buy it than to support me once I have. I'm pretty good at finding stuff anywhere on my computer but there is a lot of circular URL's on Roboform. I came back for the "Clean and Uncluttered" look of the past. It seems they have managed to make it a lot less helpful and more, "Let's see how long it takes this one to throw up his hands." I'll keep trying, but not forever. Maybe it's because I've gotten older, but I don't think so.”

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Posted 5 years ago

Hello Everett, Thanks for the feedback. We have subsequently followed up to your ticket in our support system. To the best of our knowledge your issue has been addressed but please feel free to contact us should you require further assistance.

Posted 5 years ago

“UPDATE: I'm bumping this up to 3 stars, as I like Roboform, with this one exception. It sounds like it's being worked on. I may bump it up again once this is fixed. One of the latest updates has blocked the ability to use Chrome's autofill for ANY field on ANY form. Why?!?!?! I get why this would be the case for auto filling passwords, but EVERY field on the web? This is unacceptable!”

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Posted 5 years ago

Hello, Thanks for the feedback. We understand and appreciate your frustration. This was due to a recent change on the side of Chrome. Please note that we have our own comparable very robust AutoFill for Identities that you can use which can be turned on by going to Options > AutoFill > Select 'AutoFill ON' and 'Show Logins and Identities'. There is also the Lower Toolbar option for Chrome: https://help.roboform.com/hc/en-us/articles/115000443051-Enabling-the-RoboForm-lower-toolbar-Chrome-Edge-and-Firefox- In addition, we currently have in beta an update to AutoFill that displays in a fashion very similar to Chrome that will be rolled out in the coming weeks or months.

Posted 5 years ago

“I've been a roboform user for many years. As far as a password management system, it's a great program. I reinstalled 7 to get back to my passwords and make a backup and uncheck the sync buttons. Installed 8. As I have no idea what my password is for my former account, which I cannot even remember making, had to create a new one. Very unhappy that I have to create an online account to use, as I have no desire for an online account or to use everywhere. . Very upset that the option to install for local use is no longer available. Very upset that I had to search for the options to again uncheck the sync buttons after installation.”

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Posted 5 years ago

Hello Vickie, Thanks for submitting feedback via review.io. We understand that creating an online account is a difference from v7. This was done in order to ensure users have a single point of access for our various services including support and billing, even if you don't opt to sync with us. RoboForm 8 has a similar to setting to v7 whereby you can minimize the times you have to type in your Master Password. See here for how to set it up: https://help.roboform.com/hc/en-us/articles/115003892771-Can-I-stop-the-Master-Password-prompts- We have also contacted you directly at the contact email you have provided and would be more than happy to assist directly.

Posted 5 years ago

“My opinion about Roboform is mixed. I really like some of its features. But, honestly, it doesn't win a comparison with 1Password and Dashlane for example. This is because its system is really messed up. The main app of each OS should be able to do everything except team's management. With Roboform, be prepare to search where to do each thing you want. Sometimes, it's in the app, sometimes in Start Page, web interface, etc. Wow! Who was in charge of system's architecture and decided to make it that illogical way. Finally, following that way of thinking, translation (in this case, to French), is also messy. Some parts (I believe less than 15-20%) of Roboform's environment are translated, the rest isn't. There's also parts that are partially translated. So, it could be complicated for families or teams where not everyone read English enough to understand.”

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Posted 6 years ago

We strive to provide the best application possible while providing a seamless user experience across all operating systems. We're currently in the process of moving the features and functionality of the RoboForm Editor over to the Start page; we hope to have this completed by November. We thank you for your patience as we work on this important task, and we look forward to your feedback upon its completion. Regarding French translation, this is a valid piece of feedback and we have passed it along to the appropriate team. Thank you for taking the time to provide valuable feedback!

Posted 6 years ago

“Having trouble getting RoboForm to save passwords to accounts previously installed on this computer.”

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Posted 6 years ago

Hi David - we're sorry to hear some site credentials are being a bit troublesome when it comes to saving. You can enable Force AutoSave by holding the ALT key and clicking the Login/Submit button on web page. You can also hold the SHIFT key and press the ENTER key in the password field or in any field where ENTER causes form submission. If for any reason the issue persists, please reach out out to our support team so they can assist: http://bit.ly/1L9QELn

Posted 6 years ago

“It has become sticky. With my new phone it will not fill MS Edge.”

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Posted 6 years ago

Hi Steve - our technical support team will gladly investigate. At your convenience, please submit a ticket so they can obtain all the necessary information. http://bit.ly/1L9QELn And, in the meantime, please verify that you have turned on both Accessibility and Native Autofill within your RoboForm settings under "Integration." Thank you!

Posted 6 years ago

“Can use! . But the price is high.”

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Posted 7 years ago

“I found it very difficult to get my Passwords into the new version & spent hours till I got it set up OK. I don't like the way it saves changed Passwords with a 1,2 or 3 instead of overwriting the old Password.”

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Posted 7 years ago

Thanks for reaching out, Max. When overwriting passwords, this naming convention does not occur. Rather it results from creating a new login for a site where one already exists. To overwrite an existing login, you may do so either from within your site account itself or from the site login screen. When overwriting, the following message will appear "This Login info will replace an existing Login:'login name'

Posted 7 years ago

“I have been using RoboForm for quite a few years and I am generally satisfied...although I've had my moments. It works relatively well on both Mac and PC platforms. My main concern is that some updates seem to cause more problems than improvements. In spite of that, I'll keep using RoboForm and trust that they'll get things under control.”

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Posted 7 years ago

“Software undate iOS 7.0-8.0”

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Posted 7 years ago

RoboForm is rated 4.5 based on 1,717 reviews